Senior Director, Business Analytics - Client and Customer Experience Strategy and Analysis - Evernorth Health Services at The Cigna Group

United States

$184.4k - $307.4k

The job profile for this position is Business Analytics Senior Director, which is a Band 5 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Job Qualifications: Accountable for identifying, shaping and delivering strategic results through multiple business analytics disciplines. Works in collaboration with business leaders to provide thought partnership and drive decision making based on data and analytical insights across different parts of the organization. Consistently has a seat at the table with the leaders they support to influence the strategic direction of the organization and solve the most complex, highest priority problems. Able to make analytically sound decisions, often based on limited information, that inform solutions for business priorities. Position Summary: Reporting to the head of the Client and Customer Experience (C&CE) Strategy and Analytics team, this individual will be responsible for providing strategy and analytics support for the operation. The C&CE team builds and delivers inspiring, efficient service experiences that ensure our customers and patients are at the forefront of our service focus. The role will lead multiple Strategy and Analytics teams within the C&CE organization, working closely with Operations partners to deeply understand the business problems at hand, guide the development of analytical models/insights and build compelling business cases that positively influence the outcomes of the opportunities at hand. In close partnership with the C&CE leadership team they will help develop and execute the strategic agenda, including multi-year strategic planning Through their team they will develop business cases, secure funding for prioritized strategic initiatives and coordinate strategic efforts with broader enterprise business partners This is a high visibility role that requires building and maintaining strong partnerships with cross functional organizations within operations, tech, product, and business partner teams Influence new technology solutions that improve the customer experience and generate efficiencies Develop and/or influence analytical models that generate insights that solve business problems Act as a key thought partner for the executives they support Directly manage Director and Senior Manager led teams with responsibility for providing thought leadership on work products, removing obstacles when needed and generally developing high performing, engaged teams Role Components: Leadership – Recruit and sustain a high perform analytics team capable of providing exceptional analytics and strategic insights to their primary executive partner organizations in C&CE. Leader will set an exceptionally high bar for excellence, coach current associates to their full potential and recruit / develop high potential talent into open roles. Leader will create a collaborative culture that has a high degree of ownership for their work product while providing exceptional support for their partner/customer organization in C&CE. Data – Leverage a data first approach to identify critical business trends and insights to make specific actionable recommendations to the business. Individual will work closely with data teams across the company to deeply understand the critical operations, business and other data (as relevant) to learn most effective way to leverage that data for insights. Individual will play an important role as a “customer” of the data for influencing future state data architecture. Analytics – Employ a range of analytical techniques to identify business opportunities and make strategic recommendations. Individual will identify the right series of analytics approach for each individual situation, understand the strengths and weakness of the model and effectively incorporate those into the overall recommendation. Individual will work closely with partner AI and data teams to identify opportunities to leverage new/additional analytical approaches into the operation. Strategy – Using a background of proven business acumen, make analytically grounded strategic recommendations to the business using clear and effective business case approach. The individual will think far beyond “tomorrow” to identify truly transformational opportunities for change through partnership with the business, operations, and other horizontal teams (ex: AI). The individual will have the opportunity to engage in and influence strategic discussions at the VP+ level. Communications – Leverage critical deck building skills to create compelling business cases and recommendations that influence outcomes with the most senior executives across the company. Leverage deep skillset in data visualization to communicate data driven insights, storytelling and business case analysis. Individual will be highly adept at distilling deep analytical work and insights into succinct, easily consumable decks for partners ranging from analytics leaders to key business partners. Teamwork – Role will partner closely with Operations, Finance, and business teams across the company. Individual will be a key partner for specific operations teams, acting as the resource for insights, data generation and strategic deck building. Individual will work closely with Finance in development of business case analysis, budgeting, strategic decision making, etc. Finally, the individual will have the opportunity to work broadly across the business in both a strategic and analytical capacity partnering to generate future state strategy and insights. Product/Technology – Partner with the Product, Technology and Operations teams to develop a strategic roadmap for future technology solutions. Individual will lead strategy sessions, analyze value creation and develop a suite of outcome-based insights for validating results. Qualifications: Undergraduate degree in Math, Economics, Statistics, Engineering, Business or related field is required M.B.A. or other relevant graduate degree in Math, Economics, Statistics, or Engineering is preferred 10+ years of experience with business, operations or similar applicable experience is preferred 5+ years of people leadership experience is preferred At least 4 years of work experience in consulting or business analysis The preferred candidate will have experience in operations strategy and analytics The preferred candidate will have experience leveraging SQL in a business environment Strong analytical and finance skills are required Strong verbal and written communication and presentation skills, including an ability to present work products to senior executives If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 184,400 - 307,400 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.