Senior Director OMS Integrations at Staples Canada
United States
<p>Staples is business to business. You’re what binds us together. </p><p> </p><p>Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services</p><p> </p><p>The <strong>Senior Director, OMS Integrations</strong> plays a strategic and results-driven leadership role, overseeing the development, integration, and continuous improvement of Order Management Systems (OMS) and orchestration platforms. This position is central to enhancing system performance, driving operational excellence, and cultivating a collaborative and innovative culture across the organization.</p><p> </p><p>Reporting to the VP of Supply Chain Systems, the role requires deep technical expertise, strong leadership capabilities, and a commitment to building scalable systems and high-performing teams.</p><p> </p><p><strong>Duties & Responsibilities:</strong></p><p><strong>1. Strategic Systems Leadership</strong></p><ul><li>Define and execute a technology roadmap for OMS and supply chain system integrations.</li><li>Ensure platforms are scalable, resilient, and aligned with business growth.</li><li>Consolidate multiple OMS’s, reduce tech debt, & improve support.</li><li>Drive configuration over customization mindset.</li><li>Manage end to end cost with delivery outcomes.</li></ul><p> </p><p><strong>2. Integration & Orchestration</strong></p><ul><li>Lead the architecture and governance of APIs, middleware, and event-driven systems across internal and external ecosystems.</li><li>Enable seamless orchestration of order lifecycle from capture to delivery.</li></ul><p> </p><p><strong>3. Continuous Improvement & Support</strong></p><ul><li>Establish and lead a continuous improvement framework for system performance, user experience, and support operations.</li><li>Build a KPI & metrics dashboard & drive daily, weekly, monthly routines to leverage data as part of technical decision making.</li><li>Drive root cause analysis and resolution of system issues, ensuring proactive support and minimal disruption.</li></ul><p> </p><p><strong>4.</strong> <strong>Cross-Functional Partnership</strong></p><ul><li>Collaborate with Supply Chain, SDS and Engineering, Product, and external vendors to deliver integrated solutions.</li><li>Act as a strategic partner to business leaders, translating needs into technology solutions.</li></ul><p> </p><p><strong>5. Additional</strong></p><ul><li>Develop and manage capital and operational budgets for OMS platforms and initiatives.</li><li>Stay current with industry trends and emerging technologies to continually evolve OMS capabilities.</li></ul><p> </p><p><strong>Basic Qualifications:</strong></p><ul><li>Bachelor’s Degree in Computer Science, Engineering, Supply Chain or related field OR equivalent experience.</li><li>12+ years of progressive responsible experience in supply chain systems or enterprise technology.</li><li>Proven expertise in OMS, system integration, and orchestration platforms.</li><li>Strong understanding of supply chain and warehouse operations and technologies (ERP, WMS, TMS, eCommerce).</li><li>Experience with modern integration tools (e.g., MuleSoft, Boomi, Kafka) and cloud platforms.</li><li>Demonstrated success in leading digital transformation and building high-performing teams.</li><li>Excellent communication, stakeholder management, and strategic thinking skills.</li></ul><p> </p><p><strong>Preferred Qualifications:</strong></p><ul><li>Familiarity with ERP, WMS, and TMS systems and how they interface with OMS.</li><li>Experience in building high-volume, high-availability transactional platforms.</li><li>Experience in retail, manufacturing, or logistics industries.</li><li>Familiarity with Agile, DevOps, and CI/CD practices.</li><li>Certifications in supply chain, cloud architecture, or enterprise integration.</li></ul><p> </p><p> </p><p><i>The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.</i></p><p> </p><p><i>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></p> <br>Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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