Operations Support Manager - WMSS at Waste Management, Inc. (WM)

United States

$95k - $110.9k

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. Why Work for WM? Stability. Growth. People-First Culture [https://www.wm.com/us/en/inside-wm/who-we-are]. Job Summary Serves as support person for Sustainability Services Territory or Vertical. Activities include: implementation of new contracts, assisting with special projects and staffing existing contracts as needed. May also assist Business Development and Territory/Vertical Managers with site walks, proposal development and contract renewals.  Significant travel is required (90%+). While position is remote, the ideal candidate would reside in one of the following locations: * Nashville, TN * Knoxville, TN * Massena, NY   Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. * Coordinate logistics for transportation of hazardous and non-hazardous waste from client site including profiling, scheduling, manifesting and physically loading bulk and drum loads.    * Consult with client and prospective clients to identify, design and implement cost saving opportunities and proposals. * Ensure compliance with client and government regulations by performing necessary inspections and reporting. Resolve all issues in a timely manner.  * Administer client and vendor financial obligations including invoicing, reporting and contracts.  * Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state and local regulations.   Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of supervisory employees. This includes: * Direct supervision of approximately 0 to 5 full-time operations level employees.   Qualifications The requirements listed below are representative of the qualifications necessary to perform the job.    Education and Experience * Education: Bachelor's Degree (accredited) in Environmental Sciences, Accounting, Business or related field, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant experience.   * Experience: Seven (7) years of relevant experience (in addition to education requirement).   Certificates, Licenses, Registrations or Other Requirements * RCRA and DOT regulatory compliance experience required. * OSHA 24-Hour HAZWOPER Certification required. * Valid Drivers License required * Pre-assignment and/or pre-hire customer-specific drug and/or alcohol testing may be required by certain customer-contract requirements. Such testing may include urinalysis, oral swab, drug hair follicle testing and/or alcohol testing.   Other Knowledge, Skills or Abilities Required * An entrepreneurial skill set is highly valued with the ability to creatively achieve stretch goals and provide new services and value to existing customers. * Profit and loss (budgeting). * Project management. * Customer service and vendor management. * Supervisory and team building skills. * Creative problem solving and innovative thinker. * Effective and concise communication. * Adept decision making. * Strategic thinking. * Strong leadership and relationship building skills. * Strong business acumen and financial knowledge. * Self-motivated and directed with a keen sense of urgency to deliver results.   Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; * Required to exert physical effort in handling objects up to 30 pounds most of the work day; * Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) most of the work day; * Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements most of the work day; * Normal setting for this job is: indoor and outdoor with frequent visits to sites. * Travel is required to operating sites on a frequent and regular basis. Must be able to work varied and extended hours.   Pay: The expected base pay range for this position across the U.S. is $95,000 - $110,900. This range  represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for 15% bonus. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Pension, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply. ABOUT WM WM (WM.com [https://www.wm.com]) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com [https://sustainability.wm.com/]. Equal Employment Opportunity For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.  We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.