Is the Director, Employee Communications position at TTEC fully remote?

Yes, this Director, Employee Communications position at TTEC is a remote position. The role is available for candidates in Canada.

Is this a full-time or part-time Director, Employee Communications role?

This is a full-time Director, Employee Communications position at TTEC.

What benefits does TTEC offer for this position?

TTEC offers the following benefits: Paid Time Off, Wellness Programs, Performance Bonus.

How do I apply for the Director, Employee Communications position at TTEC?

You can apply for this Director, Employee Communications position by clicking the "Apply Now" button on this page, which will take you to TTEC's application portal.

Director, Employee Communications at TTEC

Canada

Your potential has a place here with TTEC’s award-winning employment experience. As a Director, Employee Communications working remote in Canada, you’ll be a part of bringing humanity to business. You’ll set the enterprise communication strategy that connects business priorities, transformation, culture, and employee experience into a clear global narrative. This role requires flexibility to support global meetings and business priorities across time zones as needed. #experienceTTECWhat You’ll be DoingYou’ll lead TTEC’s employee communications function, defining the strategy, narrative, governance, and measurement approach that help employees understand the company’s direction and their role in its success. You’ll advise executive leaders, People & Culture, and business teams on communication priorities across regions, channels, and key business moments.As a senior communication leader, you’ll anticipate communication risks, guide transformation messaging, and equip leaders to communicate with consistency and confidence. You’ll develop a high-performing team, strengthen editorial and channel practices, and ensure employee communications support business outcomes.You’ll report to the Executive Director of Talent Attraction & Employee Experience. You’ll build a strategic, disciplined, and trusted communication function that delivers enterprise counsel, measurable plans, and employee-centered content.During a Typical Day, You’ll<ul><li>Set the enterprise employee communications strategy, narrative priorities, governance model, and operating rhythm for global programs, executive messages, transformation initiatives, and culture moments</li><li> Advise senior leaders on communication priorities, risks, timing, audiences, and message approach</li><li> Lead and develop a global employee communications team while aligning work across communications, channel, creative, production, and business partners</li><li> Shape executive messages, leader talking points, employee updates, presentations, campaign materials, and change communications</li><li> Define communication plans with clear objectives, audiences, channels, deliverables, owners, timing, approvals, and measurement</li><li>Strengthen governance, prioritization, editorial planning, and reporting so strategic work is planned, resourced, and delivered consistently</li><li>Use employee insights, communication metrics, and business feedback to evaluate effectiveness, guide recommendations, and support leadership decisions</li></ul>What You Bring to the Role<ul><li> Bachelor’s degree in communications, marketing, public relations, journalism, organizational communication, or equivalent experience</li><li>Significant experience leading employee communications, executive communications, internal campaigns, or change communications in a complex organization</li><li>Proven ability to lead teams, set priorities, coach communicators, and build practices that support consistent delivery</li><li> Executive-level writing, editing, and messaging skills with the ability to make complex topics clear, relevant, and actionable</li><li>Ability to advise senior leaders, lead through influence, and build trusted partnerships across functions, regions, and levels</li><li>Strong operational discipline, including the ability to manage competing priorities, approvals, timelines, risks, and deliverables</li><li>Experience using communication metrics, employee feedback, and business context to guide strategy and strengthen outcomes</li></ul>What You Can Expect<ul><li>Support for your career and professional development</li><li>An inclusive, community-minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Paid time off, wellness, healthcare, and other benefits based on your location</li><li>A competitive compensation package and performance bonus opportunities, where applicable Flexibility to support global meetings and business priorities across time zones as needed</li></ul>About TTECTTEC is a global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands. We are committed to creating a diverse and inclusive workplace where every employee feels valued, respected, and empowered to contribute to our shared success.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Apply Now

Remote Opportunity

Director, Employee Communications

Join TTEC as a staff professional working remotely from Canada. Explore the role, benefits, and apply in one place.

Director, Employee Communications

TTEC

Full Time

5 days ago

Your potential has a place here with TTEC’s award-winning employment experience. As a Director, Employee Communications working remote in Canada, you’ll be a part of bringing humanity to business.

Canada

Engineering

Staff

Employee Communications

Executive Communications

Change Management

+5 more

Job Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Director, Employee Communications working remote in Canada, you’ll be a part of bringing humanity to business. You’ll set the enterprise communication strategy that connects business priorities, transformation, culture, and employee experience into a clear global narrative. This role requires flexibility to support global meetings and business priorities across time zones as needed. #experienceTTEC

What You’ll be Doing

You’ll lead TTEC’s employee communications function, defining the strategy, narrative, governance, and measurement approach that help employees understand the company’s direction and their role in its success. You’ll advise executive leaders, People & Culture, and business teams on communication priorities across regions, channels, and key business moments.

As a senior communication leader, you’ll anticipate communication risks, guide transformation messaging, and equip leaders to communicate with consistency and confidence. You’ll develop a high-performing team, strengthen editorial and channel practices, and ensure employee communications support business outcomes.

You’ll report to the Executive Director of Talent Attraction & Employee Experience. You’ll build a strategic, disciplined, and trusted communication function that delivers enterprise counsel, measurable plans, and employee-centered content.

During a Typical Day, You’ll

Set the enterprise employee communications strategy, narrative priorities, governance model, and operating rhythm for global programs, executive messages, transformation initiatives, and culture moments
Advise senior leaders on communication priorities, risks, timing, audiences, and message approach
Lead and develop a global employee communications team while aligning work across communications, channel, creative, production, and business partners
Shape executive messages, leader talking points, employee updates, presentations, campaign materials, and change communications
Define communication plans with clear objectives, audiences, channels, deliverables, owners, timing, approvals, and measurement
Strengthen governance, prioritization, editorial planning, and reporting so strategic work is planned, resourced, and delivered consistently
Use employee insights, communication metrics, and business feedback to evaluate effectiveness, guide recommendations, and support leadership decisions

What You Bring to the Role

Bachelor’s degree in communications, marketing, public relations, journalism, organizational communication, or equivalent experience
Significant experience leading employee communications, executive communications, internal campaigns, or change communications in a complex organization
Proven ability to lead teams, set priorities, coach communicators, and build practices that support consistent delivery
Executive-level writing, editing, and messaging skills with the ability to make complex topics clear, relevant, and actionable
Ability to advise senior leaders, lead through influence, and build trusted partnerships across functions, regions, and levels
Strong operational discipline, including the ability to manage competing priorities, approvals, timelines, risks, and deliverables
Experience using communication metrics, employee feedback, and business context to guide strategy and strengthen outcomes

What You Can Expect

Support for your career and professional development
An inclusive, community-minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Paid time off, wellness, healthcare, and other benefits based on your location
A competitive compensation package and performance bonus opportunities, where applicable
Flexibility to support global meetings and business priorities across time zones as needed

About TTEC

TTEC is a global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands. We are committed to creating a diverse and inclusive workplace where every employee feels valued, respected, and empowered to contribute to our shared success.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Benefits

Paid Time Off
Wellness Programs
Performance Bonus

Skills

Employee Communications

Executive Communications

Change Management

Strategic Planning

Leadership

Editorial planning

Governance

Internal campaigns

Ready to Apply?

Join TTEC today

Posted 5 days ago

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