Customer Service Coordinator (Medical Billing) at The Auctus Group

Mexico

<div><body><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style="font-size:18pt;white-space:pre-wrap;">About the role</strong></b></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Manages large amounts of inbound and outbound calls in a timely manner </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Provides information, resolves problems, and advises customers on statements or concerns they may have regarding the Explanation of Benefit from services they received </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Follows communication Scripts/Guidelines when needed to handle different clients </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Works within multiple Billing systems and EHR/EMR system with each call </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Knowledge of how Health Insurance coverage works </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Knowledge of the medical claim process </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Knowledge of the patient statement process </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Patient payment processing and posting </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Maintaining documentation of all conversations in multiple systems per conversation </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Identify billing errors in the claim process when patients call in with a complaint  </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Effectively communicates billing errors and payment issues with clients and team members</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Performs pre-collection calls </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Performs miscellaneous job-related duties as assigned </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Ability to perform complex tasks and to prioritize multiple projects </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Ability to resolve difficult or stressful customer service issues </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Ability to multi-task, set priorities and manage time effectively </span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style="font-size:18pt;white-space:pre-wrap;">Qualifications</strong></b></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Ability to assess problem areas and address them effectively.  </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Managing one’s own time and the time of others. </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Written and verbal communication skills are essential to be successful in this position. </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Customer/Client Focus- Working towards one goal of serving clients needs.  </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Previous experience with computer applications, such as Microsoft Office Suite (e.g., Word, Excel, Teams), Adobe, softphone (e.g., RingCentral), web browsers and so on.. </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Must have excellent organizational and communication skills at all levels, both verbally and in writing. </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Strong attention to detail.</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Must be able to address, track and solve problems. </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Ability to multi-task in a fast paced environment. </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Ability to work full time hours during regularly scheduled business hours and additional work hours as needed. </span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Ability to work from home with integrity. </span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:7.55pt 0px 0.0001pt;padding:0px;'><b><strong style="font-size:18pt;white-space:pre-wrap;">Skills and Abilities</strong></b></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:black;margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:black;font-size:12pt;white-space:pre-wrap;">Ability to organize, set priorities, work independently and work well with a diverse group of people is essential.</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:black;font-size:12pt;white-space:pre-wrap;">Ability to work effectively as a team member with a strong collaborative management style.</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:black;font-size:12pt;white-space:pre-wrap;">Excellent computer skills including Microsoft Office Suite (Outlook, Word, Excel).</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:black;font-size:12pt;white-space:pre-wrap;">Ability to operate a computer, learn new types of software and systems, and proficiency in using a 10-key numeric pad required.</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:7.55pt 0px 0.0001pt;padding:0px;'><b><strong style="font-size:18pt;white-space:pre-wrap;">Required Experience</strong></b></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:black;margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:black;font-size:12pt;white-space:pre-wrap;">1-3 years’ experience in operations, with knowledge of organizational effectiveness and operations management</span></li><li style="color:black;margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:black;font-size:12pt;white-space:pre-wrap;">Ideal candidate will have experience in a multi-entity organization in the healthcare industry</span></li><li style="color:black;margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:black;font-size:12pt;white-space:pre-wrap;">Proven work experience as Operations Coordinator or similar role</span></li><li style="color:black;margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:black;font-size:12pt;white-space:pre-wrap;">Outstanding organizational skills</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:7.55pt 0px 0.0001pt;padding:0px;'><b><strong style="font-size:18pt;white-space:pre-wrap;">Physical Demands</strong></b></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:7.55pt 0px 0.0001pt;padding:0px;'><span style="color:black;font-size:12pt;white-space:pre-wrap;">The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job from home. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:</span></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:black;font-size:12pt;white-space:pre-wrap;">Regularly required to sit and talk or hear.</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:black;font-size:12pt;white-space:pre-wrap;">Regularly required to </span><span style="font-size:12pt;white-space:pre-wrap;">use a computer</span><span style="color:black;font-size:12pt;white-space:pre-wrap;"> keyboard and mouse.</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:black;font-size:12pt;white-space:pre-wrap;">Frequently required to use hands, handle, or feel; reach with hands and arms.</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:black;font-size:12pt;white-space:pre-wrap;">Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. </span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:7.55pt 0px 0.0001pt;padding:0px;'><b><strong style="font-size:18pt;white-space:pre-wrap;">Work Environment</strong></b></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:7.55pt 0px 0.0001pt;padding:0px;'><span style="color:black;font-size:12pt;white-space:pre-wrap;">This job operates in a remote environment. This role routinely uses standard office equipment such as computers, phones, printers, etc.</span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0.0666667px 0px 0px;padding:0px;text-align:left;'><span style="font-size:12pt;white-space:pre-wrap;"> </span></p></body></div>