Is the HELP DESK SUPPORT 3 position at VSolvit fully remote?

Yes, this HELP DESK SUPPORT 3 position at VSolvit is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time HELP DESK SUPPORT 3 role?

This is a full-time HELP DESK SUPPORT 3 position at VSolvit.

What benefits does VSolvit offer for this position?

VSolvit offers the following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Retirement Plan, Tuition Reimbursement.

What is the salary range for the HELP DESK SUPPORT 3 position?

The salary range for this HELP DESK SUPPORT 3 role is $65k - $80k.

How do I apply for the HELP DESK SUPPORT 3 position at VSolvit?

You can apply for this HELP DESK SUPPORT 3 position by clicking the "Apply Now" button on this page, which will take you to VSolvit's application portal.

HELP DESK SUPPORT 3 at VSolvit

United States

$65k - $80k

<div data-layout="default" data-local-id="96103591-8d3c-4cdc-976c-733e4d15e556" style='margin: 0.75rem 0px 0px; padding: 0px; clear: both; color: rgb(41, 42, 46); font-family: "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 609.088px;' data-pasted="true"><div style="margin: 0px; padding: 0px; overflow-x: auto; overflow-y: unset !important;"><div data-testid="field-container" style="margin: 0px; padding: 4px 0px 0px; border: none; box-sizing: border-box; appearance: none;"><div style="margin: 0px; padding: 0px; display: flex; box-sizing: border-box; flex-direction: column; justify-content: stretch;"><div data-testid="field-input-paragraph-rich-text-view-29" style="margin: 0px; padding: 0px; border: none; box-sizing: border-box; appearance: none;"><div style="margin: 0px; padding: 0px; position: relative; width: 609.088px;"><div style='margin: 0px; padding: 0px; line-height: 1.5rem; font-size: 14px; color: rgb(41, 42, 46); --ak-editor--full-width-layout-width: 1800px; overflow-wrap: break-word; white-space: pre-wrap; --ak-renderer-base-font-size: 14px; --ak-renderer-editor-font-heading-h1: normal 600 1.71429em/1.16667 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif; --ak-renderer-editor-font-heading-h2: normal 600 1.42857em/1.2 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif; --ak-renderer-editor-font-heading-h3: normal 600 1.14286em/1.25 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif; --ak-renderer-editor-font-heading-h4: normal 600 1em/1.14286 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif; --ak-renderer-editor-font-heading-h5: normal 600 0.857143em/1.33333 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif; --ak-renderer-editor-font-heading-h6: normal 600 0.785714em/1.45455 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif; --ak-renderer-editor-font-normal-text: normal 400 1em/1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'><div style="margin: 0px; padding: 0px;"><h1 data-renderer-start-pos="22" style='margin: 1.45833em 0px 0px; padding: 0px; font: 600 24.0001px / 1.16667 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif; color: rgb(41, 42, 46); text-transform: none;'>JOB SUMMARY:</h1><p data-renderer-start-pos="36" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>The Help Desk Support 3 specialist provides essential Tier 1 technical assistance to NAVFAC Cloud users and Mission Owners. This role serves as the first point of contact for users experiencing issues with Cloud Service Management (CSM) services. Key responsibilities include managing the support lifecycle—from ticket creation and basic infrastructure troubleshooting to escalating complex issues to specialized Tier 2 or Tier 3 teams.<p data-renderer-start-pos="474" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>RESPONSIBILITIES:<ul data-indent-level="1" style="margin: 12px 0px 0px; padding: 0px 0px 0px 24px; box-sizing: border-box; list-style-type: disc; display: flow-root;"><li><p data-renderer-start-pos="495" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Ticket & Incident Management<ul data-indent-level="2" style="margin: 4px 0px 0px; padding: 0px 0px 0px 24px; box-sizing: border-box; list-style-type: circle; display: flow-root;"><li><p data-renderer-start-pos="527" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Provide Tier 1 support to Cloud Users (Mission Owners) for all CSM service-related issues.</li><li style="margin-top: 4px;"><p data-renderer-start-pos="621" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Manage support interactions across multiple channels, including phone, email, and various service ticketing systems.</li><li style="margin-top: 4px;"><p data-renderer-start-pos="741" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Create and track support tickets using approved management solutions.</li><li style="margin-top: 4px;"><p data-renderer-start-pos="814" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Escalate unresolved Tier 1 issues to higher-level support teams (Tier 2 or Tier 3) when initial troubleshooting does not yield a resolution.</li></ul></li><li style="margin-top: 4px;"><p data-renderer-start-pos="960" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Technical Support & Troubleshooting<ul data-indent-level="2" style="margin: 4px 0px 0px; padding: 0px 0px 0px 24px; box-sizing: border-box; list-style-type: circle; display: flow-root;"><li><p data-renderer-start-pos="999" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Directly assist Cloud users who are experiencing access issues.</li><li style="margin-top: 4px;"><p data-renderer-start-pos="1066" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Deliver Cloud Infrastructure Support to guide users through the resolution of technical issues.