Is the Scheduling Specialist, Associate position at UPMC fully remote?

Yes, this Scheduling Specialist, Associate position at UPMC is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Scheduling Specialist, Associate role?

This is a full-time Scheduling Specialist, Associate position at UPMC.

What benefits does UPMC offer for this position?

UPMC offers the following benefits: Health Insurance.

How do I apply for the Scheduling Specialist, Associate position at UPMC?

You can apply for this Scheduling Specialist, Associate position by clicking the "Apply Now" button on this page, which will take you to UPMC's application portal.

Scheduling Specialist, Associate at UPMC

United States

<p style="margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;">Are you a dedicated professional interested in building a rewarding career?  Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training?  Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role!  This role is based out of the Quantum One Building in the South Side of Pittsburgh and is work from home after training. <p style="margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;">In this role, you will serve as the first line of contact for the patient.  The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling.   They provide details regarding their appointment, including directions, and required preparation.   They also review, verify, and enter the patients’ demographic and insurance information.  <p style="margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;">We also offer a monthly incentive program, which is based off performance and 3 months of employment.   <p style="margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;">If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today! <p style="margin: 0px 0px 11px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;">Responsibilities: <ul> <li> Answer multi-line telephone system while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and take messages, when appropriate, interacting with the staff and leadership of other departments when necessary. </li> <li> Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity. Enter or update information in the appropriate system(s) accurately, verify and revise existing information on patients that have not been interviewed within the past 30 days. </li> <li> Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries. </li> <li> Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtain, verify, and correct registration information of new and existing patients.  Mail new patient packets prior to scheduled appointment and handle medicine refill requests. </li> <li> Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient. </li> <li> Document all actions taken on a patient account. </li> <li> Identify and take action to address patient concerns by utilizing effective decision-making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician's office to meet the patient's needs. </li> </ul> <ul> <li> HS Diploma or equivalent </li> <li> 1-year general customer service experience </li> </ul> <p style="margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;">Licensure, Certifications, and Clearances: <ul> <li> Act 34 </li> </ul> <p style="margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;">UPMC is an Equal Opportunity Employer/Disability/Veteran

Apply Now

Remote Opportunity

Scheduling Specialist, Associate

Join UPMC as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Scheduling Specialist, Associate

UPMC

Full Time

2 months ago

United States

Engineering

Entry

Customer Service

Telephone Communication

Data entry

+5 more

Job Description

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of the Quantum One Building in the South Side of Pittsburgh and is work from home after training.

In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients’ demographic and insurance information.

We also offer a monthly incentive program, which is based off performance and 3 months of employment.

If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today!

Responsibilities:

Answer multi-line telephone system while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and take messages, when appropriate, interacting with the staff and leadership of other departments when necessary.
Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity. Enter or update information in the appropriate system(s) accurately, verify and revise existing information on patients that have not been interviewed within the past 30 days.
Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries.
Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtain, verify, and correct registration information of new and existing patients. Mail new patient packets prior to scheduled appointment and handle medicine refill requests.
Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient.
Document all actions taken on a patient account.
Identify and take action to address patient concerns by utilizing effective decision-making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician's office to meet the patient's needs.

HS Diploma or equivalent
1-year general customer service experience

Licensure, Certifications, and Clearances:

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Benefits

Health Insurance

Skills

Customer Service

Telephone Communication

Data entry

Insurance Verification

Patient Advocacy

Scheduling

Medical Terminology

documentation

Ready to Apply?

Join UPMC today

Posted 2 months ago

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