Manager, AI & CX Services at Waterfield Tech
United States
$100k - $125k
<div><p><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;' data-pasted="true"><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;text-align:center;'><strong><u><span style='font-size:21px;font-family:"Century Gothic",sans-serif;color:#2E74B5;'>Manager, AI & CX Services<br> Customer Experience & AI Enablement</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><u><span style='font-family:"Century Gothic",sans-serif;color:#2E74B5;'>Company Overview</span></u></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-size:13px;font-family:"Century Gothic",sans-serif;color:#1F3864;'>Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are <strong>happier customers, enhanced insights,</strong> and <strong>lower costs</strong>.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin:0in;vertical-align:baseline;'> </p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-size:13px;font-family:"Century Gothic",sans-serif;color:#1F3864;'>Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to <strong>lower risk</strong> and <strong>increased efficiency</strong>. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin:0in;vertical-align:baseline;'> </p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-size:13px;font-family:"Century Gothic",sans-serif;color:#1F3864;'>We value our people, their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.</span> </p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><u><span style='font-family:"Century Gothic",sans-serif;color:#2E74B5;'>Position Summary</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='font-size:13px;line-height:107%;font-family:"Century Gothic",sans-serif;'>The Manager, AI & CX Services leads a professional services delivery team of CX and contact center engineers, delivering complex implementations and migrations across leading CCaaS and UC platforms, plus custom development and Applied AI. The Manager owns the team’s delivery margin, budget, and burn and is accountable for on time, on quality delivery across the full lifecycle.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='font-size:13px;line-height:107%;font-family:"Century Gothic",sans-serif;'>Leading and developing the team day to day, the Manager reads the funnel to plan capacity, supports pre-sales scoping, and partners across Sales and commercial, pre-sales, and proposal colleagues. Depth in one or more contact center/CCaaS platforms is expected, with breadth across the ecosystem valued.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><u><span style='font-family:"Century Gothic",sans-serif;color:#2E74B5;'>Key Responsibilities</span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Manage a professional services delivery team of CX/contact center engineers to deliver complex implementations and migrations across leading CCaaS/UC platforms and custom development/Applied AI, often spanning multiple platforms and customer locations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Manage resources, schedules, and financials, including the delivery margin, budget, and burn for the team (or single team practice) held, and adhere to stage gate quality and control guidelines throughout the full delivery lifecycle.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Lead, coach, and develop the team day to day: assign and balance work; build and motivate the team to meet goals, milestones, and responsibilities; and provide feedback, mentorship, and training.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Manage issues, risks, change requests, dependencies, and critical path deliverables to ensure successful, on time delivery.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Serve as the central point of contact and primary interface for project escalations; establish client and business relationships and manage customer expectations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Plan, document, and manage go-live events and related production changes, including go-live and immediate post go-live incident support, and availability for after hours cutovers, change windows, and urgent escalations as needed.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Read the sales funnel and convert it into a forward capacity view for the team; flag under-utilization and hiring needs early.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Support pre-sales: review proposal material, SOWs, and executed contracts to determine scope and required resource teams; contribute scoping, feasibility, and level of effort; and protect margin during pre-sales for the team (or single team practice) held.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Provide status reporting and dashboards on milestones, deliverables, dependencies, risks, issues, and KPIs to leadership and stakeholders; analyze results and troubleshoot problem areas.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Review the customer satisfaction and delivery results (CSAT, NPS, and delivery KPIs) for the team and use data driven insights to identify pain points, bottlenecks, and areas for improvement.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Lead process improvement and help establish delivery practices, templates, tools, and standards, applying lean and agile methods to streamline workflows and drive continuous improvement, and conduct lessons learned reviews at project closure with after action reports.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Ensure delivery meets Waterfield Tech standards and remains compliant with RFP, SOW, and contract terms; maintain booking, time entry, and delivery operations within Microsoft Dynamics 365/Project Operations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Collaborate with People & Culture to recruit, onboard, and retain talent and build a collaborative, inclusive team.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Continue professional development to stay current on emerging technologies, methods, and platforms; perform other duties as assigned by leadership.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><u><span style='font-family:"Century Gothic",sans-serif;color:#2E74B5;'>How This Role Is Measured</span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Delivery execution & quality: On time milestone delivery and schedule variance across the team’s engagements; reduction in rework and escalations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Team economics: Delivered margin vs. plan; budget and burn vs. plan; utilization to target for the team held.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Customer satisfaction: CSAT/NPS on delivered projects.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Capacity & forecast: Forward capacity coverage vs. demand; demand forecast accuracy; early flagging of under-utilization and hiring need.