Is the Customer Success Manager position at Snappy Kraken fully remote?

Yes, this Customer Success Manager position at Snappy Kraken is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Customer Success Manager role?

This is a full-time Customer Success Manager position at Snappy Kraken.

What benefits does Snappy Kraken offer for this position?

Snappy Kraken offers the following benefits: Remote Work.

What is the salary range for the Customer Success Manager position?

The salary range for this Customer Success Manager role is $60k - $65k.

How do I apply for the Customer Success Manager position at Snappy Kraken?

You can apply for this Customer Success Manager position by clicking the "Apply Now" button on this page, which will take you to Snappy Kraken's application portal.

Customer Success Manager at Snappy Kraken

United States

$60k - $65k

<div><body>The Purpose of This RoleThe Customer Success Manager (CSM) is a full-time, remote position at Snappy Kraken. Accessibility requirements are dependent on the role but could be expected during standard business hours Monday through Friday. This position is open to any candidates currently residing and eligible to legally work in the United States or Canada.As a CSM, you will oversee Freedom360, our premium all-in-one marketing solution for financial advisors. You will serve as the primary partner for our highest-value clients - building strong relationships, guiding them strategically, and ensuring the seamless delivery of all program components.Your focus will be helping clients achieve real business outcomes: successful campaign launches, improved marketing performance, and stronger client engagement. Primary Role & Responsibilities<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Manage a portfolio of Freedom360 clients, ensuring consistent delivery of all program elements.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Conduct regular business reviews with clients, highlighting performance and demonstrating program ROI.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Support the renewal process by reinforcing value and client outcomes.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Lead onboarding, campaign preparation, approvals, and timely content publication.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Provide insights and suggestions to help clients make the most of the program.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Build strong client relationships through regular communication (chat, phone, email, video).</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Maintain accurate client records in our CRM.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Work with the Freedom360 Program Lead to improve processes and client experience.</li></ul> Primary Qualifications<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">2–4 years of Customer Success with proven success managing client outcomes.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Demonstrated ability to lead business reviews that showcase ROI and connect program value to client goals.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Experience in SaaS customer success is required; background in Financial SaaS or Marketing Tech SaaS is a strong plus.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Strong communication and organizational skills.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Comfortable presenting information and guiding client discussions.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Tech-savvy, adaptable, and eager to learn new tools.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Proactive and able to manage multiple priorities independently.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Alignment with our core values: Pursue the Vision, Build Meaningful Relationships, Commit to Continuous Improvement, Solve with Purpose, Own Your Outcomes</li></ul>Perks & Benefits<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Work Remotely</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Personal Days for when you need a break (on top of your regular vacation)</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Development Fund to help you grow</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Medical Insurance Options</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Parental/Maternity Leave</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Growth opportunities</li></ul> As of September 2026, the expected compensation range for this position is $60,000-65,000 USD/ $60,000-65,000 CAD based on country of residence. This role is also eligible for additional performance compensation predicated on reaching quota or performance goals. Pay will be based on several factors, such as experience, certifications, location, market conditions, and other business and organizational needs. Snappy Kraken anticipates that the reasonably expected salary for this position could change in the future and retains the right to change or revisit the salary range according to business needs. — As a remote company, it is critical to remember that our contributions and teams are interconnected and accessibility is the expectation.At Snappy Kraken, diversity powers meaningful connections, impactful work, and great outcomes. Our culture of diversity and inclusion means we nurture an environment where each team member can do their best work. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.</body></div>

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Remote Opportunity

Customer Success Manager

Join Snappy Kraken as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Customer Success Manager

Snappy Kraken

Full Time

$60k - $65k

2 weeks ago

The Purpose of This Role The Customer Success Manager (CSM) is a full-time, remote position at Snappy Kraken. Accessibility requirements are dependent on the role but could be expected during standard business hours Monday through Friday.

United States

Canada

Customer Success

Mid

Customer Success

Client Relationship Management

SaaS

+5 more

Job Description

The Purpose of This Role

The Customer Success Manager (CSM) is a full-time, remote position at Snappy Kraken. Accessibility requirements are dependent on the role but could be expected during standard business hours Monday through Friday. This position is open to any candidates currently residing and eligible to legally work in the United States or Canada.

As a CSM, you will oversee Freedom360, our premium all-in-one marketing solution for financial advisors. You will serve as the primary partner for our highest-value clients - building strong relationships, guiding them strategically, and ensuring the seamless delivery of all program components.

Your focus will be helping clients achieve real business outcomes: successful campaign launches, improved marketing performance, and stronger client engagement.

Primary Role & Responsibilities

Manage a portfolio of Freedom360 clients, ensuring consistent delivery of all program elements.
Conduct regular business reviews with clients, highlighting performance and demonstrating program ROI.
Support the renewal process by reinforcing value and client outcomes.
Lead onboarding, campaign preparation, approvals, and timely content publication.
Provide insights and suggestions to help clients make the most of the program.
Build strong client relationships through regular communication (chat, phone, email, video).
Maintain accurate client records in our CRM.
Work with the Freedom360 Program Lead to improve processes and client experience.

Primary Qualifications

2–4 years of Customer Success with proven success managing client outcomes.
Demonstrated ability to lead business reviews that showcase ROI and connect program value to client goals.
Experience in SaaS customer success is required; background in Financial SaaS or Marketing Tech SaaS is a strong plus.
Strong communication and organizational skills.
Comfortable presenting information and guiding client discussions.
Tech-savvy, adaptable, and eager to learn new tools.
Proactive and able to manage multiple priorities independently.
Alignment with our core values: Pursue the Vision, Build Meaningful Relationships, Commit to Continuous Improvement, Solve with Purpose, Own Your Outcomes

Perks & Benefits

Work Remotely
Personal Days for when you need a break (on top of your regular vacation)
Development Fund to help you grow
Medical Insurance Options
Parental/Maternity Leave
Growth opportunities

As of September 2026, the expected compensation range for this position is $60,000-65,000 USD/ $60,000-65,000 CAD based on country of residence. This role is also eligible for additional performance compensation predicated on reaching quota or performance goals. Pay will be based on several factors, such as experience, certifications, location, market conditions, and other business and organizational needs. Snappy Kraken anticipates that the reasonably expected salary for this position could change in the future and retains the right to change or revisit the salary range according to business needs.

—

As a remote company, it is critical to remember that our contributions and teams are interconnected and accessibility is the expectation.

At Snappy Kraken, diversity powers meaningful connections, impactful work, and great outcomes. Our culture of diversity and inclusion means we nurture an environment where each team member can do their best work.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits

Remote Work

Skills

Customer Success

Client Relationship Management

SaaS

Marketing Technology

Financial Services

Business Reviews

ROI Analysis

onboarding

Ready to Apply?

Join Snappy Kraken today

Salary Range

$60k - $65k

Posted 2 weeks ago

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