ServiceNow HR Associate Technical Consultant at Stridepath Consulting
United States
<p style="margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Level:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> Associate</span><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"><br></span><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Location:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> Remote USA</span><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"><br></span><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Travel:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> Up to 15%</span></p> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Degree of Independence</span></strong></h3> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Performs work with support and an increasing degree of independence.</span></p> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Experience Requirements</span></strong></h3> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Professional Services Experience:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> Not required</span><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">ServiceNow Experience:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> Not required</span></p> </li> </ul> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Job Summary</span></strong></h3> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">The Associate Technical Consultant is an entry-level role focused on assisting in the delivery of ServiceNow Employee Workflow solutions under the guidance of senior team members. This role builds foundational technical and consulting skills through project participation, training, and ongoing mentorship.</span></p> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Job Duties & Responsibilities</span></strong></h3> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Participate in ServiceNow development projects by shadowing and gradually taking on configuration, development, testing, and deployment tasks.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Learn how to document configurations, reports, and development work.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Assist customers with testing activities.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Shadow and begin learning to deliver effective demonstrations of ServiceNow products and solutions.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Gain and maintain certifications, stay current on new features, and commit to continuous learning.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Participate in agile ceremonies (story grooming, pointing sessions, stand-ups, release planning, sprint retrospectives).</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Seek opportunities to learn update set promotion processes between instances.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Participate in knowledge transfer sessions with customers.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt;">Support Technical Consultant initiatives across the organization.</span></p> </li> </ul> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Certifications (to be obtained within 6 months)</span></strong></h3> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">ServiceNow CSA Certification</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt;">ServiceNow CIS–HR Certification</span></p> </li> </ul> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Values in Action</span></strong></h3> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Learn and engage with customers and teammates through timely and effective communication.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Actively collaborate with and support teammates.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt;">Develop an understanding of Technical Consultant methodologies and principles.</span></p> </li> </ul>
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