IT & Systems Manager (Work From Home / Midshift) at Twoconnect

Worldwide

We are seeking an IT & Systems Manager to oversee core business systems, technology vendors, system integrations, and digital platforms. Reporting to the CEO, this role is responsible for ensuring technology systems remain secure, reliable, and scalable while leading improvement initiatives, managing IT projects, optimizing operational efficiency, and supporting the business’s long-term growth and digital strategy. Oversee core business systems, ensuring they remain secure, stable, efficient, and aligned with business objectives. Manage relationships with external IT suppliers, software vendors, and technology partners to ensure service quality and performance. Lead and coordinate IT projects, system upgrades, and technology initiatives to support operational and strategic goals. Monitor system integrations, data flows, and platform connectivity to ensure accurate, secure, and efficient information exchange. Identify opportunities to improve system performance, reduce costs, streamline processes, and enhance digital capabilities. Oversee website systems, digital platforms, and customer-facing technology, including online quote and purchase journeys. Provide technology leadership through reporting, troubleshooting, governance, vendor management, and continuous improvement initiatives. Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, with 5+ years of experience in IT systems management or technology leadership roles. Strong understanding of systems architecture, integrations, data flows, infrastructure, and business-critical technology platforms. Proven experience managing IT vendors, software providers, service levels, and technology partner relationships. Demonstrated success in delivering technology projects and driving system, process, and operational improvements. Solid knowledge of IT security, compliance, regulatory requirements, and risk management within business environments. Strong analytical, problem-solving, and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences. Commercially focused, highly organised, and capable of balancing strategic planning with hands-on troubleshooting and continuous improvement initiatives.