03. Personal Injury Intake Specialist | Fully Remote | USD Payments at Voxidea-Stafi

Mexico

<p>💻 Work from Home | Advance Your Career as an Intake Specialist in Personal Injury Law 💻</p><p></p><p>Join Voxidea as an Intake Specialist and be the first point of contact for individuals seeking legal assistance in personal injury law. Play a pivotal role in gathering case details, coordinating consultations, and ensuring a compassionate and professional client experience. If you’re bilingual, detail-oriented, and passionate about helping others, apply today! 🚀✨</p><p></p><p>🎯 What you will be doing:</p><ul> <li>Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝</li> <li>Collect important information to understand client needs and assess how the firm can help. 📝</li> <li>Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬</li> <li>Complete legal forms and manage records of customer interactions. 📋</li> <li>Schedule and coordinate consultations with legal experts. 📅</li> <li>Follow up with clients to ensure their needs are met or provide additional support. 🔄</li> <li>Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑</li> </ul> <p>✅ Our ideal candidate</p><ul> <li>Holds a bachelor’s degree. 🎓</li> <li>Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. 💼</li> <li>Is proficient in managing calendars and information flow with accuracy and efficiency. 📆✉️</li> <li>Has previous experience in sales, customer service, or a legal background (preferred). 🏅</li> <li>Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. 🗣️✍️</li> <li>Demonstrates excellent organizational and time-management skills. 🏅</li> <li>Maintains discretion and confidentiality when handling sensitive information. 🔒</li> <li>Permanently resides in Latin America. 🌍</li> <li>Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻</li> </ul> <p>🎁 Why You’ll Love Working with Us</p><ul> <li> Long-Term Opportunities: Build a lasting professional relationship with us. 🏆✨</li> <li> Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡🌍</li> <li> Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️☀️</li> <li> Wellness Support: Access in-house psychological and wellness coaching services. 🌱💚</li> <li> Holistic Growth: Free access to coaching programs that support your personal and professional development. 📚</li> <li> Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. 🎓📖</li> </ul><p></p><p>Take the next step in your career with Voxidea. Apply today and join our innovative team! 🚀✨</p>