Clinical Applications Team Leader - WH US West Zone at Samsung HME America Inc
United States
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div data-pasted="true"><p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif;"><strong><span style="font-size: 19px; font-family: Roboto; color: rgb(0, 0, 0);">Clinical Applications Team Leader, Women's Health Ultrasound, West</span></strong></p><p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><strong><span style="font-family:Roboto;">Territory: </span></strong><span style="font-family:Roboto;">Western</span><span style="font-family:Roboto;"> United States</span></p><p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><strong><span style="font-family:Roboto;">Travel: </span></strong><span style="font-family: Roboto;">This position requires up to 75% travel which may include some weekends</span></p><p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif;"><strong><span style="font-family:Roboto;color:#75787B;"> </span></strong></p><p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;"><strong><span style="font-size:19px;font-family:Roboto;color:#1428A0;">Who We Are</span></strong></p><p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;"><strong><span style="font-family:Roboto;color:#75787B;"> </span></strong></p><p data-pasted="true"><span style='font-size: 16px; font-family: "times new roman", serif;'>Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.</span></p><p><span style='font-size: 16px; font-family: "times new roman", serif;'>Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.</span></p><p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;"><strong><span style="font-size:19px;font-family:Roboto;color:#1428A0;">Role Description</span></strong></p><p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;"><br></p><p style='margin: 0in; text-align: left; font-size: 16px; font-family: "Times New Roman", serif; line-height: 1.15;' data-pasted="true"><span style='font-size: 16px; font-family: "times new roman", serif;'>The Clinical Applications Team Lead, Women’s Health Ultrasound manages their assigned territory while mentoring and supporting the regional Clinical Applications team. This role collaborates closely with the Clinical Leader on daily scheduling, team development, and customer support, and partners with Direct Sales Representatives and Dealer Partners to drive growth for Samsung Women’s Health Ultrasound. Combining technical expertise, leadership, and strategic planning, the Team Lead enhances team performance, improves customer satisfaction, and supports organizational objectives. Acting as a mentor and point of escalation, this leadership position ensures consistent, high-quality clinical application support across the region.</span></p><p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif;"><strong><span style="font-family: Roboto; color: rgb(204, 204, 204);"> </span></strong></p><p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif;"><strong><span style="font-size:19px;font-family:Roboto;color:#1428A0;">Key duties and responsibilities,</span></strong><span style="font-family:Roboto;color:#75787B;"> </span><span style="font-family: Roboto; color: rgb(0, 0, 0);">other duties may be assigned:</span></p><br></div><p><strong><span style='font-size: 16px; font-family: "times new roman", serif;'>Team Leadership & Development</span></strong></p><ul><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Mentor and support the Clinical Applications team within your region, fostering a collaborative, high-performance culture.</li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Provide ongoing feedback and real-time coaching during demonstrations, installations, and customer interactions to ensure consistency and excellence.</li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Assist in identifying skill development opportunities for the team to maintain message consistency and strengthen commercial sales capabilities.</li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Support hiring, onboarding, and professional development of new team members within the region and beyond.</li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Partner with Clinical Education Leaders to guide and mentor new Clinical Application Specialists.</li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Collaborate with the Clinical Leader to coordinate team schedules for customer visits and product demonstrations.</li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Work with the Clinical Leader on resource planning to maximize efficiency and return on investment.</li></ul><div data-pasted="true"><p><span style='font-size: 16px; font-family: "times new roman", serif;'><strong>Customer Service, Sales & Marketing Support</strong></span></p><ul><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Strategically plan and execute demonstrations and installations that clearly differentiate the product line clinically and technically, while delivering tailored solutions for each customer.</li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.</li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Gather and communicate voice-of-customer insights to inform business decisions.</li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Provide product performance and user feedback to the Product Management and sales team to align performance and development with market needs.</li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Represent the company at scientific meetings and trade shows.