Prompt Engineer II at Veteran Benefits Guide

United States

Description What is VBG: Veteran Benefits Guide has been proud to serve our nation’s service members for more than 10 years. Founded by a U.S. Marine Corps Veteran, VBG assists Veterans through the challenging VA claims process to efficiently secure their hard-earned benefits. Now operating with more than 250 team members nationwide, VBG has helped over 55,000 Veterans through the VA claims process. The company is dedicated to honoring service and supporting the Veteran community through ongoing advocacy, community partnerships, and meaningful opportunities within its workforce. Who we’re looking for: Veteran Benefits Guide is seeking an innovative and technically skilled Prompt Engineer II to design, develop, and optimize AI-powered solutions that improve business operations, employee productivity, and customer experiences. In this role, you will work closely with business stakeholders, product managers, and engineering teams to identify opportunities for AI adoption and build intelligent solutions using large language models, generative AI technologies, and emerging AI tools. This is a hands-on role that blends prompt engineering, AI workflow development, business analysis, experimentation, and technical implementation. What do we offer: We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:? Work from home: Flexibility to work from home based on business needs and policies. Work/life balance: We offer a Monday – Friday 8 a.m. to 5 p.m. schedule. Benefits: Choice of Medical, Vision, and Dental plans with company premium contributions, vacation and sick time, 8 paid holidays plus a floating holiday, 401k with company match after 90 days & other ancillary benefits. Growth and development: In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development. What You’ll Do AI Solution Design and Development Design, test, and optimize prompts for large language models and generative AI applications. Develop AI-powered workflows, assistants, agents, and automation solutions that support business goals. Translate business requirements into effective AI solutions and prompt frameworks. Improve AI output quality, accuracy, consistency, and reliability. Build and maintain reusable prompt libraries, templates, and documentation. Collaborate with engineering teams to integrate AI capabilities into existing applications and systems. AI Workflow and Agent Development Design, build, and maintain AI-powered agents and workflow automations that support business operations. Integrate AI solutions with internal systems, APIs, knowledge repositories, and business applications. Develop multi-step AI workflows that automate tasks, improve efficiency, and enhance user experiences. Evaluate and optimize agent performance, reliability, and business impact. Identify opportunities for AI-driven automation and process improvement. AI Optimization and Evaluation Conduct testing and experimentation to improve prompt performance and model outcomes. Develop evaluation frameworks, benchmarks, and success metrics for AI solutions. Analyze AI outputs and identify opportunities to improve effectiveness and reduce inaccuracies. Monitor AI performance and recommend enhancements based on business needs and user feedback. Stay current on emerging AI technologies, models, tools, and industry best practices. Business Collaboration and Innovation Partner with stakeholders to identify AI-driven process improvements. Facilitate discovery sessions to understand business needs and operational challenges. Provide recommendations on AI use cases, automation opportunities, and implementation strategies. Assist with AI governance, risk management, and responsible AI practices. Support change management, user adoption, and AI training initiatives. Documentation and Knowledge Management Create and maintain prompt documentation, testing results, implementation guides, and best practices. Document AI workflows, business requirements, and solution designs. Share knowledge and educate team members on AI capabilities and emerging trends. Support the development of standards and processes for AI usage across the organization. What We’re Looking For 3–5 years of hands-on experience in AI, generative AI, prompt engineering, AI solution development, or a related role. Demonstrated experience creating, testing, and optimizing prompts for large language models. Experience designing and optimizing AI-powered workflows, agents, and multi-step automations. Experience developing agent-based solutions for reasoning, task execution, data retrieval, and workflow automation. Hands-on experience with AI platforms such as OpenAI, Anthropic, Google Gemini, Meta Llama, Amazon Bedrock, or similar technologies. Experience evaluating AI performance, refining outputs, and improving prompt effectiveness. Strong understanding of prompt engineering techniques, model behavior, context management, and output optimization. Experience with retrieval-augmented generation, embeddings, vector databases, and AI evaluation methodologies. Familiarity with APIs, JSON, integrations, and AI development platforms. Experience orchestrating LLMs with external tools, APIs, knowledge bases, and business systems. Familiarity with agent frameworks and orchestration tools such as LangChain, LangGraph, CrewAI, OpenAI Assistants, Microsoft Copilot Studio, Amazon Bedrock, or similar technologies. Understanding of AI governance, prompt security, model limitations, and responsible AI practices. Strong analytical, problem-solving, and critical-thinking skills. Strong written and verbal communication skills. Ability to translate business needs into practical AI solutions. Experience with AWS AI services, OpenAI APIs, Anthropic APIs, or similar platforms preferred. Experience in healthcare, benefits administration, or regulated industries is a plus. Education Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field preferred. Equivalent work experience will also be considered. Demonstrated experience building or implementing AI-powered solutions in a business environment. Supervisory Responsibilities No direct supervisory responsibilities. Opportunity to collaborate closely with cross-functional teams and provide guidance on AI best practices. Why VBG: VBG finds meaning in their day-to-day work because every process, every project, and every decision connects back to real Veterans’ lives. VBG fosters a culture that values service, integrity, and continuous improvement. When you work at VBG, you’re not just advancing your career—you’re honoring service, empowering Veterans, and helping to build a better system for those who gave so much. EEO: Veteran Benefits Guide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.