Is the Revenue Support Associate position at Visualutions, Inc. fully remote?

Yes, this Revenue Support Associate position at Visualutions, Inc. is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Revenue Support Associate role?

This is a full-time Revenue Support Associate position at Visualutions, Inc..

What are the main requirements for the Revenue Support Associate role?

Key requirements include: experience in customer support, revenue cycle, healthcare billing, payer support, provider enrollment, or a related administrative support role., ability to review requests, document issues clearly, identify next steps, and follow work through completion., strong written and verbal communication skills with customers, payers, providers, and internal teams., and more.

What is the salary range for the Revenue Support Associate position?

The salary range for this Revenue Support Associate role is $0.022k - $0.024k.

How do I apply for the Revenue Support Associate position at Visualutions, Inc.?

You can apply for this Revenue Support Associate position by clicking the "Apply Now" button on this page, which will take you to Visualutions, Inc.'s application portal.

Remote Opportunity

Revenue Support Associate

Join Visualutions, Inc. as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Revenue Support Associate

Visualutions, Inc.

Full Time

$0.022k - $0.024k

4 days ago

United States

Engineering

Mid

Customer Support

Revenue Cycle

Healthcare Billing

+5 more

Job Description

The Revenue Support Associate supports Revenue Support operations by reviewing customer and internal requests, documenting needs clearly, coordinating follow-up, and helping resolve payer, enrollment, platform access, EDI, and billing-related issues. This role helps ensure customer support needs are handled accurately, routed to the correct internal owner, and followed through based on defined processes and escalation pathways.

Reports To: Director of Revenue Support

Qualifications

Required

Experience in customer support, revenue cycle, healthcare billing, payer support, provider enrollment, or a related administrative support role.
Ability to review requests, document issues clearly, identify next steps, and follow work through completion.
Strong written and verbal communication skills with customers, payers, providers, and internal teams.
Working knowledge of Microsoft Excel, Outlook, Teams, and workflow or customer support tools.
Strong attention to detail, follow-up discipline, and ability to manage multiple priorities in a remote work environment.

Preferred

Experience with Medicaid, MCOs, commercial payers, provider enrollment, credentialing, EDI, or healthcare billing workflows.
Experience reviewing EOBs, payer information, billing details, or customer support documentation.
Familiarity with Visualutions products, Revenue Support workflows, or healthcare technology platforms.

Key Responsibilities and Expected Performance Outcomes

Key Responsibilities

Enrollment & Payer Support

Prepare, submit, monitor, and follow up on provider and payer enrollment applications with Medicaid, MCOs, commercial payers, and other insurance organizations, as assigned.
Track enrollment applications, missing information, payer concerns, and follow-up items through completion, as assigned.

Customer Support & Issue Resolution

Review customer, internal, payer setup, enrollment, credentialing, EDI, platform access, and billing-related requests; document issues clearly and identify next steps.
Respond to customer, payer, provider, and internal inquiries with timely, accurate, and professional communication.
Escalate complex issues, delays, reimbursement risks, payer concerns, or unresolved customer support needs to the correct internal owner based on defined processes and escalation pathways, with clear context and supporting documentation.

Documentation & Workflow Management

Gather, review, and maintain required documentation from providers, customers, payers, and internal teams, as assigned.
Maintain accurate records in provider databases, customer support systems, workflow tools, and other designated platforms.

Billing & Operational Support

Review EOBs, payer information, billing details, and related documentation to support accurate routing, follow-up, and issue resolution.

Expected Performance Outcomes

Customer and internal requests are documented clearly, routed appropriately, and followed through until resolved or transferred to the correct owner.
Assigned payer enrollment work is completed accurately, documented clearly, and followed through according to payer requirements and internal timelines.
Customers, payers, providers, and internal teams receive timely, professional, and accurate communication.
Escalations include the issue, current status, supporting documentation, and next step needed for the correct internal owner to act.
Documentation is complete, organized, and easy for Revenue Support leadership and team members to review.

Core Competencies (Required for All Employees)

Critical Thinking: Reviews information, identifies gaps, and asks appropriate questions before moving work forward.
Dependability: Follows through on assigned work, meets commitments, and communicates status changes promptly.
Interpersonal Skills: Communicates professionally and respectfully with customers, payers, providers, and internal teams.
Organizing and Planning: Prioritizes work, maintains accurate records, and keeps follow-up items visible and actionable.
Production: Completes assigned work accurately, efficiently, and in alignment with defined processes.

Requirements

experience in customer support, revenue cycle, healthcare billing, payer support, provider enrollment, or a related administrative support role.
ability to review requests, document issues clearly, identify next steps, and follow work through completion.
strong written and verbal communication skills with customers, payers, providers, and internal teams.
working knowledge of microsoft excel, outlook, teams, and workflow or customer support tools.
strong attention to detail, follow-up discipline, and ability to manage multiple priorities in a remote work environment.
experience with medicaid, mcos, commercial payers, provider enrollment, credentialing, edi, or healthcare billing workflows.
experience reviewing eobs, payer information, billing details, or customer support documentation.
familiarity with visualutions products, revenue support workflows, or healthcare technology platforms.

Skills

Customer Support

Revenue Cycle

Healthcare Billing

Provider Enrollment

Credentialing

EDI

Microsoft Excel

Payer Support

Ready to Apply?

Join Visualutions, Inc. today

Salary Range

$0.022k - $0.024k

Posted 4 days ago

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