Supervisor – Client Expense & Optional Service Processing - Cigna Healthcare - Remote at The Cigna Group

United States

$66.4k - $110.6k

The job profile for this position is Sales Operations Supervisor, which is a Band 3 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Supervisor, Client Expense & Optional Service Processing You are a hands-on leader who thrives in fast-moving environments and brings clarity to complex work. In this role, you guide a skilled operations team to deliver accurate, timely client expense and optional service processing. With a balance of ambition and care, you help your team grow, improve processes, and consistently deliver work our clients can trust. Responsibilities Drive reliable, on-time execution of client expense and optional service requests by leading daily intake, prioritization, and workflow management through Wrike. Ensure service levels, quality standards, and turnaround times are consistently met by aligning staffing, schedules, and capacity with business demand. Build a high-performing team by coaching, developing, and supporting team members through regular feedback, onboarding, and skills growth. Strengthen operational performance by monitoring accuracy, productivity, and process adherence, and taking action to address gaps or risks. Lead continuous improvement within the workstream by identifying inefficiencies, standardizing workflows, updating procedures, and implementing scalable solutions. Partner across the Support Resolution Center and with matrix teams to support cross-functional improvements and effective load balancing during volume spikes. Use operational data and Wrike insights to spot trends, anticipate needs, and drive informed decisions. Serve as a trusted escalation point for complex issues, ensuring timely resolution and strong communication. Contribute to workforce planning by sharing insights on staffing needs, skills development, and hiring priorities. Qualifications Required Minimum of 5 years of experience in client expense, sales administration, or related operational processing roles. At least 2 years of experience in a supervisory, team lead, or peer-lead role supporting day-to-day execution and team performance. Proven experience working in a high-volume, queue-based environment with shifting priorities. Strong working knowledge of workflow management tools such as Wrike, including intake, tracking, and prioritization. Demonstrated ability to collaborate across teams to drive operational consistency and process improvement. Preferred Bachelor’s degree in business, operations, or a related field. Experience updating standard operating procedures or supporting process documentation. Comfort using data and metrics to guide decisions and communicate recommendations. `` If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 66,400 - 110,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.