L1 Technical Support Representative - Work from Home | Shifting Schedule at Twoconnect

Worldwide

<ul><li>Provide technical support to customers regarding EV charging stations via phone, email, and live chat. </li><li>Diagnose and troubleshoot hardware and software issues related to EV chargers and their networks. </li><li>Guide customers through installation, setup, and maintenance procedures. </li><li>Escalate complex issues to the engineering or field service team as required. </li><li>Monitor and analyse system performance, identifying potential issues proactively. </li><li>Ensure timely documentation of customer interactions, troubleshooting steps, and solutions in the ticketing system.</li><li>Assist in firmware updates, system integrations, and remote diagnostics. </li><li>Provide technical training to customers and internal teams on best practices. </li><li>Stay up to date with industry trends, emerging technologies, and product updates. </li><li>Collaborate with the sales team to identify customer needs and provide pre-sales technical assistance. </li><li>Ensure compliance with industry standards and safety regulations. </li><li>Other role specific duties that may arise. </li></ul> <ul><li>Bachelor's degree in Engineering, IT, or a related technical field preferred. </li><li>Prior experience in technical support, customer service, or a similar role. </li><li>Knowledge of electric vehicle charging infrastructure, power systems, or renewable energy is a plus. </li><li>Strong troubleshooting skills with hardware, software, and networking components. </li><li>Experience using CRM and ticketing systems (e.g., Zendesk, Freshdesk, or similar). </li><li>Excellent communication skills with the ability to explain technical concepts to non-technical users. </li><li>Ability to work independently and manage multiple customer inquiries effectively. </li><li>Proficiency in Microsoft Office Suite and Google Workspace. </li><li>Strong attention to detail and commitment to customer satisfaction.</li></ul> <p>Why Join Twoconnect?</p><p></p><p>We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: </p><ul><li>Work from home</li><li>Shifting schedule</li><li>HMO with 2 free dependents and medical reimbursements</li><li>Government-mandated benefits</li><li>Opportunities to work with leading companies in Australia and beyond</li><li>Training programmes for career development</li><li>Engaging company outings, team activities and wellness sessions</li><li>Supportive, inclusive culture</li><li>Dedicated managers focused on your growth and success</li></ul><p></p><p>Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.</p><p></p><p>We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. </p><p></p><p>Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.</p><p></p><p>Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.</p>