05. Intake Specialist | Fully Remote | USD Payments at Voxidea-Stafi
Worldwide
<p>Ready to grow your career from home? Your future begins here.</p><p>Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies. </p><p></p><p>We’re hiring Bilingual Contact Center Agents to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need. Apply today! 🚀✨</p><p></p><p>What you will be doing:</p><ul> <li>Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝</li> <li>Collect important information to understand client needs and assess how the firm can help. 📝</li> </ul><ul><li>Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬</li></ul><ul><li>Complete legal forms and manage records of customer interactions. 📋</li></ul><ul><li>Schedule and coordinate consultations with legal experts. 📅</li></ul><ul><li>Follow up with clients to ensure their needs are met or provide additional support. 🔄</li></ul><ul><li>Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑</li></ul> <p>Our ideal candidate:</p><ul><li>Holds a bachelor’s degree. 🎓</li></ul><ul><li>Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. 💼</li></ul><ul><li>Is proficient in managing calendars and information flow with accuracy and efficiency. 📆✉️</li></ul><ul><li>Has previous experience in sales, customer service, or a legal background (preferred). 🏅</li></ul><ul><li>Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. 🗣️✍️</li></ul><ul><li>Demonstrates excellent organizational and time-management skills. 🏅</li></ul><ul> <li>Maintains discretion and confidentiality when handling sensitive information. 🔒</li> <li>Permanently resides in Latin America. 🌍</li> <li>Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻</li> </ul> <ul> <li> Biweekly Payments: Guaranteed with no deductions from our end. 💎</li> <li> Long-Term Opportunities: Build a lasting professional relationship with us. 🏆</li> </ul><ul><li> Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡</li></ul><ul><li> Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️</li></ul><ul><li> Wellness Support: Access in-house psychological and wellness coaching services. 🌱</li></ul><ul><li> Professional Growth: Free training, language improvement sessions, and coaching programs. 📚</li></ul><ul><li> Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. 🎓</li></ul><p></p><p>Take the next step in your career with Voxidea. Apply today and join our innovative team! 🚀✨</p>
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