</li><li style="margin-top: 4px;"><p data-renderer-start-pos="1165" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Utilize technical knowledge of Azure and cloud architecture to diagnose basic service interruptions.</li></ul></li><li style="margin-top: 4px;"><p data-renderer-start-pos="1271" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Metrics & Reporting<ul data-indent-level="2" style="margin: 4px 0px 0px; padding: 0px 0px 0px 24px; box-sizing: border-box; list-style-type: circle; display: flow-root;"><li><p data-renderer-start-pos="1294" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Track and report on key performance metrics to ensure service quality.</li><li style="margin-top: 4px;"><p data-renderer-start-pos="1368" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Provide data on help desk requests received, support tickets created, resolution times, escalation rates, and overall user satisfaction.</li></ul></li></ul><p data-renderer-start-pos="1510" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'> <p data-renderer-start-pos="1512" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>QUALIFICATIONS:<p data-renderer-start-pos="1529" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Basic:<ul data-indent-level="1" style="margin: 12px 0px 0px; padding: 0px 0px 0px 24px; box-sizing: border-box; list-style-type: disc; display: flow-root;"><li><p data-renderer-start-pos="1539" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Education: Bachelor’s degree in Computer Science or a related technical field.</li><li style="margin-top: 4px;"><p data-renderer-start-pos="1621" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Experience: 2–4 years of cloud engineering experience.</li><li style="margin-top: 4px;"><p data-renderer-start-pos="1679" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Technical Skills:<ul data-indent-level="2" style="margin: 4px 0px 0px; padding: 0px 0px 0px 24px; box-sizing: border-box; list-style-type: circle; display: flow-root;"><li><p data-renderer-start-pos="1700" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Proven experience responding to end-user requests via phone, email, or ticketing systems.</li><li style="margin-top: 4px;"><p data-renderer-start-pos="1793" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Proficiency in utilizing enterprise ticketing tools such as ServiceNow or HPESM.</li><li style="margin-top: 4px;"><p data-renderer-start-pos="1877" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Strong understanding of Azure administration and cloud architecture.</li><li style="margin-top: 4px;"><p data-renderer-start-pos="1949" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Familiarity with CI/CD and DevSecOps toolchains.</li></ul></li><li style="margin-top: 4px;"><p data-renderer-start-pos="2003" style='margin: 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Certification: Security+ certification.</li></ul><p data-renderer-start-pos="2046" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>●       Security Clearance: U.S. Citizenship and the ability to obtain a DoD Top Secret clearance<p data-renderer-start-pos="2145" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Preferred:<p data-renderer-start-pos="2157" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>●       Active DoD Top Secret clearance.<p data-renderer-start-pos="2199" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>●       Certification: Active Security+ certification.<p data-renderer-start-pos="2255" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>●       Professional cloud certifications (e.g., Microsoft Certified: Azure Associate).<p data-renderer-start-pos="2344" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>●       Experience implementing DISA STIG configurations.<p data-renderer-start-pos="2403" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>●       Knowledge of DoD SRG and NIST SP 800-53 security controls.<p data-renderer-start-pos="2471" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'> <p data-renderer-start-pos="2473" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif;'>Location: Ventura, CA or Remote</div></div></div></div></div></div></div></div><blockquote style='margin: 0.75rem 0px 0px; color: rgb(41, 42, 46); padding: 10px 20px 10px 16px; border-top: none; border-right: none; border-bottom: none; border-left: 1.6px solid rgba(11, 18, 14, 0.14); border-image: initial; box-sizing: border-box; width: 609.088px; display: inline-block; clear: both; font-family: "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p data-renderer-start-pos="397" data-local-id="896e6a65-be60-4ab5-8da5-0edf92dd5864" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif; display: block;'>Company Summary<p data-renderer-start-pos="414" data-local-id="7813bc02-fa66-46de-a44c-d52038918820" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif; display: block;'>Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.<p data-renderer-start-pos="1264" data-local-id="6732983d-0dda-48f7-bd9e-461549698aad" style='margin: 0.75rem 0px 0px; padding: 0px; font: 400 14px / 1.714 "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Ubuntu, "Helvetica Neue", sans-serif; display: block;'>VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.</blockquote>

Apply Now

Remote Opportunity

HELP DESK SUPPORT 3

Q: What are the main requirements for the HELP DESK SUPPORT 3 role?

Key requirements include: Provide Tier 1 support to Cloud Users (Mission Owners) for all CSM service-related issues., Manage support interactions across multiple channels, including phone, email, and various service ticketing systems., Create and track support tickets using approved management solutions., and more.

