Medicare Sales Support Representative- Remote at UPMC

United States

The Medicare Sales Support Representative provides administrative, operational, and customer support for the Medicare Sales team at UPMC Health Plan. This remote position is responsible for assisting sales representatives, brokers, and prospective members by handling inquiries, processing documentation, maintaining accurate records, and supporting day-to-day sales operations to ensure a positive customer experience and compliance with Medicare regulations. This is a Monday through Friday daylight position, however, occasional evening shifts may be required to support business needs. The Sales Rep will assist in managing membership growth and retention through the service area via telephonic contact with prospective members. Support the department's sales processes including answering incoming inquiries from prospective UPMC members and assisting with enrollments. Provide critical first impression to callers and help navigate them towards one of the ways to learn. Responsibilities: Conduct outbound calls in accordance with sales department initiatives. Provide exemplary customer service by being proactive and responsive to all prospective UPMC Health Plan customer requests. Ability to understand and effectively communicate information regarding Medicare and Special Needs Plan product line. Leverage multiple department applications and systems while speaking to prospective members. Remain current on all department policies, procedures, plan benefit designs, and marketing activities resulting in Telephonic contact. Answer incoming inquiries from prospective UPMC Health Plan customers to support department sales goals. Document inquiries in sales CRM system in accordance with department guidelines. High school graduate or equivalent required. College degree preferred. Proficiency in typing. Ability to make independent decisions required. Knowledge of Microsoft Office and Excel Spreadsheet program preferred. Basic analytical skills necessary to evaluate customer needs. Demonstrates good organizational skills Minimum of 6 months of customer service and/or call center experience. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran