Program Manager, Solutions Architecture (Product Interlock) at Stripe

United States

$141.6k - $212.4k

<h2><strong>Who we are </strong></h2> <h3><strong>About Stripe</strong></h3> <p><span>Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</span></p> <h3><strong>About the team</strong></h3> <p>The Solutions Architecture (SA) org aims to be a destination pre-sales organization of world-class technical sellers who set and raise the bar in our interactions with Stripe users. Our goal is to drive Stripe’s long-term revenue growth as trusted technical advisors to users and partners and reliable voice of the user to Stripe Product. The Solutions Architecture Strategic Programs team is a small, high-impact team within SA that partners with global SA leadership to design and deliver programs that address the org’s most strategic priorities (i.e. “Big Rocks”) and time-sensitive business challenges. Our team delivers efficiency and leverage to the SA org by designing programs that 1) reduce friction for SAs to deliver user impact and 2) scale best practices to drive the broadest possible global impact.</p> <h2><strong>What you’ll do</strong></h2> <p>As an SA program manager focused on Product Interlock, you’ll steer design, decision-making, and delivery on programs that establish the global SA org as a trusted advisor on Stripe’s solutions externally and a reliable Voice of Customer to Stripe Product teams internally. Within SA, you’ll focus on scaling the expertise and impact of our SA and Demo Engineering teams. Outside of SA, you’ll also collaborate closely with Stripe’s Product, Product Operations, Product Marketing, Field Marketing, and Developer Relations (DevRel) teams on joint workstreams that drive user impact.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Coordinate SA and Demo Eng participation in Stripe’s largest user-facing conferences - Sessions and Tours</li> <li>Partner with Developer, SSMB, Enterprise, Partner, and Industries Marketing to define processes that scale SA thought leadership to external partners and users through webinars and whitepapers</li> <li>Partner with Field Marketing and DevRel to operationalize SA participation in industry conferences, Executive Briefing Centers, and Developer Meet-ups</li> <li>Partner with Product Operations to define and operationalize processes to embed SA expertise into various phases of Stripe’s product development cycle (e.g. Experimental Projects, private and public previews)</li> <li>Partner with Product Operations to synthesize SA user insights and product feedback to inform regular Product roadmap prioritization, planning, and review</li> <li>Partner with SA Enablement and Product SMEs to define and operationalize SA knowledge management best practices for deepening product expertise</li> </ul> <h2><strong>Who you are</strong></h2> <p>We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p> <h3><strong>Minimum requirements</strong></h3> <ul> <li>7+ years of experience in program management, business operations, management consulting, or a related discipline.</li> <li>A strong track record of delivering global, complex programs with multiple stakeholders in a changing, ambiguous environment end-to-end.</li> <li>You work well under pressure, with a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment.</li> <li>Excellent analytical, presentation, and communication experience, influencing across all levels from individual contributors to front-line managers to C-Suite.You set a high-bar in terms of communication effectiveness.</li> <li>An ability to seamlessly transition from strategy, high level to very detailed, and a willingness to “roll up your sleeves”.</li> <li>An ability to influence cross functional stakeholders to align and execute on common objectives.</li> <li>Someone who demonstrates leadership qualities throughout their work – taking ownership of challenges, selflessly supporting their colleagues, and setting the standard for quality in their deliverables.</li> </ul> <h3><strong>Preferred qualifications</strong></h3> <ul> <li>Previous experience with product development or product launches (e.g. Product, ProdOps, PMM).</li> <li>Previous experience in a user-facing role (e.g. GTM or Support).</li> <li>Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a Sales-oriented environment.</li> <li>Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change.</li> </ul> <h2> In-office expectations </h2> Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. <h2> Pay and benefits </h2> <p> The annual US base salary range for this role is $141,600 - $212,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. </p> <p>Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.</p> <h2> We look forward to hearing from you </h2> At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.