Join VSolvit as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

HELP DESK SUPPORT 3

VSolvit

Full Time

$65k - $80k

6 months ago

JOB SUMMARY: The Help Desk Support 3 specialist provides essential Tier 1 technical assistance to NAVFAC Cloud users and Mission Owners. This role serves as the first point of contact for users experiencing issues with Cloud Service Management (CSM) services.

United States

Operations

Mid

Ticket Management

incident management

Cloud Service Management

+5 more

Job Description

JOB SUMMARY:The Help Desk Support 3 specialist provides essential Tier 1 technical assistance to NAVFAC Cloud users and Mission Owners. This role serves as the first point of contact for users experiencing issues with Cloud Service Management (CSM) services. Key responsibilities include managing the support lifecycle—from ticket creation and basic infrastructure troubleshooting to escalating complex issues to specialized Tier 2 or Tier 3 teams.
RESPONSIBILITIES:
Ticket & Incident Management
Provide Tier 1 support to Cloud Users (Mission Owners) for all CSM service-related issues.
Manage support interactions across multiple channels, including phone, email, and various service ticketing systems.
Create and track support tickets using approved management solutions.
Escalate unresolved Tier 1 issues to higher-level support teams (Tier 2 or Tier 3) when initial troubleshooting does not yield a resolution.
Technical Support & Troubleshooting
Directly assist Cloud users who are experiencing access issues.
Deliver Cloud Infrastructure Support to guide users through the resolution of technical issues.
Utilize technical knowledge of Azure and cloud architecture to diagnose basic service interruptions.
Metrics & Reporting
Track and report on key performance metrics to ensure service quality.
Provide data on help desk requests received, support tickets created, resolution times, escalation rates, and overall user satisfaction.
 
QUALIFICATIONS:
Basic:
Education: Bachelor’s degree in Computer Science or a related technical field.
Experience: 2–4 years of cloud engineering experience.
Technical Skills:
Proven experience responding to end-user requests via phone, email, or ticketing systems.
Proficiency in utilizing enterprise ticketing tools such as ServiceNow or HPESM.
Strong understanding of Azure administration and cloud architecture.
Familiarity with CI/CD and DevSecOps toolchains.
Certification: Security+ certification.
●       Security Clearance: U.S. Citizenship and the ability to obtain a DoD Top Secret clearance
Preferred:
●       Active DoD Top Secret clearance.
●       Certification: Active Security+ certification.
●       Professional cloud certifications (e.g., Microsoft Certified: Azure Associate).
●       Experience implementing DISA STIG configurations.
●       Knowledge of DoD SRG and NIST SP 800-53 security controls.
 
Location: Ventura, CA or Remote

Company Summary
Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.
VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

Requirements

Provide Tier 1 support to Cloud Users (Mission Owners) for all CSM service-related issues.
Manage support interactions across multiple channels, including phone, email, and various service ticketing systems.
Create and track support tickets using approved management solutions.
Escalate unresolved Tier 1 issues to higher-level support teams (Tier 2 or Tier 3) when initial troubleshooting does not yield a resolution.
Directly assist Cloud users who are experiencing access issues.
Deliver Cloud Infrastructure Support to guide users through the resolution of technical issues.
Utilize technical knowledge of Azure and cloud architecture to diagnose basic service interruptions.
Track and report on key performance metrics to ensure service quality.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Tuition Reimbursement

Skills

Ticket Management

incident management

Cloud Service Management

Troubleshooting

Azure Administration

Cloud Architecture

ServiceNow

Tier 1 Support

Ready to Apply?

Join VSolvit today

Salary Range

$65k - $80k

Posted 6 months ago

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Make Richpanel the company every CX leader knows before they need us. Richpanel is the AI-native helpdesk. We replace the old helpdesk and the next few support hires. We are profitable, backed by Sequoia Capital, and trusted by 3,000+ paying brands. Our team is small by design.

United States

Marketing

Growth Marketing

Senior

Product Marketing

Brand Marketing

Category Creation

+5 more

Creative Designer

Freebird

Full Time

1 weeks ago

Do you get the same charge from concepting a full campaign as you do from turning around a killer Amazon listing before the end of day? Can you jump from a paid social ad, to an email build, to a landing page, and make all of them feel unmistakably on-brand?

Canada

Design

Product Design

Senior

Visual Design

Figma

Campaign Concepting

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

1 weeks ago

About Proof We're Proof , a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%.

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

1 weeks ago

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Claims Coordinator (12-Month Contract)

Disability Management Institute

Full Time

CAD 45k - CAD 55k

1 weeks ago

Claims Coordinator (12-Month Contract) Who We Are At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams.

Canada

Engineering

Backend Engineering

Mid

Claims Processing

Administrative Support

Customer Service

+5 more