Technical Account Manager (LATAM) at Upwind Security
Argentina
<p class="editor-paragraph"><span style="white-space: pre-wrap;">Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.</span></p><p class="editor-paragraph"><span style="white-space: pre-wrap;">We're looking for a Technical Account Manager in LATAM to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.</span></p><p class="editor-paragraph"><span style="white-space: pre-wrap;">This is a fully remote role based in LATAM</span></p><p class="editor-paragraph"><b><strong class="editor-text-bold" style="white-space: pre-wrap;">Responsibilities </strong></b></p><ul class="editor-list-ul"><li value="1" class="editor-listitem"><span style="white-space: pre-wrap;">Act as a strategic partner to the sales team post-sale in LATAM, supporting account continuity while enabling sales to focus on new opportunities</span></li><li value="2" class="editor-listitem"><span style="white-space: pre-wrap;">Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities</span></li><li value="3" class="editor-listitem"><span style="white-space: pre-wrap;">Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience</span></li><li value="4" class="editor-listitem"><span style="white-space: pre-wrap;">Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions</span></li><li value="5" class="editor-listitem"><span style="white-space: pre-wrap;">Partner with sales during renewals and expansion to align technical planning with customer needs and drive value</span></li><li value="6" class="editor-listitem"><span style="white-space: pre-wrap;">Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform</span></li><li value="7" class="editor-listitem"><span style="white-space: pre-wrap;">Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)</span></li></ul> <br><h3>Requirements</h3> <ul class="editor-list-ul"><li value="1" class="editor-listitem"><span style="white-space: pre-wrap;">3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles</span></li><li value="2" class="editor-listitem"><b><strong class="editor-text-bold" style="white-space: pre-wrap;">Must-have:</strong></b><span style="white-space: pre-wrap;"> Fluency in Portuguese (professional / business proficiency) and professional-level English</span></li><li value="3" class="editor-listitem"><b><strong class="editor-text-bold" style="white-space: pre-wrap;">Strong advantage:</strong></b><span style="white-space: pre-wrap;"> Fluency or professional proficiency in Spanish</span></li><li value="4" class="editor-listitem"><span style="white-space: pre-wrap;">Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps</span></li><li value="5" class="editor-listitem"><span style="white-space: pre-wrap;">Excellent communication, problem-solving, and relationship-building skills</span></li><li value="6" class="editor-listitem"><span style="white-space: pre-wrap;">Experience leading technical projects, managing cloud deployments, and driving feature adoption</span></li><li value="7" class="editor-listitem"><span style="white-space: pre-wrap;">Strategic mindset with the ability to align technical solutions to business goals</span></li><li value="8" class="editor-listitem"><span style="white-space: pre-wrap;">Relevant certifications in cloud or security (preferred)</span></li></ul>
Apply Now
