Contact Center Program Manager- Remote at The US Oncology Network

United States

Overview The US Oncology Network is looking for Program Manager to join our team at Texas Oncology. This position will be a Remote position and will support the Contact Center for all of Texas. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance science, technology, and quality of care. Why work for us? Come join our team that is responsible for helping lead Texas Oncology in treating more patients diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers. Join a Team That Invests in Your Future At Texas Oncology, we recognize the long-term impact of our people and are committed to rewarding performance and potential. That’s why select roles may be eligible to participate in our Long-Term Incentive Plan (LTIP): an incentive program designed to attract, retain, and reward top talent. What is the Long-Term Incentive Plan (LTIP)? Long-Term Incentive Plan (LTIP): is an incentive program that typically vests over a three-year period and is tied to both individual performance and the operational success of Texas Oncology. Awards are discretionary and based on your position, performance, and potential for future career growth at Texas Oncology. Awards are reviewed and approved during the annual compensation review. LTIP awards are subject to your continued employment through the award payment date and are governed by the written terms and conditions of the LTIP document. What does this position do? (including but not limited to): The Program Manager drives effective portfolio governance to ensure strategic alignment, transparent decisions, and measurable value. The Program Manager leads complex organizational changes, connecting strategy to execution by coordinating cross‑functional teams, managing budgets and timelines, and ensuring accountability for major initiatives. The ideal candidate brings experience in governance frameworks, cross‑functional leadership, and managing multiple interdependent projects, along with strong strategic thinking, communication, and problem‑solving skills to deliver meaningful outcomes. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards. Responsibilities The essential duties and responsibilities (including but not limited to): Translate enterprise objectives into program outcomes, KPIs, and benefits profiles; maintain a benefits realization plan and track progress to goals. Ensuring program work remains aligned to approved priorities and is sequenced against capacity, dependencies, and readiness. Manage program scope, schedule, budget, and resource needs across constituent projects; establish the coordinated plan and integrated milestone map. Monitor performance against goals, dependencies, milestones, and budgets; publish dashboards and status at the cadence defined by governance. Drive recovery planning when performance gaps arise; document lessons learned and integrate improvements. Prepare materials for governance boards/steering committees, surface trade-offs, risks, and funding decisions with clear criteria and impacts. Apply agreed prioritization methods to sequence work (e.g., RICE++, WSJF) and maintain transparency on what is approved vs. deferred. Identify cross-workstream and cross-project dependencies and constraints early; run an active risk register and escalation path; coordinate mitigations across IT, clinical/ operational, and product stakeholders. Partners with change management lead to assess adoption readiness and refining approaches. Maintain strong stakeholder relationships and satisfaction; facilitate cross-functional collaboration forums. Forecast resource needs, confirm contracting strategies, and ensure the right skill mix is mobilized; monitor team performance and adjust as needed. Partner with operations and product teams to align enterprise architecture, data, security, and integration considerations. Apply PMO standards, tools, and templates; measure adherence and coach delivery teams; establish quality reviews of deliverables. Share successes, challenges, and lessons learned to strengthen program and team effectiveness Provides direction to and oversight of program staff and collaborative individuals; may be responsible for managing a team. Other duties as assigned. Qualifications The ideal candidate will have the following background and experience: Bachelor’s degree in project management, Business Management, or a related field, master’s degree preferred. Or Associate’s degree + four (4) years of related work experience Or High School diploma or equivalent and eight (8) years of related work experience 7–10+ years managing complex, cross-functional programs; demonstrated outcomes in benefits realization and governance facilitation. Professional certifications (e.g., PMP, PgMP, SAFe/SPC, LEAN Six Sigma, etc.) strongly preferred. Experience working across clinical/operational, IT, and product domains and navigating executive steering, governance boards, and workstream leadership. Experience working in healthcare. Proven ability to manage dependencies and risks; excellence in stakeholder communications and executive storytelling. Proficiency with program tooling (Smartsheet, Microsoft office, etc.) and data-informed decision support. Ability to work independently in a remote environment and manage multiple priorities. Detail oriented and proactive. Comfortable working in a fast-paced, dynamic environment. Professional demeanor with a collaborative mindset. Core Competencies Strategic thinking & sequencing: connect initiatives to enterprise goals; build feasible road maps with clear trade-offs. Governance Facilitation: Enable transparent, criteria-driven decisions Delivery Discipline: Drive plan/execute/track/recover cycles with rigor; maintain standards and quality reviews. Stakeholder & Change Leadership: Engage cross-functional leaders, clinical champions, and product groups; advance adoption and outcomes.