Customer Experience Specialist (Part-Time Contract) at Sortly
United States
$0.03k - $0.04k
<p>About Sortly<br />Sortly is a simple, visual inventory management solution used by thousands of small businesses and teams within large organizations. We’re profitable, remote-first, and growing, with teams across 4 countries.</p><p>About the Engagement<br />We’re looking for an experienced customer support contractor to help our CX team handle ticket volume during a major product rollout. You’ll resolve account, product, and technical tickets in HubSpot and route issues to the right team when needed.</p><p>Scope of Work</p><ul><li>Resolve customer tickets by email with accuracy, empathy, and timely responses.</li><li>Escalate bugs, feature requests, and account handoffs with complete details.</li><li>Flag outdated Help Center articles you come across.</li><li>Occasionally join a customer screenshare or call to troubleshoot.</li></ul><p>What You Bring</p><ul><li>2 years of email-based customer support experience, ideally with a SaaS product.</li><li>Clear, warm written communication.</li><li>Strong follow-through and comfort working independently.</li><li>Bonus: HubSpot or similar help desk experience, mobile app troubleshooting, or AI tools in support.</li></ul><p>Contract Details</p><ul><li>1099 independent contractor engagement through July 2027</li><li>Approximately 20 hours per week, Monday through Wednesday EST business hours </li><li>$30/hr - 40/hr</li></ul>
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