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Reporting & standards: Team adherence to established KPIs; timely, accurate reporting and dashboards; process improvement outcomes (cycle time, quality).</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>People: Team retention, engagement, development, and certification/skills growth.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><u><span style='font-family:"Century Gothic",sans-serif;color:#2E74B5;'>Primary Delivery & Technical Experience</span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Deep, hands-on delivery expertise in one or more contact center/CCaaS practices is required; more than one is preferred: Five9, Genesys, Cisco (Webex Contact Center/UC), Avaya, Zoom, and Google (Contact Center AI/Dialogflow).</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>AI enablement: Conversational AI, virtual agents, agent assist, real-time analytics, and AI-powered self-service.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Custom development/Applied AI: Integrations, APIs, and AI-enabled applications that extend the contact center platforms.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Multi-vendor/multi-platform delivery: Combining two or more of the above with CRM, WFM, QA, and analytics integrations; legacy to cloud migration delivery.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><u><span style='font-family:"Century Gothic",sans-serif;color:#2E74B5;'>Qualifications</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><strong><span style='font-size:13px;line-height:107%;font-family:"Century Gothic",sans-serif;'>Experience</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>8+ years delivering technical professional services engagements (contact center/CCaaS implementations and migrations), including planning, resourcing, and execution, with progression into managing professional services delivery teams for contact center/CCaaS platforms.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Grounded in hands-on delivery as an implementation consultant, technical/solutions architect, professional services delivery engineer, or telephony/contact center (CCaaS) engineer.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Conversational AI design and NLU tuning experience, or experience leading a team with that expertise, required.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Hands-on Dialogflow CX development experience, or experience leading a team with that expertise, required.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Strong understanding of professional services delivery principles, methodologies, governance, and quality control, working with business stakeholders in a cross-functional matrix environment.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Prior experience in a technical support or technical management role preferred.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><strong><span style='font-size:13px;line-height:107%;font-family:"Century Gothic",sans-serif;'>Technical Proficiency</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Hands-on familiarity with one or more CCaaS/UC platforms and CX/CCaaS delivery.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Microsoft Dynamics 365/Project Operations for booking, time entry, and delivery operations; delivery dashboards.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>AI-powered delivery and PPM tools (e.g., Microsoft Copilot, Claude, AI-enhanced PPM).</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><strong><span style='font-size:13px;line-height:107%;font-family:"Century Gothic",sans-serif;'>Soft Skills</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Team leadership: motivates and drives resources and stakeholders up, across, and down the organization.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Excellent attention to detail; adapts to shifting priorities, competing demands, and timelines.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Strong analytical and problem solving skills; manages multiple complex efforts simultaneously.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Excellent oral and written communication and customer service skills across all levels of the organization.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>A passion for mentoring and developing team members; comfortable with ambiguity and constant change.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><strong><span style='font-size:13px;line-height:107%;font-family:"Century Gothic",sans-serif;'>Education</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Bachelor’s Degree required; Master’s a plus. Emphasis in Business, IT, Engineering, or a related field preferred. Equivalent work experience will be considered.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><u><span style='font-family:"Century Gothic",sans-serif;color:#2E74B5;'>Additional Requirements</span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Manufacturer/platform certifications strongly valued across the CCaaS/UC ecosystem.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>PMP or an equivalent delivery leadership certification a plus.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>ITIL a plus.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Availability to work flexible hours as needed, including after hours cutovers, change windows, and urgent escalations.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><u><span style='font-family:"Century Gothic",sans-serif;color:#2E74B5;'>Physical Requirements</span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><ol style="margin-bottom:0in;list-style-type: decimal;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Sitting: Ability to sit for extended periods (up to 80% of the time).</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Lifting: Ability to lift or carry objects up to 10 lbs.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Equipment: Frequent use of computer, telephone, and standard office equipment.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='line-height:107%;font-family:"Century Gothic",sans-serif;font-size:13px;'>Travel: Ability to travel up to 5% for client meetings, training, or installations.</span></li></ol></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><u><span style='font-family:"Century Gothic",sans-serif;color:#2E74B5;'>Waterfield Tech is proud to be an equal opportunity employer.</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='font-size:13px;line-height:107%;font-family:"Century Gothic",sans-serif;color:#333333;'>Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;'><span style='font-size:13px;line-height:107%;font-family:"Century Gothic",sans-serif;color:#333333;'>All employees must be citizens of the United States or be able to provide proof of employment eligibility.</span></p><p><br></p></div>
Apply Now
