Customer Success Manager at SwiftComply
United States
<div><body><h5 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0px;margin-top:10px;margin-bottom:4px;padding-left:0px;'><b><strong style="color:rgb(71,144,180);white-space:pre-wrap;">A</strong></b><span style="color:rgb(71,144,180);white-space:pre-wrap;">bout the role</span></h5><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style="color:rgb(53,55,68);white-space:pre-wrap;">SwiftComply is looking for a motivated and customer-focused </span><b><strong style="color:rgb(53,55,68);white-space:pre-wrap;">Customer Success Manager (CSM)</strong></b><span style="color:rgb(53,55,68);white-space:pre-wrap;"> to lead and manage relationships with a select portfolio of our customers. This role requires a proactive and relationship-driven individual who can balance strategic planning with hands-on account management. The CSM is responsible for driving retention and revenue growth, through cross-selling additional programs, while building relationships at every level of our customers' organizations and collaborating with internal teams to deliver exceptional results.</span></p><h5 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0px;margin-top:10px;margin-bottom:4px;padding-left:0px;'><b><strong style="color:rgb(71,144,180);white-space:pre-wrap;">W</strong></b><span style="color:rgb(71,144,180);white-space:pre-wrap;">hat you'll do</span></h5><h5 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0px;margin-top:10px;margin-bottom:4px;padding-left:0px;'><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Strategic Account Leadership and Revenue Growth</strong></b></h5><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(53,55,68);margin:12pt 0px 0pt;font-size:11pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Serve as the primary point of contact for your portfolio of accounts, fostering strong, long-term relationships.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:11pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Develop account plans that map each customer's regulatory programs and departments, pinpointing where SwiftComply can deliver additional value.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:11pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Cross-sell: Proactively uncover opportunities to expand customers into additional SwiftComply programs and introduce them to the Sales team for closure.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:11pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Upsell: Grow existing accounts through higher-tier packages, conversions from SaaS to Usage or added functionality and services within the programs customers already use.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:11pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Own the renewal process for your portfolio, securing on-time renewals and minimizing churn.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:11pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Build and maintain a healthy expansion pipeline in HubSpot, accurately forecasting renewal and expansion revenue.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:11pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Executive engagement: Build relationships beyond day-to-day users with senior stakeholders, such as utility directors, public works leadership, and city or county executives, to secure executive sponsorship and influence strategic and budget decisions.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:11pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Conduct regular account reviews with both operational and senior stakeholders to assess performance, align on goals, and uncover growth opportunities.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px 12pt;font-size:11pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Act as a trusted advisor, understanding customer needs and delivering tailored solutions.</span></li></ul><h4 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.56;font-size:18pt;font-weight:600;letter-spacing:0px;margin-top:12pt;margin-bottom:2pt;padding-left:0px;'><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Services Sales and Project Handoffs</strong></b></h4><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(53,55,68);margin:12pt 0px 0pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Identify opportunities to offer professional services, such as tailored training, managed services, or program optimizations, based on customer needs.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Collaborate with the Services Team to scope, price, and present service offerings to customers.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Facilitate the sales process for service projects and ensure a smooth handoff to the Services Team for execution.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px 12pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Maintain oversight of active projects to ensure alignment with customer expectations and successful delivery.</span></li></ul><h4 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.56;font-size:18pt;font-weight:600;letter-spacing:0px;margin-top:12pt;margin-bottom:2pt;padding-left:0px;'><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Customer Success and Advocacy</strong></b></h4><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(53,55,68);margin:12pt 0px 0pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Advocate for customer needs by gathering and sharing insights with internal teams, including product and support.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Identify opportunities for case studies and customer success stories to highlight the impact of SwiftComply solutions.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px 12pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Ensure timely resolution of escalated issues, working closely with support and product teams.