Is the Information Technology Project Manager position at TTEC fully remote?

Yes, this Information Technology Project Manager position at TTEC is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Information Technology Project Manager role?

This is a full-time Information Technology Project Manager position at TTEC.

What benefits does TTEC offer for this position?

TTEC offers the following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Tuition Reimbursement, Employee Assistance Program.

How do I apply for the Information Technology Project Manager position at TTEC?

You can apply for this Information Technology Project Manager position by clicking the "Apply Now" button on this page, which will take you to TTEC's application portal.

Information Technology Project Manager at TTEC

United States

IT Project ManagerAt Percepta, we bring first-class service across each market we support. As a Remote IT Project Manager, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You’ll Be Doing   This position requires very minimal supervision from senior management staff and is expected to be performed completely independently using an elevated level of decision making on a regular basis. The IT Project Manager follows the established technology management methodology and standards. The IT Project Manager facilitates initiatives related to service excellence, automation, process improvement, software implementations, software development, data networks, telephony, CRM, and other client-based technology.  The IT Project Manager is responsible for planning, executing, and evaluating the information technology elements for moderate and complex initiatives from initiation to closure. Responsible for ensuring technical projects are delivered on time, within scope and high-quality standards. Use excellent team facilitation and coordination skills to foster a team spirit.During a Typical Day, You’ll·        Provide technical leadership throughout the entire project lifecycle, including, but not limited to pre-sales requirements analysis, solution design and development, testing, deployment, and post-go live support.·<span style="font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">        Manage IT deliverables for internal IT initiatives and call center program launches from initiation to delivery, ensuring projects are delivered on time with high quality standards.·<span style="font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">        Identify project risks, access their potential impact, and develop strategies to mitigate proactively throughout the project lifecycle.·<span style="font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">        Assist with the development and management of processes and procedures to support product development, process automation, IT auditing activities, and portfolio management. ·<span style="font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">        Continuously evaluating project management processes and methodologies, identifying areas for improvement, and implementing best practices to enhance project efficiency and effectiveness. ·<span style="font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">        Assist with implementing and enforcing quality assurance processes, ensuring that project deliverables meet the highest standards of quality, reliability, and performance. ·<span style="font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">        Coordinate with third party vendors, internal departments, and clients to manage technology project plans, and metrics reporting as required.·<span style="font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">        Prepare and present project status reports, progress updates, to stakeholders, senior management, and clients. Maintain accurate project documentation, including project plans, and other required project documentation as required. ·<span style="font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">        Regularly communicate technology status and issues including conflicts and/or critical operating barriers with recommendations to both technical and business stakeholders.·<span style="font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">        Coordinate and assist with creating test strategy, test plans and test cases as necessary for internal IT projects and client launches.·<span style="font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">        Ensure change requests, customer acceptance/approval and all relevant documentation are maintained throughout the project lifecycle.·<span style="font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-bidi-font-family:Symbol;mso-bidi-font-size:10.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;">        Assist Global Service Desk with facilitating incident management and issue resolution as required.·<span style="font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">        Conduct post technology reviews to identify opportunities for improvement. Provide feedback to internal departments, clients, and senior management.·<span style="font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">        Coordinate with GPMO Project Managers on enterprise projects by providing technical leadership and managing technical deliverables.