Sr Manager Service Delivery-Revenue Cycle at UnityPoint Health

United States

Overview Location: Remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin We are seeking a strategic and collaborative Senior Manager of Service Delivery for Revenue Cycle Applications to lead the implementation, optimization, and support of key revenue cycle technologies across our health system. In this role, you will ensure that our revenue cycle applications deliver the value, performance, and reliability needed to support patient access, billing, claims, health informaiton management (HIM), transcription, referrals, and scanning/imaging workflows. You will partner closely with system and market leaders, Solutions Analysts, and Managed Service Providers to drive high‑quality service delivery, operational excellence, and continuous improvement. This position also provides direct leadership to the Solutions Architect team and works in alignment with Informatics, Training, Clinical Applications, Imaging, Interoperability, Project/Portfolio, and Technical teams. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Join our team of experts and make a difference with UnityPoint Health. Responsibilities Manage relationships with multiple managed service providers, ensuring adherence to SLAs, KPIs, contractual obligations, and service‑quality expectations Oversee day‑to‑day service delivery for the assigned domain, validating performance, resolving escalations, and ensuring issues are addressed or elevated promptly Monitor service levels, conduct performance reviews, and drive continuous improvement initiatives in partnership with IT Service Providers and internal teams Forecast outsourced service needs, assess quality and customer satisfaction, and ensure services meet stakeholder expectations across the full lifecycle Lead planning, implementation, support, and maintenance of domain applications, ensuring alignment with governance, security, compliance, and data‑privacy standards Identify opportunities to improve service delivery processes, tools, vendor performance, and cost efficiency while staying current with healthcare technology trends Collaborate with project management and governance groups to support high‑quality, on‑time implementations and maintain accurate resource and workplan data Provide leadership for Solutions Analysts and team members, including staffing, performance management, mentoring, development, and succession planning Foster a culture of innovation, teamwork, professionalism, and continuous improvement while promoting strong communication, change readiness, and employee engagement Manage departmental budgets, analyze variances, apply cost‑containment strategies, and ensure compliance, risk mitigation, and disaster‑recovery readiness across all services Qualifications Education: Bachelor’s degree in Business Administration, Information Systems, or related health care revenue cycle field is required Equivalenteducationandworkexperiencemaybeacceptedonlyifpreviousexperienceappliestospecificsystems Experience: A minimum of five (5) years: Service delivery, vendor management, or operations within a healthcare IT environment Professional experience in management of operations specifically in Healthcare or IT with a focus on software implementation and support Experience managing multiple third-party vendors in a complex IT environment Experience managing large teams in complex enterprise level implementation of vendor supplied software Experience working in a team oriented, collaborative and matrix environment Previous experience with revenue cycle applications including but not limited to: patient access, scheduling, hospital and professional billing, claims, health information management, dictation/transcription/scribe, referrals and scanning/imaging Experience working in an environment that utilizes EMR software solutions License/Certifications: Preferred: Epic Application certification Project Management Professional certification offered by the Project Management Institute (PMI)