Sr. Technical Program Manager at Virtuoso, Ltd.
United States
$130k - $140k
<p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;' data-pasted="true"><span style='font-size:13px;line-height:107%;font-family:"Tahoma",sans-serif;'>Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,800 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit <a href="http://www.virtuoso.com/" target="_blank">www.virtuoso.com</a>. </span></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;' data-pasted="true"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.</span></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;margin-top:0in;margin-right:-1.0pt;margin-bottom:.0001pt;margin-left:-1.0pt;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.</span></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;margin-top:0in;margin-right:-1.0pt;margin-bottom:.0001pt;margin-left:-1.0pt;'><br></p><hr><p><br></p><p><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>This role serves as a <strong>Sr. Technical Program Manager</strong> (TPM) in charge of handling program management aspects of one or more designated product teams for Virtuoso software products. The TPM is responsible for the project management aspects of product delivery, providing daily input and periodic status reports, managing risk, serving as support provider in case issues arise, and is a key contributor of product delivery success.</span></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><strong><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Essential duties and responsibilities include the following.</span></strong><span style='font-size:13px;font-family:"Tahoma",sans-serif;'> Other duties may be assigned.</span></p><ol style="margin-bottom:0in;margin-top:0in;" start="1" type="1"><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Creates, documents, and manages product backlog and delivery.</span><ol style="margin-bottom:0in;margin-top:0in;" start="1" type="a"><li style="margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: Tahoma, sans-serif;"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Own program management for delivery of products for the product team(s), including solutioning and dependency management.</span></li><li style="margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: Tahoma, sans-serif;"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Collaborate with product manager(s) and engineering team on the coordination of release schedules, product delivery, and resolving technical roadblocks faced by the team.</span></li><li style="margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: Tahoma, sans-serif;"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Work with product, user experience and engineering teams to enable the design and development of scalable software.</span></li><li style="margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: Tahoma, sans-serif;"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Use strong project management, organizational and leadership skills to facilitate effective, collaborative product team meetings.</span></li><li style="margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: Tahoma, sans-serif;"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Collect, analyze, integrate, and maintain key cross functional deliverables (e.g. project plans, change management plans, migration schedules, etc.).</span></li><li style="margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: Tahoma, sans-serif;"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Collaborate on critical path activities and anticipate bottlenecks that may impede the completion of milestones.</span></li><li style="margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: Tahoma, sans-serif;"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Facilitate project risk management activities including but not limited to identification, assessment, and mitigation.</span></li><li style="margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: Tahoma, sans-serif;"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Work with product team to identify deviations from approved project plans and manage resolution including escalation.</span></li><li style="margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: Tahoma, sans-serif;"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Provide leadership to help manage cross functional team dependencies by contributing to identification and management of impediments to the product team’s success and facilitate rapid decision making.</span></li><li style="margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: Tahoma, sans-serif;"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Work with both product and engineering teams to define and track requirements and ensure appropriate verification for delivered solutions.</span></li></ol></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Interfaces with Technical Program Management team on an ongoing basis to identify best practices and manage expectations.</span><ol style="margin-bottom:0in;margin-top:0in;" start="1" type="a"><li style="margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: Tahoma, sans-serif;"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Collaborate with Technical Program Managers across Virtuoso to identify and implement iterative, agile and Kanban best practices.</span></li><li style="margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: Tahoma, sans-serif;"><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Contribute to and manage improvements for product team Kanban board on an ongoing basis and based on retrospectives.</span></li></ol></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.</span></li></ol><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><strong><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Educational and Skills Requirements:</span></strong></p><ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Bachelor’s degree in Marketing, Computer Science, Analytics, Business Administration, Operations Engineering or a related field</span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Scrum Certified Product Owner preferred</span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>5+ years of prior experience in technical program, project or product management and/or business analyst roles, including responsibility for software technical program and solutions requirements</span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Highly motivated, results-driven technical program manager with strong analytical skills, business acumen and technical aptitude</span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Ability to work independently with limited supervision and under tight deadlines</span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Experience working cross-functionally with a wide breadth of product managers, user experience designers, engineers, stakeholders, users, and business leaders to generate buy-in for the technical program direction</span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Ability to conceive of and accept responsibility for projects and complete their full life cycle </span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Capability to work as an individual contributor as part of a larger team</span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Excellent analytical abilities and oral/written communication skills</span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Entrepreneurial spirit and problem-solving skills, with track record for delivering results in structured and unstructured environments</span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Experience with Scrum/Agile/Kanban software development</span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Forward thinking, curious, and creative </span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Able to lead people and projects </span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Able to collect and analyze complex information, problem solve, and make decisions </span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Strong skills in inspiring the win-win-win </span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Ability to work independently </span></li></ul><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><strong><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Travel Requirements:</span></strong></p><ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Infrequent travel may be required to attend company events (0-1 trips per year).</span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Travel will be entirely domestic. </span></li></ul><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><strong><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Type/Nature of Contacts:</span></strong></p><ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>Internal: Daily contact with Virtuoso product managers, product marketing, business stakeholders, and technology team members.</span></li><li style='margin:0in;font-size:16px;font-family:"Tahoma",sans-serif;'><span style='font-size:13px;font-family:"Tahoma",sans-serif;'>External: Possible contact with external technology vendors and end users.</span></li></ul>
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