<ul><li style="font-family:Arial;">Assures adherence to company standards and policies. </li><li class="MsoNormal" style="mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">May be required to support non-IT and other strategic initiatives.</li></ul> What You Bring to the Role <ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="margin-bottom:0in;margin-top:0in;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Bachelor’s or Master’s degree in Computer science, Information System, Business Administration, or a related field.</li><li class="MsoNormal" style="margin-bottom:0in;margin-top:0in;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Project management certification (PMP, Agile, Scrum), preferred.</li><li class="MsoNormal" style="margin-bottom:0in;margin-top:0in;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">ITIL Certified, preferred.</li><li class="MsoNormal" style="margin-bottom:0in;margin-top:0in;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">5 to 8 years of experience managing enterprise-wide software development, infrastructure, and/or call center implementations.</li><li class="MsoNormal" style="margin-bottom:0in;margin-top:0in;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">3 to 5 years of experience with call center operations and associated technologies is a plus.</li><li class="MsoNormal" style="margin-bottom:0in;margin-top:0in;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Work in a collaborative team environment</li><li class="MsoNormal" style="margin-bottom:0in;margin-top:0in;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Demonstrated decision making and leadership skills managing global teams.</li><li class="MsoNormal" style="margin-bottom:0in;margin-top:0in;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Strong understanding of software development life cycle (SDLC) methodologies.</li><li class="MsoNormal" style="margin-bottom:0in;margin-top:0in;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Managing virtual global team members supporting a 24x7 environment.</li><li class="MsoNormal" style="margin-bottom:0in;margin-top:0in;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Efficient time management skills.</li><li class="MsoNormal" style="margin-bottom:0in;margin-top:0in;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Exceptional communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders.</li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Flexible schedule to manage global and regional technology initiatives as required.</li><li class="MsoNormal" style="mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Comfortable with changing requirements, managing technology projects running in parallel, and aggressive schedules; must be flexible, excellent at multitasking, and able to rapidly adapt and respond to changes in the technical and business environments.</li><li class="MsoNormal" style="mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Solid problem-solving and decision-making abilities, with a keen attention to detail.</li><li class="MsoNormal" style="mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Ability to elicit cooperation from senior management, clients, and other departments.</li><li class="MsoNormal" style="mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Excellent leadership and team management skills, with the ability to motivate and inspire cross-functional teams.</li><li class="MsoNormal" style="mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Ability to uphold confidential and sensitive information.</li><li class="MsoNormal" style="mso-layout-grid-align:none;mso-list:l0 level1 lfo1;punctuation-wrap:simple;text-autospace:none;vertical-align:baseline;">Proactively manage professional development and complete Individual Development Plan (IDP).</li></ul> What You Can Expect <ul><li>Base compensation + 10%25 Annual Incentive Plan</li><li>Health/Dental/Vision/Life Insurance</li><li>Flexible Spending Account (FSA) and Health Savings Account (HSA)</li><li>401(k) </li><li>Vacation/Sick Time and Paid Holidays</li><li>Tuition Reimbursement</li><li>Employee Assistance Program</li><li>Employee Discount Program</li><li>Training and Development Programs (Percepta College)</li><li>Employee Rewards Program (Perci Perks)</li></ul>  A Little More About This Role ·        Must be available for occasional travel.·        Occasionally work weekends and outside of core working hours (Monday through Friday 8am to 5pm) to support project deployments or other global initiatives as required. Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:<ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo1;mso-themecolor:text1;tab-stops:list .5in;">Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.</li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo1;mso-themecolor:text1;tab-stops:list .5in;">Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.</li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo1;mso-themecolor:text1;tab-stops:list .5in;">Leave it better – We take ownership and leave every process, person, and place better than we found it.</li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo1;mso-themecolor:text1;tab-stops:list .5in;">Win together – We succeed as one—celebrating, supporting, and showing up for each other.</li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo1;mso-themecolor:text1;tab-stops:list .5in;">Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.</li></ul>Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.#LI-Remote

