Customer Care Specialist at Vitality Group International, Inc.

United States

<p>We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. </p><p></p><ul><li>Support inbound telephonic phone calls from members</li><li>Provide over the phone support </li><li>Specialize in first call resolution performance </li><li>Effectively manage and respond to inquiries as they are sent to you by customers</li><li>Submit requests to the proper departments to prevent recurring issues</li><li>Ensure rapid response and resolution of escalated inquiries</li><li>Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience</li><li>Identify problems or gaps within current processes and help devise creative solutions to them</li><li>Track, analyze and report on improvements to current processes</li><li>Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: </li><ul><li>Understanding your audience and its needs</li></ul><ul><li>Anticipating and preparing for the next questions your audience will ask</li></ul><ul><li>Properly positioning the information you are sharing</li></ul><ul><li>Understanding the impact of the information you are sharing </li></ul><li>Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed</li><li>Educate customers on the program as well as navigation of the website</li><li>Capture submitted events</li><li>Other duties as assigned </li></ul><p></p><p>Pay $16.50/hour </p> <ul> <li>Effective communication skills</li> <li>Strong organization skills</li> <li>Ability to manage multiple priorities </li> <li>Customer focused and responsive</li> <li>High School Diploma</li> </ul><p></p><p>Preferred</p><ul> <li>Bachelors degree</li> <li>1-2 years of customer service experience</li> <li>Health or wellness background </li> </ul><p></p> <ul> <li>Medical, Dental &amp; Vision plans </li> <li>401(k) with company match</li> <li>Company paid Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li> <li>Company paid Short Term &amp; Long Term Disability</li> <li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li> <li>100% Paid Family Leave (Maternity/Paternity)</li> <li>Wellness Resources</li> </ul>