</li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Maintain clinical responsibilities to AE and customers within their territory.</li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Ensure escalation situations are managed and resolved promptly and professionally.</li></ul><p><span style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Reporting and Administration</strong></span></p><ul><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0); line-height: 1.15;'>Assist in providing management clinical metrics that support investment requests and document CAS productivity.</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0); line-height: 1.15;'>Responsible for booking travel and filing expense reports in a timely manner.</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0); line-height: 1.15;'>Assist in generating Clinical Applications Reports (Monthly/Quarterly activity reports) within region as needed by Clinical Leader.</li></ul><p><strong><span style='font-family: "times new roman", serif; font-size: 16px;'>Customer Site Support</span></strong></p><ul><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Respond promptly to customer requests and allocate resources effectively to meet their needs. </li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Apply engaging and effective teaching methods to maximize customer satisfaction and ensure optimal product utilization in both clinical and educational settings. </li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Assist with basic on-site troubleshooting to resolve service-related issues quickly. </li><li style='font-size: 16px; font-family: "times new roman", serif; line-height: 1.15;'>Serve as a strategic liaison for the local team, supporting high-level demonstrations and competitive installations within the region.</li></ul><p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: -webkit-standard; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" data-pasted="true"><span style="font-size: 16px;"><strong>Conduct & Personal Development </strong></span></p><ul><li style='line-height: 1.15; font-size: 16px; font-family: "times new roman", serif;'>Maintain current knowledge in relevant clinical and technical fields. </li><li style='line-height: 1.15; font-size: 16px; font-family: "times new roman", serif;'>Represent the company professionally and maintain a positive attitude.</li><li style='line-height: 1.15; font-size: 16px; font-family: "times new roman", serif;'>Complete all required training courses and maintain all required certifications.</li><li style='line-height: 1.15; font-size: 16px; font-family: "times new roman", serif;'>Gain comprehensive knowledge of the company’s product portfolio and competitor offerings to effectively position and promote our solutions.</li><li style='line-height: 1.15; font-size: 16px; font-family: "times new roman", serif;'>Manage time effectively and make sound business decisions.</li><li style='line-height: 1.15; font-size: 16px; font-family: "times new roman", serif;'>Follow all company policies regarding travel, expenses, and equipment handling.</li></ul><p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify; background: white;"><strong><span style="font-size:19px;font-family:Roboto;color:#1428A0;">Qualifications and Requirements:</span></strong><strong><span style="font-family:Roboto;color:#75787B;"> </span></strong><span style="font-family: Roboto; color: rgb(0, 0, 0);">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify; background: white;"><br></p><p><span style="font-family: Roboto; color: rgb(20, 40, 160); font-size: 16px;"><strong>Education & Experience</strong></span></p><ul><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0); line-height: 1.15;'>BA/BS preferred, RDMS required, Fetal Echo registry preferred.</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0); line-height: 1.15;'>5-10 years of clinical ultrasound experience in MFM, Ob/Gyn and Fetal Echo applications required.</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0); line-height: 1.15;'>Skilled in 2D, 3D and Color Doppler across applications.</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0); line-height: 1.15;'>Experience supporting Women’s Health Commercial Market.</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0); line-height: 1.15;'>Prior commercial experience as a Clinical Applications Specialist preferred.</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0); line-height: 1.15;'>Strong market knowledge and competitive mindset. </li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0); line-height: 1.15;'>Strong presentation skills and the ability to perform clinical and product training to all levels of customers.</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0); line-height: 1.15;'>Strong leadership, excellent verbal and written communication skills, and presentation skills required.</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0); line-height: 1.15;'>Must be self-driven to optimize performance without the need for extensive supervision.