Sales Support Representative (Outbound Appointment Setting) - Work from Home at Twoconnect

Worldwide

<p>The Sales Support Representative (Outbound Calling) is responsible for converting a high volume of warm leads into booked and attended chiropractic appointments through proactive outbound calling and structured follow-up. This role is highly sales-focused and suits a driven, target-oriented professional who can confidently qualify leads, handle objections, communicate service value, and maintain a high-energy customer experience while working in a fast-paced, KPI-driven environment.</p><p> </p><ul><li>Proactively manage and convert a high volume of warm leads through outbound calling, with a strong focus on securing booked appointments.</li><li>Respond to inbound enquiries across phone, email, social, and online channels while prioritising outbound follow-up to maximise conversion.</li><li>Qualify leads by identifying needs, addressing objections, and guiding prospects toward booking.</li><li>Apply consultative selling techniques to communicate the value and benefits of chiropractic services.</li><li>Consistently meet and exceed KPIs relating to call volume, bookings, and conversion outcomes.</li><li>Maintain structured and persistent follow-up across all active leads.</li><li>Accurately record lead interactions, outcomes, and next steps within the CRM system.</li><li>Track performance against key metrics including contact rate, booking rate, and attendance outcomes.</li><li>Schedule initial consultations and follow-up appointments, ensuring strong attendance through confirmations and reminders.</li><li>Coordinate with chiropractors and clinic staff to support appointment availability and utilisation.</li><li>Provide clear guidance on pricing, packages, and payment options to support conversion.</li><li>Process payments where required.</li><li>Deliver a professional, empathetic, and high-energy customer experience throughout the patient journey.</li><li>Support additional administrative and operational tasks as required.</li><li>Other position-level duties as they arise.</li></ul> <ul><li>Proven experience in high-volume outbound sales, call centre, appointment setting, or a similar conversion-focused role.</li><li>Demonstrated success in achieving or exceeding sales, booking, or conversion targets.</li><li>Strong objection handling, closing, and consultative selling skills.</li><li>Experience working in healthcare, allied health, wellness, or patient services environments is highly preferred.</li><li>Experience supporting the US market is highly preferred.</li><li>Exceptional verbal and written English communication skills.</li><li>Strong organisational and time management skills with the ability to manage a large volume of leads effectively.</li><li>Experience using CRM systems for lead management, follow-up tracking, and activity recording.</li><li>Resilient, proactive, and comfortable working in a KPI-driven environment.</li><li>High attention to detail and accuracy in managing patient and appointment information.</li><li>Professional, reliable, and able to work both independently and collaboratively within a team.</li><li>Comfortable working in a performance-based environment with incentive and bonus structures.</li></ul> <p>Why Join Twoconnect?</p><p></p><p>We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: </p><ul><li>Work from home</li><li>Mon - Fri: 10:00 PM – 7:00 AM PHT (adjustments will be made for daylight saving time)</li><li>HMO with 1 free dependent and medical reimbursements</li><li>Government-mandated benefits</li><li>Work from home allowances</li><li>Opportunities to work with leading companies in Australia and beyond</li><li>Training programmes for career development</li><li>Engaging company outings, team activities and wellness sessions</li><li>Supportive, inclusive culture</li><li>Dedicated managers focused on your growth and success</li></ul><p></p><p>Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.</p><p></p><p>We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. </p><p></p><p>Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.</p><p></p><p>Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.</p><p></p><p>🔗 Learn more about us through our official pages:</p><p></p><p>Website: https://twoconnect.com.au/</p><p>Careers: https://apply.workable.com/twoconnect-careers/ </p><p>LinkedIn: https://linkedin.com/company/twoconnectau </p><p>Facebook: https://www.facebook.com/2woconnect/ </p><p>Instagram: https://www.instagram.com/twoconnect_/ </p>