Acct. Manager, Global Partnerships at Virtuoso, Ltd.
Germany
<div><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;' data-pasted="true"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,300 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $28-$32 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.</span></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>The <strong>Account Manager</strong> is responsible for managing relationships with key preferred Partners in the 4 Verticals (H&R, Cruise, D&E and Alliances). Responsibilities include the achievement of annual company and department sales targets for their assigned portfolio of accounts, growing and deepening relationships and increasing Preferred Partner visibility within the Virtuoso Network. </span></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><strong><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Essential duties and responsibilities include the following.</span></strong><span style='font-size:13px;font-family:"Tahoma",sans-serif;'> Other duties may be assigned.</span></p><div style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><ol style="margin-bottom:0in;list-style-type: decimal;"><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-family:"Tahoma",sans-serif;font-size:13px;'>Achieve Key Performance Indicators (KPIs) including (but not limited to): Revenue Performance goals in marketing sales and event attendance sales. </span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-family:"Tahoma",sans-serif;font-size:13px;'>Create and maintain robust Partner Briefs for each global and regional account in conjunction with Global Partner Briefs. These will be housed on the CRM platform. These partner briefs will contain strategic S.M.A.R.T objectives in tandem with the Global Strategy. </span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-family:"Tahoma",sans-serif;font-size:13px;'>Enter Sales Activities in CRM for global visibility (notes, emails, meetings, calls, tasks). </span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-family:"Tahoma",sans-serif;font-size:13px;'>Implement, with partners, action plans for growth and engagement with Virtuoso to measure and achieve KPI’s. </span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-family:"Tahoma",sans-serif;font-size:13px;'>Work within the assigned budget to achieve strategic objectives. </span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-family:"Tahoma",sans-serif;font-size:13px;'>Collaborative and strategic business planning with partners to develop growth and profitability plans that introduce increased sales of Virtuoso products, services and events, tailored to fit the partner's goals. </span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-family:"Tahoma",sans-serif;font-size:13px;'>Educate, advocate for, and train partners on relevant Virtuoso products, services and events to increase engagement and preferred partner penetration and sales. </span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-family:"Tahoma",sans-serif;font-size:13px;'>Maintain and monitor the health of the existing partner portfolio, flag any and all concerns to Directors in a timely manner. </span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-family:"Tahoma",sans-serif;font-size:13px;'>Manage and grow strong partner relationships, focusing on achieving shared strategic goals with both global and regional preferred partners.</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-family:"Tahoma",sans-serif;font-size:13px;'>Increase travel partner sales and engagement. Engage partners who may currently not be engaged with Virtuoso (regular analysis of Tableau reports).</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-family:"Tahoma",sans-serif;font-size:13px;'>Represent Virtuoso at industry trade shows, conferences & meetings as required. </span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-family:"Tahoma",sans-serif;font-size:13px;'>Assist in Event Management; registrations, waitlists and partner priorities. </span></li></ol></div><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><strong><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Educational and Skills Requirements:</span></strong></p><ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Bachelor’s degree in Business, Marketing or related field preferred</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>2-4+ years’ experience </span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Demonstrated ability to contribute to a highly successful team performance</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Awareness of current business trends</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Ability to collect and analyze information, problem solve, and make decision</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Agility and drive to inspire a win-win-win environment and deliverables</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Proficient in Microsoft Office Suite</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Project management skills</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Excellent communications and presentation skills</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Results orientated with a focus on commercial delivery</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Strong quality service attitude and approach</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Self-motivated and energetic</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Champion of company goals and objectives</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Marketplace Awareness – Current business trend knowledge</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Intermediate Analytical Skills– Ability to collect and analyze information, problem solve, and make decisions</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Collaboration – Strong skills in inspiring the win-win-win</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Self-Starter - Ability to work independently</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Languages requirements: English, French & German</span></li></ul><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><strong><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Travel Requirements:</span></strong></p><ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Travel is required approximately 20% - 35% of the time.</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Travel will be entirely in region.</span></li></ul><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><strong><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Type/Nature of Contacts:</span></strong></p><ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>External: Meetings with Preferred Partners.</span></li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Internal: Daily contact with Virtuoso staff.</span></li></ul></div>
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