Is the Dispatcher/Router Combo position at Waste Management, Inc. (WM) fully remote?

Yes, this Dispatcher/Router Combo position at Waste Management, Inc. (WM) is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Dispatcher/Router Combo role?

This is a full-time Dispatcher/Router Combo position at Waste Management, Inc. (WM).

What benefits does Waste Management, Inc. (WM) offer for this position?

Waste Management, Inc. (WM) offers the following benefits: Dental Insurance, Vision Insurance, Life Insurance.

What is the salary range for the Dispatcher/Router Combo position?

The salary range for this Dispatcher/Router Combo role is $0.019k - $0.021k.

How do I apply for the Dispatcher/Router Combo position at Waste Management, Inc. (WM)?

You can apply for this Dispatcher/Router Combo position by clicking the "Apply Now" button on this page, which will take you to Waste Management, Inc. (WM)'s application portal.

Dispatcher/Router Combo at Waste Management, Inc. (WM)

United States

$0.019k - $0.021k

**Remote position to include virtual training <p style="-webkit-text-stroke-width: 0px; background-color: rgb(251, 249, 248); color: rgb(22, 21, 19); font-family: "Oracle Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 16px; orphans: 2; scrollbar-width: thin; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">Must live within South Atlantic Market Area - GA, SC, NC<p style="-webkit-text-stroke-width: 0px; background-color: rgb(251, 249, 248); color: rgb(22, 21, 19); font-family: "Oracle Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 16px; orphans: 2; scrollbar-width: thin; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">Flexible Schedule required within operation hours:  2am - 6:30pm Monday-Friday and some Saturdays<p style="-webkit-text-stroke-width: 0px; background-color: rgb(251, 249, 248); color: rgb(22, 21, 19); font-family: "Oracle Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 16px; orphans: 2; scrollbar-width: thin; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"> <p style="-webkit-text-stroke-width: 0px; background-color: rgb(251, 249, 248); color: rgb(22, 21, 19); font-family: "Oracle Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 16px; orphans: 2; scrollbar-width: thin; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">Dispatch, Router, Logistics preferred!<p style="-webkit-text-stroke-width: 0px; background-color: rgb(251, 249, 248); color: rgb(22, 21, 19); font-family: "Oracle Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 16px; orphans: 2; scrollbar-width: thin; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">Strong Computer Competency and Communication skills needed! <p style="-webkit-text-stroke-width: 0px; background-color: rgb(251, 249, 248); color: rgb(22, 21, 19); font-family: "Oracle Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 16px; orphans: 2; scrollbar-width: thin; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">MS Office Excel, Word, Outlook and Teams experience a plus!<p style="-webkit-text-stroke-width: 0px; background-color: rgb(251, 249, 248); color: rgb(22, 21, 19); font-family: "Oracle Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 16px; orphans: 2; scrollbar-width: thin; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"> <div style="-webkit-text-stroke-width: 0px; background-color: rgb(251, 249, 248); color: rgb(22, 21, 19); font-family: "Oracle Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">I. Job SummaryCommunicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.<ul style="list-style: outside none square; margin-bottom: 8px; margin-right: 0px; margin-top: 8px; padding: 0px 40px; scrollbar-width: thin;"><li style="line-height: 1.5; scrollbar-width: thin;">Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.</li><li style="line-height: 1.5; scrollbar-width: thin;">Works with sites and the service department to optimize routes based on needs of the customer.</li><li style="line-height: 1.5; scrollbar-width: thin;">Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.</li><li style="line-height: 1.5; scrollbar-width: thin;">Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.</li><li style="line-height: 1.5; scrollbar-width: thin;">Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.</li><li style="line-height: 1.5; scrollbar-width: thin;">Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.</li><li style="line-height: 1.5; scrollbar-width: thin;">Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.</li><li style="line-height: 1.5; scrollbar-width: thin;">Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.</li></ul>III. Supervisory Responsibilities This job has no supervisory duties.IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job.A. Required Qualifications<ul style="list-style: outside none square; margin-bottom: 8px; margin-right: 0px; margin-top: 8px; padding: 0px 40px; scrollbar-width: thin;"><li style="line-height: 1.5; scrollbar-width: thin;">Education: High School Diploma or G.E.D (accredited).</li><li style="line-height: 1.5; scrollbar-width: thin;">Experience: Six (6) months of relevant work experience in a team setting, with the ability to communicate to several areas effectively. </li><li style="line-height: 1.5; scrollbar-width: thin;">Multi-tasking in a fast-paced work environment with excellent organizational skills.</li></ul>B. Preferred Qualifications <ul style="list-style: outside none square; margin-bottom: 8px; margin-right: 0px; margin-top: 8px; padding: 0px 40px; scrollbar-width: thin;"><li style="line-height: 1.5; scrollbar-width: thin;">Computer skills with ability to handle multiple programs and systems and do basic connections and troubleshooting.</li><li style="line-height: 1.5; scrollbar-width: thin;">Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.</li><li style="line-height: 1.5; scrollbar-width: thin;">Must have the desire and ability to learn Waste Management proprietary software applications. </li></ul>V. WORK ENVIRONMENTListed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.<ul style="list-style: outside none square; margin-bottom: 8px; margin-right: 0px; margin-top: 8px; padding: 0px 40px; scrollbar-width: thin;"><li style="line-height: 1.5; scrollbar-width: thin;">Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday</li><li style="line-height: 1.5; scrollbar-width: thin;">Normal setting for this job is: Home Office setting.</li></ul>The expected base pay rate for this Remote position is $19.00 - $21.00   This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.</div>  If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM <div> <div> WM (<a href="https://www.wm.com" target="_blank" rel="nofollow">WM.com</a>) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit <a href="https://sustainability.wm.com/" target="_blank" rel="nofollow">Sustainability.WM.com</a>. </div> <div> Equal Employment Opportunity For United States: WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative.  This position may require the successful candidate to travel by air for business reasons, or service federal property.  Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative. </div> </div> What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.  <div> </div> <div> We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.  </div>

