Is the Call Center/Clinic Staff Assistant I position at UT Southwestern Medical Center fully remote?

Yes, this Call Center/Clinic Staff Assistant I position at UT Southwestern Medical Center is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Call Center/Clinic Staff Assistant I role?

This is a full-time Call Center/Clinic Staff Assistant I position at UT Southwestern Medical Center.

What benefits does UT Southwestern Medical Center offer for this position?

UT Southwestern Medical Center offers the following benefits: Health Insurance, Dental Insurance, Vision Insurance, 401k Matching, Employee Assistance Program, Paid Time Off, Flexible Hours.

How do I apply for the Call Center/Clinic Staff Assistant I position at UT Southwestern Medical Center?

You can apply for this Call Center/Clinic Staff Assistant I position by clicking the "Apply Now" button on this page, which will take you to UT Southwestern Medical Center's application portal.

Call Center/Clinic Staff Assistant I at UT Southwestern Medical Center

United States

Call Center/Clinic Staff Assistant I - (250000A1)<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Description</h2> Why UT Southwestern? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees. With over 20,000 employees, we are committed to continuing our growth with the best professionals in the healthcare industry. We invite you to be a part of the UT Southwestern team where you’ll discover teamwork, professionalism, and consistent opportunities for growth. Job Summary Call Center/Clinic Staff Assistant I (CSA I) staff in this role will primarily support clinic-based call centers, which manage a high volume of patient phone calls. Key responsibilities include: appointment scheduling, coordination of services across multiple providers and specialties, insurance benefit verification, documenting patient telephone encounters, and responding to patient inquiries with a focus on excellent customer service.These positions may be onsite, hybrid, or fully remote, depending on the needs of the clinic and department. All new hires will complete initial training onsite prior to transitioning to their designated work arrangement. Job Duties <ul> <li>Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months: <ul> <li>Registration</li> <li>Scheduling</li> <li>Inbound call documentation</li> <li>Insurance Entry and Verification</li> <li>Referrals Management</li> <li>Cash Drawer, Payment Posting and Check-in/Check-out</li> </ul> </li> <li>Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows and policies and procedures.</li> <li>Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues, and the community.</li> <li>Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.</li> <li>Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.</li> <li>Maintain neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.</li> <li>Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.</li> <li>Duties performed may include one or more of the following core functions: (a) Directly interact with or care for patients; (b) Directly interact with or care for human-subjects research participants; (c) Regularly maintain, modify, release or similarly affect patient records (including patient financial records); or (d) Regularly maintain, modify, release or similarly affect human-subjects research records.</li> <li>Perform other duties as assigned.</li> </ul> Experience and Education <ul> <li>High school diploma or GED with prior customer service experience required and successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire.</li> <li>Degree in related field and/or related experience preferred but not required.</li> </ul> To learn more about the benefits UT Southwestern offers, visit <a href="https://www.utsouthwestern.edu/employees/hr-resources/">https://www.utsouthwestern.edu/employees/hr-resources/</a> This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. <h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Primary Location</h2>: Texas-Dallas-5323 Harry Hines Blvd<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Work Locations</h2>: 5323 Harry Hines Blvd 5323 Harry Hines Blvd Dallas 75390<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job</h2>: Clinical<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Organization</h2>: 701002 - Amb-CSA Hiring Pool<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Schedule</h2>: Full-time<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Shift</h2>: Day Job<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Employee Status</h2>: Regular<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Type</h2>: Standard<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Posting</h2>: Nov 12, 2025, 8:32:44 PM

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Remote Opportunity

Call Center/Clinic Staff Assistant I

Q: What are the main requirements for the Call Center/Clinic Staff Assistant I role?

Key requirements include: Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months, Registration, Scheduling, and more.

Join UT Southwestern Medical Center as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Call Center/Clinic Staff Assistant I

UT Southwestern Medical Center

Full Time

$60,000 - $90,000*

11 months ago

Call Center/Clinic Staff Assistant I - (250000A1)Description Why UT Southwestern? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion.

United States

Engineering

Entry

Frontend Engineering

Backend Engineering

Epic electronic medical record

Job Description

Call Center/Clinic Staff Assistant I - (250000A1)

Description

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees. With over 20,000 employees, we are committed to continuing our growth with the best professionals in the healthcare industry. We invite you to be a part of the UT Southwestern team where you’ll discover teamwork, professionalism, and consistent opportunities for growth.

Job Summary

Call Center/Clinic Staff Assistant I (CSA I) staff in this role will primarily support clinic-based call centers, which manage a high volume of patient phone calls. Key responsibilities include: appointment scheduling, coordination of services across multiple providers and specialties, insurance benefit verification, documenting patient telephone encounters, and responding to patient inquiries with a focus on excellent customer service.These positions may be onsite, hybrid, or fully remote, depending on the needs of the clinic and department. All new hires will complete initial training onsite prior to transitioning to their designated work arrangement.

Job Duties

Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months:
- Registration
- Scheduling
- Inbound call documentation
- Insurance Entry and Verification
- Referrals Management
- Cash Drawer, Payment Posting and Check-in/Check-out
Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows and policies and procedures.
Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues, and the community.
Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
Maintain neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
Duties performed may include one or more of the following core functions: (a) Directly interact with or care for patients; (b) Directly interact with or care for human-subjects research participants; (c) Regularly maintain, modify, release or similarly affect patient records (including patient financial records); or (d) Regularly maintain, modify, release or similarly affect human-subjects research records.
Perform other duties as assigned.

Experience and Education

High school diploma or GED with prior customer service experience required and successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire.
Degree in related field and/or related experience preferred but not required.

To learn more about the benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/

This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Primary Location

: Texas-Dallas-5323 Harry Hines Blvd

Work Locations

: 5323 Harry Hines Blvd 5323 Harry Hines Blvd Dallas 75390

Job

: Clinical

Organization

: 701002 - Amb-CSA Hiring Pool

Schedule

: Full-time

Shift

: Day Job

Employee Status

: Regular

Job Type

: Standard

Job Posting

: Nov 12, 2025, 8:32:44 PM

Requirements

Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months
Registration
Scheduling
Inbound call documentation
Insurance Entry and Verification
Referrals Management
Cash Drawer, Payment Posting and Check-in/Check-out

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401k Matching
Employee Assistance Program
Paid Time Off
Flexible Hours

Skills

Frontend Engineering

Backend Engineering

Epic electronic medical record

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 80%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join UT Southwestern Medical Center today

Salary Range (AI-Estimated)*

$60,000 - $90,000

80% confidence

Posted 11 months ago

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