Customer Service Representative at SI-BONE, Inc
United States
$0.025k - $0.027k
<div class="content-intro"><p>SI-BONE is a fast-growing, publicly traded medical device company that is an industry pioneer in minimally invasive sacropelvic solutions. Our mission is to help patients rise up and reach for the stars, and our vision is to work together as the global leader to make sacropelvic conditions universally recognized and effectively treated through innovation, evidence, education, and advocacy.</p> <p><span class="ui-provider fz b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak"><br><br></span></p></div><p>Customer Service Representative</p> <p style="line-height: 1;"><strong>Headquarters is in San Jose, CA; open to remote in the U.S.</strong></p> <p> </p> <p><span data-contrast="auto">SI-BONE® is focused on helping patients in one of the most under-served, under-diagnosed, and under-treated areas in orthopedics, the sacroiliac (SI) joint. SI-BONE developed an innovative, patented implant to fuse the SI joint. The iFuse Implant System® provides a less invasive alternative to traditional sacroiliac (SI) joint fusion surgery and has been used in over 90,000 procedures to date.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="auto">We are a medical device company that is focused on improving the lives of patients with sacroiliac pelvic conditions. We are looking for people who are passionate about our mission and who are willing to work hard to achieve it. We are also looking for people who are:</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Agile: We work in a fast-paced environment and need to be able to learn and adapt to change quickly.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Creative: We embrace creativity, and we need people who are not afraid to challenge the status quo.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Team Players: We roll-up our sleeves and work together as one team to achieve our goals.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> </ul> <p> </p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">General Responsibilities:</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":120}"> </span></p> <p>The Customer Service Representative will be responsible for updating information in QAD ERP and CRM systems. This person will manage all order processing activities and be responsive to all field requests, providing a “one stop shop” for all field operations needs. Ensure that deliveries are made in line with the surgery schedule. </p> <p>Responsible for performing all duties in compliance with all applicable worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual.</p> <p>The employee must at all times act and conduct company business in an honest, ethical and strictly legal manner, complying with the Code of Conduct, other company policies, the AdvaMed Code and all applicable laws and regulations, whether national, regional, state or local. This individual is encouraged, expected, and required to report any suspected violations of laws, regulations, the Code or any other Company policy, and all other suspected unethical behavior. The company does not tolerate retaliation in connection with making good faith reports of suspected violations. Responsible for performing all duties in compliance with all applicable worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual.</p> <p><strong>Specific Responsibilities: </strong></p> <ul> <li>Have strong relationship building skills to be able to integrate into a demanding sales organization</li> <li>Ensure that orders are managed consistent with Sales priorities and communicate order status</li> <li>Prioritize daily workload to ensure all requests are processed in a timely manner</li> <li>Ability to multitask and concentrate amid distractions ensuring daily tasks are completed</li> <li>Manage customer database within the QAD ERP and CRM systems</li> <li>Assist in other areas of the business as needed</li> <li>Support the SI-BONE Quality System</li> <li>Evaluates the fulfillment needs of the sales force and operates independently to ensure those needs are met</li> <li>Work with multiple departments and sales areas to ensure on time and accurate order fulfillment.</li> <li>Maintain direct contact with sales team throughout the entire surgery transaction to ensure that fulfillment is met on the front end and that ordered items are appropriately assigned to the next transaction</li> <li>Support sales team by developing and maintaining positive customer relations with internal and external clients/customers</li> <li>Resolves unexpected scheduling and shipping issues to ensure proper order fulfillment</li> </ul> <p><strong>Educational Requirements:</strong></p> <ul> <li>High School graduate with some college level work completed and minimum of 3 years of experience.</li> </ul> <p><strong>Expertise:</strong></p> <ul> <li>APICS certification a plus</li> <li>Computer skills: MS Excel, QAD, Salesforce CRM</li> <li>Ability to multi-task in a fast-paced environment</li> <li>Excellent communication, both orally and in writing</li> <li>Excellent personnel management and time management</li> <li>Take initiative to meet deadlines and to work with minimal supervision</li> <li>The ability to appropriately adjust priorities independently</li> <li>Interpret and apply policies and procedures appropriately</li> </ul> <p>Medical device industry experience is strongly preferred</p> <p>Salary range: <span data-contrast="auto"><span data-ccp-parastyle="heading 2">$25-$27/hour.</span></span> The compensation range for this position is specific to the location and is in good faith what SI-BONE expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.</p> <p>Supplemental pay: bonus and stock</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p><div class="content-conclusion"><p><span class="ui-provider fz b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">There are potential risks associated with the iFuse Implant System. It may not be appropriate for all patients and all patients may not benefit. For additional information on the company or the products including risks and benefits, please visit <a class="fui-Link ___1eya986 f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1x7u7e9 f10aw75t fsle3fq f17ae5zn" href="https://www.si-bone.com/risks." target="_blank">www.si-bone.com/risks.</a><br><br>We are aware of active recruitment scams using the SI-BONE name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology. We will never ask candidates to cash checks or make a payment in order to be considered for a position. SI-BONE only uses company email addresses, which contain “@si-bone.com” to communicate with candidates.<br><br>If you believe you’ve been a victim of a phishing scam, please visit the Cybersecurity & Infrastructure Security Agency at <a class="fui-Link ___1eya986 f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1x7u7e9 f10aw75t fsle3fq f17ae5zn" href="https://www.cisa.gov/be-cyber-smart/report-incident" target="_blank">https://www.cisa.gov/be-cyber-smart/report-incident</a> learn how to report it.</span></p></div>
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