Swing, Dispatcher/Router at Waste Management, Inc. (WM)
United States
<div><p><strong>**Remote Position to include virtual training</strong></p><p> </p><p><strong>Seeking Multitasker with a Sense of Urgency!</strong></p><p><strong>Strong Communication and Computer Skills A Must!</strong></p><p><strong>Dispatch/Router/Logistics Needed!</strong></p><p><br><br><strong><u>I. Job Summary</u></strong><br>The Swing Dispatcher Role is cross trained in all lines of business within the Dispatch Center. The Swing can step into scheduled and non-scheduled absences within the center, based on vacation and center attendance occurrences. The swing should be able to execute in each role at an expert level and carry through on all daily tasks as they fill that specific dispatch role. The priority is to make sure that any gaps for staffing are covered, and the sites are not affected. During the times that a swing is not covering a shift they will be a first contact for ongoing training as well as a mentor in supporting new hires through on-board training.<br><br><strong><u>II. Essential Duties and Responsibilities </u></strong><br>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. <br> </p><ul><li><div><span>Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.</span></div></li><li><div><span>Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.</span></div></li><li><div><span>Ensures coverage is provided for dispatchers, as necessary to cover breaks, sick-time and vacation.</span></div></li><li><div><span>Manages cross-training and new hire training process.</span></div></li><li><div><span>Actively participates in improving operations and implementing best practices.</span></div></li><li><div><span>Handles escalations while utilizing the documented processes as outlined.</span></div></li><li><div><span>Partners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency.</span></div></li><li><div><span>Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.</span></div></li><li><div><span>Participates in leadership team's skill development through role playing</span></div></li><li><div><span>Able to have conversations with routers and dispatchers about process and procedure</span></div></li><li><div><span>Performs other duties as assigned.</span></div></li></ul><p> </p><p><strong><u>III. Supervisory Responsibilities</u></strong><br>This job does not have supervisory duties.<br><br><strong><u>IV. Qualifications</u></strong><br>The requirements listed below are representative of the qualifications necessary to perform the job.<br><br><u>A. Education and Experience</u> </p><ul><li><div><span>Education: High School Diploma or G.E.D (accredited).</span></div></li><li><div><span>Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements).</span></div></li><li><span>Multi-tasking in a fast-paced work environment with excellent organizational skills.</span></li><li><div><span>Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.</span></div></li></ul><p> </p><p><u>B. Certificates, Licenses, Registrations or Other Requirements</u><br> <span>None required.</span></p><p><u>C. Other Knowledge, Skills or Abilities Required</u> </p><ul><li><div><span>Computer skills with ability to handle multiple programs and systems</span></div></li><li><div><span>Industry knowledge</span></div></li><li><div><span>Ability to communicate effectively and professionally via e-mail, telephone, and 2- way devices</span></div></li><li><span>Must have the desire and ability to learn Waste Management proprietary software applications.</span></li><li><div><span>Training and development skills</span></div></li></ul><p> </p><p><strong><u>V. Work Environment</u></strong><br>Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.</p><ul><li>Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.</li><li><p>Normal setting- <strong>Home office </strong></p><p> </p></li></ul><p> </p><p>The expected base pay range for this position across the U.S is <strong>$24.00 </strong>hourly. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.</p><p><strong><u>Benefits</u></strong><br>At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.<br><br><strong>If this sounds like the opportunity that you have been looking for, please click “Apply”.</strong></p></div> <br><b><u> ABOUT WM</u></b> <div> <div> WM (<a href="https://www.wm.com" target="_blank" rel="nofollow">WM.com</a>) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit <a href="https://sustainability.wm.com/" target="_blank" rel="nofollow">Sustainability.WM.com</a>. </div> <div> <p><b><u>Equal Employment Opportunity</u></b></p> <p>For United States: <i>WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.</i></p> <p>For Canada: <i>WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.</i></p> <p><b><u>Real ID</u></b></p> <p>In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.</p> </div> </div> <br>What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. <div> <br/> </div> <div> We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow. </div>
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