Team Lead, Investigations at Waste Management, Inc. (WM)

United States

$96.7k - $144.44k

Job Summary Responsible for managing and leading in-depth and complex workplace investigations, as well as managing outside consultants and assisting in the training of other Investigators. Essential Duties and Responsibilities * Manage external investigations vendor, acting as the point of contact for all needs and ensuring adherence to guidelines and delivery of a high-quality product. * Onboards new team members. * Mentors and fosters growth of peers and others in partnership with Investigations leadership. * Maintains an accurate, up-to-date database of union contracts and related requirements to support investigation process. * Serves as a SME for investigations involving union-represented employees. * May lead skill-building sessions for investigators and/or assist with training. * Assists team leadership with identifying patterns and trends across the organization. * Identifies opportunities to enhance investigative processes, tools, and standards to increase efficiency and assists team leadership with implementation of process improvements. * Identifies opportunities to enhance investigative processes, tools, and standards to increase efficiency and assists team leadership with implementation of process improvements. * Investigates high-level workplace complaints, including but not limited to discrimination, harassment, hostile work environment, and retaliation. * Conducts complex analysis and produces high quality written investigation summaries and reports; generally working independently, partnering with appropriate personnel throughout the investigative process. * Follows established investigation and case management procedures. * Meets established timelines and treats all individuals engaged in the complaint process with sensitivity and respect. * Gathers and secures relevant evidence and documentation. * Keeps detailed, consistent, and accurate records in electronic database for periodic production of metrics. * Maintains timely communication with all involved parties and key stakeholders. * Able to work within a matrixed and complex organization and manage conflict and competing priorities. * Maintains the highest degree of confidentiality and sensitivity for all issues. Knowledge, Skills, and Abilities * Advanced knowledge and understanding of employment practices in one or more of the following areas: employee relations, labor relations, employment laws and regulations, and workplace investigations. * Problem solving capabilities, strong analytical skills and the ability to react quickly and discreetly in sensitive situations. * Excellent interpersonal, written and oral communication skills, including active listening skills. * Demonstrates professionalism in voicing perspectives and offering constructive feedback. * Ability to build relationships and credibility with key stakeholders. * Ability to foster a positive, solutions-oriented, and collaborative team environment. * Ability to model behaviors aligned with change resilience and a developmental and growth mindset. * Ability to locate and identify essential information. * Ability to work independently and collaboratively as a team. * Excellent time management skills, including the ability to balance caseload with other duties.   V. Work Environment   Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.  * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday;      * Required to exert physical effort in handling objects less than 30 pounds rare;      * Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rare;      * Required to be exposed to physical environment which involves dirt, odor, noise, weather extremes, or similar elements rare;     * Normal setting for this job is: office setting.     ‌Pay: The expected base pay range for this position across the US $96,700 - $144,440. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location." Benefits   At WM each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.     If this sounds like the opportunity that you have been looking for, please click "Apply."  ABOUT WM WM (WM.com [https://www.wm.com]) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com [https://sustainability.wm.com/]. Equal Employment Opportunity For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.