Project Manager at SymphonyAI
United States
Introduction<br><br><p style="margin: 0px;"><strong><span style="font-size: 10pt;"><span data-contrast="none">About SymphonyAI</span> </span></strong></p><div><p style="margin: 0px;"><span data-contrast="none">SymphonyAI is a leading global enterprise AI SaaS company transforming industries through proven, predictive and generative AI solutions.</span> <br /> <br /><span data-contrast="none">We partner with leading global organizations, consultancies and global system integrators (GSIs) to accelerate innovation and go-to-market velocity at scale.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p></div><div><p style="margin: 0px;"><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p></div><div><p style="margin: 0px;"><span data-contrast="none">Serving Fortune 500 companies across Retail/CPG, Financial Services, Manufacturing, Media, and IT/Enterprise Service Management, we deliver measurable business outcomes through cutting-edge technology and deep domain expertise. Join our global team of innovators and help shape the future of AI-powered enterprise solutions in a collaborative, high-growth environment where your work creates real-world impact.</span></p></div> <br>Job Description<br><br><p style="margin: 0px;"><strong><span style="font-size: 10pt;">The Opportunity:</span></strong></p><p style="margin: 0px;"><span style="font-size: 10pt;">We are seeking a dynamic and innovative<span> </span><strong>Project Manager</strong><span> </span>with a strong focus on relationship management and a proven track record of delivering value in SaaS software environments. The ideal candidate will excel at building and maintaining relationships with clients to ensure their needs are met effectively and will drive innovative solutions to deliver projects successfully.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Key Responsibilities:</strong></span></p><ul style="margin-top: 0in;"><li><span style="font-size: 10pt;"><strong>Client Relationship Management:</strong></span></li><ul style="margin-top: 0in;"><li><span style="font-size: 10pt;">Act as the primary point of contact for clients throughout the project lifecycle.</span></li><li><span style="font-size: 10pt;">Develop and nurture long-term relationships with clients, understanding their business needs and objectives.</span></li><li><span style="font-size: 10pt;">Ensure client satisfaction by addressing concerns and providing strategic solutions.</span></li></ul><li><span style="font-size: 10pt;"><strong>Project Delivery and Value Creation:</strong></span></li><ul style="margin-top: 0in;"><li><span style="font-size: 10pt;">Oversee the planning, execution, and delivery of SaaS and On-premise software projects, ensuring they meet client expectations and business goals.</span></li><li><span style="font-size: 10pt;">Lead project teams to innovate and implement cutting-edge solutions that enhance the value delivered to clients.</span></li><li><span style="font-size: 10pt;">Identify opportunities for process improvements and revenue growth through effective project strategies.</span></li></ul><li><span style="font-size: 10pt;"><strong>Innovation and Strategy:</strong></span></li><ul style="margin-top: 0in;"><li><span style="font-size: 10pt;">Foster an environment of creativity and innovation within the project team.</span></li><li><span style="font-size: 10pt;">Stay updated with the latest trends and advancements in SaaS technologies to drive project success.</span></li><li><span style="font-size: 10pt;">Develop project strategies that align with the overall business innovation agenda.</span></li></ul></ul><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Key Performance Indicators (KPIs):</strong></span></p><ul style="margin-top: 0in;"><li><span style="font-size: 10pt;"><strong>Revenue Delivery:</strong></span></li><ul style="margin-top: 0in;"><li><span style="font-size: 10pt;">Achieve or surpass revenue targets set for the project portfolio.</span></li><li><span style="font-size: 10pt;">Identify and drive opportunities for upselling and cross-selling within existing client engagements.</span></li></ul><li><span style="font-size: 10pt;"><strong>Time and Quality Metrics:</strong></span></li><ul style="margin-top: 0in;"><li><span style="font-size: 10pt;">Ensure projects are delivered on time, within scope, and on budget, maintaining high-quality standards.</span></li><li><span style="font-size: 10pt;">Meet and exceed project milestones and deadlines with a focus on continuous improvement.</span></li></ul><li><span style="font-size: 10pt;"><strong>Client Referencability:</strong></span></li><ul style="margin-top: 0in;"><li><span style="font-size: 10pt;">Develop strong client relationships that result in positive testimonials and references.</span></li><li><span style="font-size: 10pt;">Achieve high client satisfaction scores and secure client willingness to act as references or provide case studies.</span></li></ul><li><span style="font-size: 10pt;"><strong>Project Profitability:</strong></span></li><ul style="margin-top: 0in;"><li><span style="font-size: 10pt;">Monitor and manage project budgets and time to ensure profitability goals are met.</span></li><li><span style="font-size: 10pt;">Implement cost-saving measures and optimize resource allocation to enhance financial outcomes.</span></li></ul></ul><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Required Skills and Experience:</strong></span></p><ul style="margin-top: 0in;"><li><span style="font-size: 10pt;">Experience in managing client relationships, preferably with Tier1 financial institutions in the SaaS industry.</span></li><li><span style="font-size: 10pt;">Proven track record of delivering successful SaaS projects that provide measurable value.</span></li><li><span style="font-size: 10pt;">Strong commercial acumen with proven ability to write and execute Client Facing Work Orders and statements of Work</span></li><li><span style="font-size: 10pt;">Experience in Financial Crime domain would be beneficial</span></li><li><span style="font-size: 10pt;">Ideally the candidate will have experience of migrating clients and software from on premise solutions to SAAS</span></li><li><span style="font-size: 10pt;">Ability to think creatively and implement innovative solutions in project management.</span></li><li><span style="font-size: 10pt;">Excellent communication and interpersonal skills.</span></li><li><span style="font-size: 10pt;">Demonstrated leadership in a cross-functional team environment.</span></li><li><span style="font-size: 10pt;">Familiarity with the latest SaaS platforms and technologies.</span></li><li><span style="font-size: 10pt;">Bachelor’s degree in business, technology, or a related field; PMP certification is a plus.</span></li></ul><p style="margin: 0px;"><span style="font-size: 10pt;"> </span></p><p style="margin: 0px;"><span style="font-size: 10pt;">#LI-Remote</span></p> <br>About Us<br><br><p style="margin: 0px;"><strong><span style="list-style-type: disc;" data-contrast="none">Who We Are</span></strong></p><p style="margin: 0px;">SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1600+ Enterprise customers globally and has grown to 2,300 talented leaders, data scientists, and other professionals across over 30 countries.</p>
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