Apply Now

Remote Opportunity

Information Technology Project Manager

Join TTEC as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Information Technology Project Manager

TTEC

Full Time

4 weeks ago

IT Project Manager At Percepta, we bring first-class service across each market we support . As a Remote IT Project Manager , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You’ll Be Doing This…

United States

Engineering

Senior

Project Management

IT Project Management

Software Development Life Cycle

+5 more

Job Description

IT Project Manager

At Percepta, we bring first-class service across each market we support. As a Remote IT Project Manager, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You’ll Be Doing

This position requires very minimal supervision from senior management staff and is expected to be performed completely independently using an elevated level of decision making on a regular basis. The IT Project Manager follows the established technology management methodology and standards. The IT Project Manager facilitates initiatives related to service excellence, automation, process improvement, software implementations, software development, data networks, telephony, CRM, and other client-based technology. The IT Project Manager is responsible for planning, executing, and evaluating the information technology elements for moderate and complex initiatives from initiation to closure. Responsible for ensuring technical projects are delivered on time, within scope and high-quality standards. Use excellent team facilitation and coordination skills to foster a team spirit.

During a Typical Day, You’ll

· Provide technical leadership throughout the entire project lifecycle, including, but not limited to pre-sales requirements analysis, solution design and development, testing, deployment, and post-go live support.

· Manage IT deliverables for internal IT initiatives and call center program launches from initiation to delivery, ensuring projects are delivered on time with high quality standards.

· Identify project risks, access their potential impact, and develop strategies to mitigate proactively throughout the project lifecycle.

· Assist with the development and management of processes and procedures to support product development, process automation, IT auditing activities, and portfolio management.

· Continuously evaluating project management processes and methodologies, identifying areas for improvement, and implementing best practices to enhance project efficiency and effectiveness.

· Assist with implementing and enforcing quality assurance processes, ensuring that project deliverables meet the highest standards of quality, reliability, and performance.

· Coordinate with third party vendors, internal departments, and clients to manage technology project plans, and metrics reporting as required.

· Prepare and present project status reports, progress updates, to stakeholders, senior management, and clients. Maintain accurate project documentation, including project plans, and other required project documentation as required.

· Regularly communicate technology status and issues including conflicts and/or critical operating barriers with recommendations to both technical and business stakeholders.

· Coordinate and assist with creating test strategy, test plans and test cases as necessary for internal IT projects and client launches.

· Ensure change requests, customer acceptance/approval and all relevant documentation are maintained throughout the project lifecycle.

· Assist Global Service Desk with facilitating incident management and issue resolution as required.

· Conduct post technology reviews to identify opportunities for improvement. Provide feedback to internal departments, clients, and senior management.

· Coordinate with GPMO Project Managers on enterprise projects by providing technical leadership and managing technical deliverables.

Assures adherence to company standards and policies.
May be required to support non-IT and other strategic initiatives.

What You Bring to the Role

Bachelor’s or Master’s degree in Computer science, Information System, Business Administration, or a related field.
Project management certification (PMP, Agile, Scrum), preferred.
ITIL Certified, preferred.
5 to 8 years of experience managing enterprise-wide software development, infrastructure, and/or call center implementations.
3 to 5 years of experience with call center operations and associated technologies is a plus.
Work in a collaborative team environment
Demonstrated decision making and leadership skills managing global teams.
Strong understanding of software development life cycle (SDLC) methodologies.
Managing virtual global team members supporting a 24x7 environment.
Efficient time management skills.
Exceptional communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders.

Flexible schedule to manage global and regional technology initiatives as required.
Comfortable with changing requirements, managing technology projects running in parallel, and aggressive schedules; must be flexible, excellent at multitasking, and able to rapidly adapt and respond to changes in the technical and business environments.
Solid problem-solving and decision-making abilities, with a keen attention to detail.
Ability to elicit cooperation from senior management, clients, and other departments.
Excellent leadership and team management skills, with the ability to motivate and inspire cross-functional teams.
Ability to uphold confidential and sensitive information.
Proactively manage professional development and complete Individual Development Plan (IDP).

What You Can Expect

Base compensation + 10%25 Annual Incentive Plan
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k)
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

A Little More About This Role

· Must be available for occasional travel.

· Occasionally work weekends and outside of core working hours (Monday through Friday 8am to 5pm) to support project deployments or other global initiatives as required.

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

#LI-Remote

Requirements

assures adherence to company standards and policies. 
bachelor’s or master’s degree in computer science, information system, business administration, or a related field.
project management certification (pmp, agile, scrum), preferred.
itil certified, preferred.
5 to 8 years of experience managing enterprise-wide software development, infrastructure, and/or call center implementations.
3 to 5 years of experience with call center operations and associated technologies is a plus.
work in a collaborative team environment
demonstrated decision making and leadership skills managing global teams.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Tuition Reimbursement
Employee Assistance Program

Skills

Project Management

IT Project Management

Software Development Life Cycle

Technical Leadership

Risk Management

Process Improvement

Automation

Stakeholder Management

Ready to Apply?

Join TTEC today

Posted 4 weeks ago

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