ServiceNow HR Senior Project Manager at Stridepath Consulting
United States
<h1 style="margin-left: 18pt; text-indent: -18pt; text-align: center; margin-top: 24pt; margin-bottom: 6pt; padding-left: 18pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Senior Project Manager</span></strong></h1> <p style="margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Level:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> Sr Consultant</span><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"><br></span><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Location:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> Remote USA</span><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"><br></span><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Travel:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> Up to 15%</span></p> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Degree of Independence</span></strong></h3> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Leads large, complex projects or multiple workstreams with full ownership. Provides guidance to junior team members and supports internal initiatives.</span></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Experience Requirements</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Professional Services Experience:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> 5+ years</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">ServiceNow Experience:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> 4+ years</span></p> </li> </ul> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Job Summary</span></strong></h3> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">The Senior Project Manager drives delivery of large, complex ServiceNow projects or multiple concurrent workstreams. This role ensures delivery excellence, manages risks proactively, advises clients as a trusted partner, and mentors junior project managers. In addition, the Sr PM supports pre-sales activities and contributes to organizational initiatives that advance project management practices.</span></p> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Job Duties & Responsibilities</span></strong></h3> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Oversee large, complex projects or multiple concurrent engagements.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Ensure smooth Sales-to-Delivery transitions and team onboarding.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Develop and deliver kickoff presentations with partners and executive-level clients.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Lead and advise clients through Change Control and scope management.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Serve as a trusted advisor, ensuring alignment, transparency, and trust in all communications.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Analyze CSAT trends to identify systemic issues and recommend improvements.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Facilitate weekly status meetings, reporting on scope, budget, risks, and issues.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Lead agile ceremonies across projects to drive organizational agility.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Ensure timely completion of stage sign-offs in alignment with NOW Create and SDM methodology.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Maintain weekly PSA updates and manage complex resource scheduling.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Lead operational readiness planning, including deployment and best practices.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Proactively assess risks, anticipate challenges, and resolve issues to limit escalation.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Advise clients on ServiceNow capabilities and leading practices.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Mentor Associate and Project Managers.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Participate in pre-sales activities to represent project management expertise.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Support Project Delivery Team initiatives to improve tools and processes.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt;">Collaborate with OCM and consulting leaders on internal initiatives.</span></p> </li> </ul> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Certifications</span></strong></h3> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">ServiceNow CSA Certification</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">ServiceNow CIS–HR Certification</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">ServiceNow HRSD Professional Suite</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt;">Industry Project Management Certification (e.g., PMP, ScrumMaster)</span></p> </li> </ul> <h3 style="margin-top: 14pt; margin-bottom: 4pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Values in Action</span></strong></h3> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Champion and model Team-First, Humble, Innovative, and Service-Oriented values.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Promote transparency and accountability across all projects and teams.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Demonstrate expertise across multiple methodologies, tailoring approach to client needs.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Communicate with influence, building trust with executives and stakeholders.</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt;">Apply deep ServiceNow and industry expertise to deliver customer success.</span></p> </li> </ul>
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