Apply Now

Remote Opportunity

Dispatcher/Router Combo

Q: What are the main requirements for the Dispatcher/Router Combo role?

Key requirements include: Communicates back and forth with Waste Management Drivers to assist with problem resolution, Handles incoming service orders, directs drivers, and resolves service issues, Interacts with customers that includes Waste Management customer service, sales, and operational staff, and more.

Join Waste Management, Inc. (WM) as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Dispatcher/Router Combo

Waste Management, Inc. (WM)

Full Time

$0.019k - $0.021k

6 months ago

**Remote position to include virtual training Must live within South Atlantic Market Area - GA, SC, NC Flexible Schedule required within operation hours: 2am - 6:30pm Monday-Friday and some Saturdays Dispatch, Router, Logistics preferred! Strong Computer Competency and Communication skills needed!

United States

Operations

Entry

Dispatching

Routing

Logistics

+5 more

Job Description

**Remote position to include virtual training

Must live within South Atlantic Market Area - GA, SC, NC

Flexible Schedule required within operation hours: 2am - 6:30pm Monday-Friday and some Saturdays

Dispatch, Router, Logistics preferred!

Strong Computer Competency and Communication skills needed!

MS Office Excel, Word, Outlook and Teams experience a plus!

I. Job Summary

Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes based on needs of the customer.
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.

III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Required Qualifications

Education: High School Diploma or G.E.D (accredited).
Experience: Six (6) months of relevant work experience in a team setting, with the ability to communicate to several areas effectively.
Multi-tasking in a fast-paced work environment with excellent organizational skills.

B. Preferred Qualifications

Computer skills with ability to handle multiple programs and systems and do basic connections and troubleshooting.
Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
Must have the desire and ability to learn Waste Management proprietary software applications.

V. WORK ENVIRONMENT

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday
Normal setting for this job is: Home Office setting.

The expected base pay rate for this Remote position is $19.00 - $21.00 This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Requirements

Communicates back and forth with Waste Management Drivers to assist with problem resolution
Handles incoming service orders, directs drivers, and resolves service issues
Interacts with customers that includes Waste Management customer service, sales, and operational staff
Uses Waste Management proprietary software to manage same day ticket routing
Prepares all routes for the next day
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day

Benefits

Dental Insurance
Vision Insurance
Life Insurance

Skills

Dispatching

Routing

Logistics

Communication Skills

Computer Competency

MS Office Excel

MS Office Word

MS Office Outlook

Ready to Apply?

Join Waste Management, Inc. (WM) today

Salary Range

$0.019k - $0.021k

Posted 6 months ago

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