Customer and Sales Support Supervisor at Waste Management, Inc. (WM)

United States

$68.5k - $80k

I. Job Summary Leads a team responsible for administrative, technical, and setup support for Industrial and Environmental Solutions, Key Accounts, WMHS, or other internal partners. Serves as a working supervisor, performing complex and escalated transactional work while coaching team members, monitoring real‑time workflow, and ensuring timely and accurate service delivery. Develops internal partnerships, identifies process improvement opportunities, and ensures consistent application of policies, procedures, and system standards. II. Essential Duties and Responsibilities * Provide day‑to‑day supervision, coaching, and support for team members. * Conduct regular check ins, one on ones, professional development, and performance discussions. * Identify skill gaps and development needs; partner with management on action plans. * Maintain and leverage Talent Management tools for facilitating check-in conversations and WM performance management routines. * Monitor real time performance, service levels, and queue health; proactively respond to service delivery degradation or issues. * Assist with onboarding and ongoing training of new and existing team members. * Act as an interdepartmental liaison to resolve issues and strengthen partnerships. * Partner cross functionally to improve data quality, handoffs, and system compliance. * Conduct quality assurance reviews of the team’s work products and deliverables. * Serve as a point of escalation for complex activities or tasks requiring deeper technical or process knowledge. * Provide guidance and hands-on support for complex reporting needs, internal analysis and client facing deliverables; could include validating Power Query logic, maintaining query health, and combining and cleansing data across multiple systems (e.g., Fastlane, Elements, MAS, and SFDC reporting). * Provide regular updates, insights, and reports on performance trends, risks, and workload. * Lead the team through change by building buy in, setting clear priorities, and clearly communicating expectations to ensure smooth adoption and sustained performance. * Performs special projects and other duties as assigned by the supervisor or Manager. III. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in US. A. Required Qualifications   * Bachelor's Degree (Accredited) in Science, Business Administration, Environmental or similar area of study, or in lieu of degree * High School Diploma or GED (accredited) and four (4) years of relevant work experience. * 3 years of related work experience (in addition to education requirement) B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Pay The expected base pay range for this remote position across the U.S is $68,500 - 80,000K. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.   If this sounds like the opportunity that you have been looking for, please click "Apply".   ABOUT WM WM (WM.com [https://www.wm.com]) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com [https://sustainability.wm.com/]. Equal Employment Opportunity For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.