Case Manager at U.S. Legal Support

United States

CASE MANAGER  Location: Remote (Must be able to work Pacific Standard Time hours) Schedule: Monday–Friday, PST business hours (flexibility required based on client and case needs) ---------------------------------------- POSITION OVERVIEW Come join one of the fastest-growing legal services companies in the United States! U.S. Legal Support is a privately held company with over 12,000 on-demand offices nationwide. As a leading provider of litigation services, we offer a full suite of solutions, including court reporting, record retrieval, interpreting & translation, trial services, and transcription to law firms, major corporations, and insurance companies across the country. The Case Manager plays a critical role in managing litigation-related matters, ensuring seamless coordination between clients, attorneys, and internal teams. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, client-focused environment. ---------------------------------------- KEY RESPONSIBILITIES Case & Resource Management * Manage resources to meet performance expectations while delivering a superior client experience * Assign appropriate internal and external resources based on case requirements * Proactively manage jobs in progress to ensure timely completion and delivery * Respond to urgent client and resource requests, including outside standard business hours Client & Internal Collaboration * Collaborate with leadership to provide regular updates and ensure alignment * Build and maintain strong working relationships with internal teams, vendors, court reporters, and other service partners * Partner with Sales to ensure overall client satisfaction and service delivery Case Planning & Execution * Review case materials, including notices of deposition, complaints, captions, and related documentation * Develop case-specific “standing orders” and communicate them to all relevant internal teams * Identify and coordinate special requests, including rough drafts, real-time services, transcripts, exhibits, and video * Create case memos and maintain accurate notes within internal systems * Establish communication workflows, including distribution lists when appropriate Operational Excellence * Consult with production teams on deliverables including transcripts, exhibits, and video * Apply best practices to ensure efficiency, consistency, and quality across all cases * Demonstrate company values in all internal and client interactions * Perform additional duties as assigned by leadership ---------------------------------------- QUALIFICATIONS * Strong interpersonal, verbal, and written communication skills * Excellent organizational skills with the ability to manage multiple priorities and deadlines * Ability to learn and navigate company systems and technology platforms * Proactive, responsive, and solution-oriented mindset * Strong attention to detail with the ability to make sound decisions under pressure * Ability to work independently while also collaborating effectively as part of a team * Comfortable working in a fast-paced, deadline-driven environment ---------------------------------------- CORE COMPETENCIES * Client-focused mindset with strong relationship-building skills * High level of accountability and ownership * Effective problem-solving and critical thinking abilities * Strong multitasking and prioritization skills * Adaptability and flexibility in a dynamic environment * Commitment to delivering quality and accuracy ---------------------------------------- BENEFITS We are committed to supporting our employees with a comprehensive and competitive benefits package, including: * Retirement Benefits * Medical, Dental, and Vision Coverage * Flexible Spending Accounts * Commuter Benefits * Life Insurance * Short- and Long-Term Disability * Paid Time Off, including 9 holidays * Paid Parental Leave At U.S. Legal Support, we foster a culture where employees are encouraged to bring their authentic selves to work. We offer flexible work options and a supportive, team-oriented environment focused on growth and success.