Wellness Coordinator at UnitedHealth Group
United States
$0.018k - $0.032k
<p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.<strong> </strong>Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.<strong> </strong>Join us to start <strong>Caring. Connecting. Growing together.</strong></span></p><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Wellness Coordinators</strong> function in a non-clinical capacity responsible for providing care coordination or administrative support to members with behavioral health and substance abuse needs.</span></p><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Wellness Coordinators</strong> will be a primary care navigator by locating and engage members, screening for and identifying gaps in care, addressing SDOH needs and developing individual care plans to overcome barriers to access to care.</span></p><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Wellness Coordinators</strong> will also provide administrative support to the Behavioral Health Case Management department through assigning referrals, providing chart summaries and verification of member demographics.</span></p><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Schedule</strong>: Monday through Friday a 40-hour work week between the hours of 8:00 am to 5:00 pm CST</span></p><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Location</strong>: Remote multi-state if you reside in one of these states Indiana, Missouri, Texas, Virginia, or Kansas </span></p><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Primary Responsibilities:</strong> </span></p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Wellness Coordinators work in an inbound and outbound member queue</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Documentation in multiple electronic documentation systems</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Coordinate information to clinical team partners</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Provide behavioral health benefit education</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Contact members to screen for and identity gaps in care</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Provide network referrals and appropriate community resources to help the member engage with mental health and substance use treatment</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Administrative support</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Performs other duties as assigned</span></li></ul><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:</strong></span></p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Medical Plan options along with participation in a Health Spending Account or a Health Saving account</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">401(k) Savings Plan, Employee Stock Purchase Plan</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Education Reimbursement</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Employee Discounts</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Employee Assistance Program</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Employee Referral Bonus Program</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)</span></li></ul><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. </span></p><br><br><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Required Qualifications:</strong> </span></p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l3 level1 lfo1;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Highschool diploma</span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo1;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">2+ years of managed care or call center experience</span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo1;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">1+ years of computer proficiency experience</span></li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">1+ years of Dual diagnosis experience with mental health and substance abuse</span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">1+ years of experience in Medical/Behavioral health setting providing service or care coordination (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)</span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">1+ years of experience handling sensitive issues with members and providers in a confidential manner</span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Ability to travel as required. Candidates who live near a UHG/Optum site must possess a current, valid, unrestricted driver's license and maintain state-required auto insurance</span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)</span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service</span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Ability to work a 40-hour work week from 8:00 am to 5:00 pm CST </span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Ability to be on camera during team meetings</span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Reside with in one of these states: Texas, Missouri, Kansas, Virginia, Indiana</span></li></ul><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Preferred Qualifications: </strong></span></p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l1 level1 lfo3;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Working knowledge of community-based resources and services</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Creative problem-solving skills with the ability to use community and network resources to meet members' needs</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Demonstrates initiative in achieving individual, team, and organizational goals and objectives</span></li></ul><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Soft Skills:</strong></span></p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo4;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo4;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Solid oral and written communication skills — specifically telephone skills</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo4;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo4;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience handling sensitive issues with members and providers in a confidential manner</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo4;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Excellent customer service skills</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo4;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Solid team player and team building skills</span></li></ul><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy</span></p><p class="MsoNormal"> </p><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.</span></p><p class="MsoNormal" style="text-align:center;"> </p><p class="MsoNormal" style="text-align:center;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.</i></span></p><p class="MsoNormal" style="text-align:center;"> </p><p class="MsoNormal" style="text-align:center;"> </p><p class="MsoNormal" style="text-align:center;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</i></span></p><p class="MsoNormal" style="text-align:center;"> </p><p class="MsoNormal" style="text-align:center;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.</i></span></p><p class="MsoNormal" style="text-align:center;"> </p><p class="MsoNormal" style="text-align:center;"> </p><p class="MsoNormal"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">#RPO, #GREEN</span></p>
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