Is the Support Manager position at Valsoft Corporation fully remote?

Yes, this Support Manager position at Valsoft Corporation is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Support Manager role?

This is a full-time Support Manager position at Valsoft Corporation.

How do I apply for the Support Manager position at Valsoft Corporation?

You can apply for this Support Manager position by clicking the "Apply Now" button on this page, which will take you to Valsoft Corporation's application portal.

Remote Opportunity

Support Manager

Q: What are the main requirements for the Support Manager role?

Key requirements include: Proven experience managing customer support or customer-facing teams within a technology or SaaS environment., Strong leadership skills with the ability to earn trust from experienced, change-resistant teams., Hands-on experience using Jira for ticket management, escalation handling, and operational tracking., and more.

Join Valsoft Corporation as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Support Manager

Valsoft Corporation

Full Time

$90,000 - $108,000*

4 months ago

About DemandBridge DemandBridge provides specialized software solutions that help marketing, print, and supply chain organizations streamline complex operational workflows.

United States

Customer Success

Senior

Team Leadership

Customer support management

Process Improvement

+5 more

Job Description

About DemandBridge DemandBridge provides specialized software solutions that help marketing, print, and supply chain organizations streamline complex operational workflows. Their platform supports businesses with tools designed to improve operational visibility, optimize workflows, and simplify day-to-day processes in industries where efficiency and reliability are critical. With an established customer base across North America, DemandBridge operates in an environment where product stability and customer support directly impact customer success. DemandBridge is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages and long-term value.

The Opportunity: Support Manager We're hiring an experienced Support Manager to lead a distributed customer support team within a complex and evolving SaaS environment. This role is ideal for a calm, process-oriented leader who can bring structure, accountability, and stability while earning the trust of a long-tenured team. You'll play a key role in improving support operations, reducing ticket response delays, and strengthening collaboration between Support and Engineering.

Location: Remote (Canada or USA) The salary range for this role is approximately $90,000 USD, plus a target 10% bonus. Final compensation will be determined based on experience, skills, and location. What You’ll Own Team Leadership & Support Operations Lead, coach, and support a distributed customer support team across North America and the Philippines. Establish clear triage, follow-up, and resolution processes to improve response times and ticket management. Serve as the primary escalation point for complex customer issues and support-related concerns. Process Improvement & Operational Excellence Identify operational bottlenecks and implement more effective support workflows and processes. Partner closely with R&D and Engineering teams to improve bug backlog management and escalation cadence. Build visibility into support operations through reporting, documentation, and process tracking. Strategic Collaboration & Transformation Contribute to improving the overall customer experience across multiple products and support channels. Support the rollout and adoption of AI-enabled support tools and workflows. Help rebuild team trust and long-term stability following several leadership transitions. Who You Are Proven experience managing customer support or customer-facing teams within a technology or SaaS environment. Strong leadership skills with the ability to earn trust from experienced, change-resistant teams. Hands-on experience using Jira for ticket management, escalation handling, and operational tracking. Comfortable handling client escalations and serving as a senior point of contact for unresolved issues. Organized, patient, and motivated by improving operational processes and team performance. Strongly Preferred Experience in B2B SaaS, enterprise software, or legacy software environments. Exposure to ERP, procurement, print, or marketing supply chain software industries. Experience with AI-enabled support tools or automation initiatives. Why DemandBridge? High-impact role with direct influence on customer experience and operational transformation. Collaborative environment working closely with Support, Engineering, and executive leadership. Opportunity to create long-term operational improvements within a growing organization. Join Us Join DemandBridge and help transform the customer support experience in a role where your leadership and operational impact will be felt from day one. We use AI-powered tools (including transcription and automated note-taking) as part of our interview process to support a consistent and thorough candidate experience. Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. #DemandBridge

Requirements

Proven experience managing customer support or customer-facing teams within a technology or SaaS environment.
Strong leadership skills with the ability to earn trust from experienced, change-resistant teams.
Hands-on experience using Jira for ticket management, escalation handling, and operational tracking.
Comfortable handling client escalations and serving as a senior point of contact for unresolved issues.
Organized, patient, and motivated by improving operational processes
Lead, coach, and support a distributed customer support team across North America and the Philippines.
Establish clear triage, follow-up, and resolution processes to improve response times and ticket management.
Serve as the primary escalation point for complex customer issues and support-related concerns.

Skills

Team Leadership

Customer support management

Process Improvement

Jira

Escalation Management

SaaS Operations

B2B SaaS

Operational Tracking

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 80%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

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Join Valsoft Corporation today

Salary Range (AI-Estimated)*

$90,000 - $108,000

80% confidence

Posted 4 months ago

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