Portfolio Manager - Unified Communications at Sangoma

United States

Portfolio Manager – Unified Communications Empowering Businesses with Essential Communications Sangoma is a global leader in Unified Communications, Contact Center, Connectivity, and Managed Services solutions. We help organizations connect people, processes, and technology through cloud, hybrid, and on-premise communications platforms. We are seeking a Portfolio Manager to drive planning, prioritization, governance, and execution across Sangoma's Unified Communications portfolio, including UCaaS, CCaaS, SIP Trunking, Managed Connectivity, and related communication solutions. Your Role: Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact. Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work. Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions. Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery. Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness. Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization. Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress. Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked. Support planning and execution of programs and cross-team initiatives from initiation through delivery. Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures. 3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function. Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments. Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making. Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions. Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization. Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models. Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools. Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams. Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning. Preferred Qualifications Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries. Experience supporting product organizations with recurring revenue and SaaS business models. SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications. Experience supporting global product and engineering organizations. What We Offer: Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period Matching 401K program - 100% match on 4%. Employee Stock Purchase Plan after one year of service. Flexible Time Off & Company Holidays Entrepreneurial work environment partnered with high growth career opportunities Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge? Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.