Platform Engineer, Lead (ServiceNow) at UPMC
United States
<p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>New Position! UPMC is hiring a full-time Platform Engineer- Lead. This opportunity offers work life balance with an excellent total rewards package. The hiring manager is looking for a Platform Engineer who has ServiceNow development expertise, technical leadership, and agile software delivery skills. APPLY NOW!</strong></p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Work Location:</strong> Fully Remote</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Work Hours: </strong>Day Shift with Core Business hours. Eastern standard time.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Purpose:</strong></p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">The Platform Engineer - Lead provides technical leadership for the ServiceNow IT Service Management (ITSM) engineering team and is responsible for the design, development, support, and continuous improvement of the Incident, Major Incident, Change, Request, Problem, Knowledge, and related platform capabilities. This role leads a team of Platform Engineers while remaining actively engaged in solution design and development. The Platform Engineer - Lead works closely with Process Owners, Architects, Platform Engineering leadership, and business stakeholders to deliver scalable, secure, and maintainable solutions that align with enterprise architecture, operational objectives, and organizational standards. This individual is responsible for maintaining the technical health and architecture of the team's solutions while promoting engineering best practices, operational excellence, and continuous improvement.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Responsibilities:</strong></p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>· Lead ITSM Platform engineering team.</strong></p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>· Develop ServiceNow solutions.</strong></p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>· Lead Agile delivery.</strong></p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>· Manage releases and production support.</strong></p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>· Mentor platform engineers.</strong></p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Review incoming user stories and technical requirements to ensure they are complete, technically sound, and aligned with platform architecture and organizational standards.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Participate in Agile ceremonies including backlog refinement, sprint planning, estimation, daily standups, sprint reviews, and retrospectives while collaborating with Process Owners, and stakeholders throughout the software development lifecycle.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Coordinate and support User Acceptance Testing (UAT), defect resolution, and production-readiness activities.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Troubleshoot complex production issues, perform root cause analysis, and implement long-term corrective actions.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Participate in a rotating on-call support schedule to provide operational support for the ServiceNow platform and respond to production incidents as needed.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Develop and maintain technical documentation, solution designs, operational procedures, and support documentation.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Collaborate with Enterprise Architecture, Security, Infrastructure, Integration, and business teams to design and implement enterprise solutions.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Promote Agile DevOps principles and engineering best practices throughout the software development lifecycle.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Contribute to platform roadmaps, technical strategy, continuous improvement initiatives, and adoption of new platform capabilities while ensuring solutions remain reliable, secure, supportable, and aligned with organizational objective</p><br><br><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Typically, a four-year academic degree in computer programming, systems analysis, system development, or systems engineering, and/or at least seven years of practical experience in core IT functions in an engineering role.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Solid Experience with ServiceNow systems, modules, or similar platforms.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Solid Experience in scripting languages such as JavaScript, Python, or equivalent.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Solid Experience in understanding the DevSecOps model and its implementation.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Solid Experience understanding with Agile methodologies for software development.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Excellent written and verbal communication skills, with the ability to effectively interact at all levels of management.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Strong attention to detail, organizational skills, and commitment to high-quality work.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Ability to manage multiple tasks and work streams while providing clear progress updates to leadership.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Capability to draft and document comprehensive test plans for both technical and business audiences.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Adaptability, flexibility, and a willingness to quickly learn new technologies and concepts.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· A high level of customer service and collaboration in team environments.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Ability to independently architect an automation solution based on requirements.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Experience mentoring others Ability to view all initiatives and goals from both a macro and micro perspective.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Top 3 Skills Needed:</strong></p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· ServiceNow development expertise.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Technical leadership skills.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Agile software delivery skills.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Preferred:</strong></p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· ServiceNow engineering, development, consulting, technical lead experience supporting enterprise SaaS platforms.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Experience in healthcare or other large, complex enterprise organizations.</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">· Current or past UPMC employee or contractor</p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Licensure, Certifications, and Clearances: </strong>Act 34 </p><p style="-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:"Times New Roman";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>UPMC is an Equal Opportunity Employer/Disability/Veteran.</strong></p>
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