</span></li></ul><h4 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.56;font-size:18pt;font-weight:600;letter-spacing:0px;margin-top:12pt;margin-bottom:2pt;padding-left:0px;'><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Data-Driven Insights and Reporting</strong></b></h4><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(53,55,68);margin:12pt 0px 0pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Analyze account performance and identify trends, risks, and opportunities for improvement.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#1155cc;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Maintain accurate records of customer interactions, renewal schedules, and account plans using tools like HubSpot and </span><a href="http://claude.ai" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><u><span style="color:rgb(17,85,204);font-size:10pt;text-decoration:underline;white-space:pre-wrap;">Claude.ai</span></u></a><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Build and maintain a healthy pipeline in HubSpot, accurately forecasting renewal and upsell revenue and tracking cross-sell opportunities sourced for Sales.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px 12pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Contribute to internal discussions and workshops to refine customer success strategies.</span></li></ul><h4 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.56;font-size:18pt;font-weight:600;letter-spacing:0px;margin-top:12pt;margin-bottom:2pt;padding-left:0px;'><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Collaboration and Cross-Functional Support</strong></b></h4><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(53,55,68);margin:12pt 0px 0pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Work closely with product, support, services, and marketing teams to align on customer objectives and ensure smooth implementation of initiatives.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Provide structured feedback to internal teams to inform product development and process improvements.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px 12pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Participate in workshops to develop and refine account strategies, including health scores and account plans.</span></li></ul><h4 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.56;font-size:18pt;font-weight:600;letter-spacing:0px;margin-top:12pt;margin-bottom:2pt;padding-left:0px;'><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Process Optimization and Improvement</strong></b></h4><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(53,55,68);margin:12pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Document best practices, workflows, and customer insights to support team growth and knowledge sharing.</span></li><li style="color:rgb(53,55,68);margin:12pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Leverage CRM and other tools to optimize account management activities.</span></li></ul><h5 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0px;margin-top:10px;margin-bottom:4px;padding-left:0px;'><b><strong style="color:rgb(71,144,180);white-space:pre-wrap;">Who you are</strong></b><span style="color:rgb(71,144,180);white-space:pre-wrap;"> </span></h5><h4 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.56;font-size:18pt;font-weight:600;letter-spacing:0px;margin-top:12pt;margin-bottom:2pt;padding-left:0px;'><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Essential:</strong></b></h4><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(53,55,68);margin:12pt 0px 0pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Proven experience in account management, customer success, or a related role (3+ years), preferably in SaaS or compliance industries.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Strong interpersonal and communication skills, with the ability to build trust and rapport with customers and stakeholders.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Demonstrated ability to achieve revenue and retention targets through strategic account management.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Experience identifying and selling professional services and managing handoffs to delivery teams.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Analytical mindset with proficiency in using CRM tools like HubSpot for tracking and reporting.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px 12pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Ability to manage multiple accounts and prioritize effectively in a fast-paced environment.</span></li></ul><h4 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.56;font-size:18pt;font-weight:600;letter-spacing:0px;margin-top:12pt;margin-bottom:2pt;padding-left:0px;'><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Preferred:</strong></b></h4><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(53,55,68);margin:12pt 0px 0pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Experience working in GovTech or SaaS serving public-sector customers, such as municipalities, utilities, or government agencies.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Familiarity with water or wastewater compliance programs or similar regulatory industries.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Experience in developing and executing account strategies, including upsell and cross-sell opportunities.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px 12pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Knowledge of customer health metrics and customer lifecycle management.</span></li></ul><h4 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.56;font-size:18pt;font-weight:600;letter-spacing:0px;margin-top:12pt;margin-bottom:2pt;padding-left:0px;'><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Key Competencies:</strong></b></h4><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(53,55,68);margin:12pt 0px 0pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><b><strong style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Customer Focus:</strong></b><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;"> Strong commitment to delivering exceptional customer experiences and driving value.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><b><strong style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Strategic Thinking:</strong></b><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;"> Ability to align customer needs with business goals and develop long-term strategies.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><b><strong style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Collaboration:</strong></b><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;"> Skilled at working across teams to drive outcomes and improve processes.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px 12pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><b><strong style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Problem-Solving:</strong></b><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;"> Analytical and resourceful in addressing challenges and identifying opportunities.</span></li><li style="color:rgb(53,55,68);margin:0pt 0px 12pt;font-size:10pt;line-height:1.56;--listitem-marker-color:#353744;letter-spacing:0.25px;"><b><strong style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;">Adaptability:</strong></b><span style="color:rgb(53,55,68);font-size:10pt;white-space:pre-wrap;"> Flexible and proactive in a dynamic, growth-oriented environment.</span></li></ul><h1 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:20pt;font-weight:600;letter-spacing:1px;margin-top:24pt;margin-bottom:0pt;padding-left:0px;'><b><strong style="color:rgb(71,144,180);font-size:14pt;white-space:pre-wrap;">Compensation</strong></b></h1><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:10pt 0px 0pt;padding:0px;'><span style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">*To provide equitable pay, we benchmark our compensation. This is the data provided at the time we created this job description; we will re-evaluate the range at the time of offer and thus this range is subject to change.</span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:10pt 0px 0pt;padding:0px;'><i><em style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Please note: Offer is contingent upon a successful completion of a background check. And we are unable to sponsor visas at this time; you must be a Citizen or Permanent Resident authorized to work in the US or Canada</em></i></p><h1 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:20pt;font-weight:600;letter-spacing:1px;margin-top:24pt;margin-bottom:0pt;padding-left:0px;'><span style="color:rgb(71,144,180);font-size:14pt;white-space:pre-wrap;">Location</span></h1><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0pt 0px;padding:0px;'><span style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">US (Remote)</span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0pt 0px;padding:0px;'><span style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Canada (Remote)</span></p><h1 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:20pt;font-weight:600;letter-spacing:1px;margin-top:24pt;margin-bottom:0pt;padding-left:0px;'><span style="color:rgb(71,144,180);font-size:14pt;white-space:pre-wrap;">Benefits</span></h1><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(53,55,68);margin:10pt 0px 0pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#353744;letter-spacing:0.25px;"><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Healthcare</strong></b><span style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;"> - we offer medical, dental, and vision insurance with an FSA or HSA option</span></li><li style="color:rgb(53,55,68);margin:10pt 0px 0pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#353744;letter-spacing:0.25px;"><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Life insurance</strong></b><span style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;"> - we offer free life insurance plan for you</span></li><li style="color:rgb(53,55,68);margin:10pt 0px 0pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#353744;letter-spacing:0.25px;"><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">401(k)</strong></b><span style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;"> - we provide pre-tax / Roth options with match</span></li><li style="color:rgb(53,55,68);margin:10pt 0px 0pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#353744;letter-spacing:0.25px;"><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Remote</strong></b><span style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;"> - we work remotely and provide a US$1000 home office setup stipend</span></li><li style="color:rgb(53,55,68);margin:10pt 0px 0pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#353744;letter-spacing:0.25px;"><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Time off </strong></b><span style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">- we offer an unlimited time-off policy, and encourage you to take time for vacation, wellness day, etc, for a positive work-life balance</span></li><li style="color:rgb(53,55,68);margin:10pt 0px 0pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#353744;letter-spacing:0.25px;"><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Parental leave</strong></b><span style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;"> - we want you to enjoy some time with your new addition to the family</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style="color:rgb(71,144,180);font-size:14pt;white-space:pre-wrap;">Equity, Diversity, and Inclusion</strong></b><br><br><b><strong style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">Bring your full self to work.</strong></b></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:10pt 0px 0pt;padding:0px;'><span style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">SwiftComply strives to create an environment for all to participate, be authentic, and feel valued.</span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:10pt 0px 0pt;padding:0px;'><span style="color:rgb(53,55,68);font-size:11pt;white-space:pre-wrap;">We are committed to building an equitable workplace that moves our company and industry forward and know there is work to be done in advancing diversity and inclusion.</span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p></body></div>
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