</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style="font-family:Roboto;color:#1428A0;">Computer & Analytical Skills</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:"Aptos",sans-serif;'><br></p><ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">Must be <u>excellent with technology</u>, able to present using a laptop and able demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style="font-family:Roboto;color:#75787B;"> </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:"Aptos",sans-serif;color:#75787B;'><strong data-pasted="true"><span style="font-family:Roboto;color:#1428A0;">Competencies</span></strong></p><ul><li style='font-family: "times new roman", serif; color: rgb(0, 0, 0); font-size: 16px; line-height: 1.15;'><span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: -webkit-standard; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" data-pasted="true"><strong>Attention to Detail:</strong> Maintains accuracy and thoroughness in all tasks and deliverables.</span></li><li style='font-family: "times new roman", serif; color: rgb(0, 0, 0); font-size: 16px; line-height: 1.15;'><strong>Clinical Communication:</strong> Demonstrates strong understanding of medical terminology and communicates effectively across teams and stakeholders. </li><li style='font-family: "times new roman", serif; color: rgb(0, 0, 0); font-size: 16px; line-height: 1.15;'><strong>Organizational Skills:</strong> Prioritizes and manages multiple tasks to ensure consistent productivity and timely results. </li><li style='font-family: "times new roman", serif; color: rgb(0, 0, 0); font-size: 16px; line-height: 1.15;'><strong>Team Collaboration</strong>: Builds and sustains strong working relationships; contributes positively to a collaborative environment. </li><li style='font-family: "times new roman", serif; color: rgb(0, 0, 0); font-size: 16px; line-height: 1.15;'><strong>Reliability:</strong> Dependable, punctual, and committed to meeting deadlines and performance goals. </li><li style='font-family: "times new roman", serif; color: rgb(0, 0, 0); font-size: 16px; line-height: 1.15;'><strong>Problem Solving</strong>: Evaluates situations, identifies key factors, and makes sound decisions under pressure. </li><li style='font-family: "times new roman", serif; color: rgb(0, 0, 0); font-size: 16px; line-height: 1.15;'><strong>Self-Motivation:</strong> Proactively seeks opportunities for learning and professional growth; leverages available resources for development</li><li style='font-family: "times new roman", serif; color: rgb(0, 0, 0); font-size: 16px; line-height: 1.15;'><strong>Adaptability: </strong>Responds effectively to changing priorities and directives; willing to take on tasks outside normal scope when needed.</li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Aptos",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><strong><span style="font-family:Roboto;color:#1428A0;">Physical Requirements</span></strong></p><ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">Regularly lift and /or move up to 25 pounds, <span style="font-family: Roboto;" data-pasted="true">frequently lift and/or move up to 50 pounds, occasionally</span> lift and/or move up to 100 pounds </span></li><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; display: inline !important; float: none;" data-pasted="true">Often required to Push/pull weights of over 100 pounds when setting up/dismantling trade shows and/or maneuvering Company equipment into place for display.</span></li><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear</span></li><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">Must be able to sit and/or drive for long periods of time when traveling</span></li><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">Must be able to stand for long periods of time (8-15 hours) for multiple days</span></li><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style="font-family: Roboto; color: rgb(0, 0, 0);"> </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style="font-size:19px;font-family:Roboto;color:#1428A0;">Benefits</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:"Aptos",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:"Aptos",sans-serif;'><span style="font-family: Roboto; color: rgb(0, 0, 0);">We offer a comprehensive benefit package which includes:</span></p><ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">Medical (Blue Benefit Administrators): 5 PPO Plans (<em>with up to 95% employer contribution</em>)</span></li><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">Dental (Blue Cross Blue Shield): 2 PPO Plans (<em>with up to 80% employer contribution</em>)</span></li><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">Vision (Blue Cross Blue Shield): <strong>100% company paid</strong></span></li><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">Short/Long Term Disability, Life & AD&D (The Standard): <strong>100% company paid</strong></span></li><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">401k Retirement (Fidelity): <strong>100% company match up to 5%</strong></span></li><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">Tax Deferred Health Care Savings Programs</span></li><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft </span></li><li style="margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: Roboto;">Generous paid time off, tuition reimbursement, and more!</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:normal;font-size:16px;font-family:"Aptos",sans-serif;'><span style="font-family:Roboto;color:#75787B;"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:"Aptos",sans-serif;' data-pasted="true"><strong><span style="font-family:Roboto;color:#1428A0;">Inclusion and Diversity Statement: </span></strong><span style="font-family: Roboto; color: rgb(0, 0, 0);">We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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