ServiceNow HR Associate Business Process Consultant at Stridepath Consulting
United States
<h1 style="text-align: center; margin-top: 24pt; margin-bottom: 6pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Associate Business Process Consultant</span></strong></h1> <p style="margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Level:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> Associate</span><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"><br></span><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Location:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> Remote USA</span><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"><br></span><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Travel:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> Up to 15%</span></p> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Degree of Independence</span></strong></h3> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Performs work with support and an increasing degree of independence. Works under guidance from senior team members while developing business processes and ServiceNow knowledge.</span></p> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Experience Requirements</span></strong></h3> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Professional Services Experience:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> Not required</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">ServiceNow Experience:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> Not required</span></p> </li> </ul> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Job Summary</span></strong></h3> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">The Associate Business Process Consultant supports the design, testing, and implementation of ServiceNow Employee Workflow applications and processes. This role focuses on understanding client business needs, assisting in process design, and contributing to the delivery of high-quality, repeatable, and value-driven employee experiences.</span></p> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Job Duties & Responsibilities</span></strong></h3> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Support project initiation activities, including pre-work questionnaires and workshop agendas.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Assist in discovery and design workshops throughout the project lifecycle.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Help discern client business processes and employee service delivery needs.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Support gap analysis of current and future state processes; assist in identifying solutions from a people, process, and technology perspective.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Contribute to the design of repeatable, high-value processes and employee experiences using best practices.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Deliver guidance and assist in implementation of processes in partnership with project team members.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Support consultation on options, including pros, cons, and risks, to solve business process problems.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Author and peer-test user stories to support technical configuration.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Support evaluation of risks in proposed configuration and process designs; anticipate, mitigate, and resolve issues throughout the project lifecycle.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Guide, design, and/or facilitate UAT activities as defined in the statement of work.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt;">Participate in internal projects or initiatives to improve tools, processes, and organizational efficiency.</span></p> </li> </ul> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Certifications</span></strong></h3> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">ServiceNow CSA Certification</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">ServiceNow CIS-HR Certification </span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt;">ServiceNow HRSD Professional-Plus Suite</span></p> </li> </ul> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Values in Action</span></strong></h3> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Basic workshop facilitation skills</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Basic understanding and application of process design principles and best practices</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Ability to learn discipline-specific software (Lucid, Visio, or comparable solutions)</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Ability to produce high-quality work in a collaborative environment</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Ability to learn from written materials and demonstrations</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt;">Ability to deliver design-related items that are complete, high quality, on time, and deliver valued outcomes</span></p> </li> </ul>
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