Is the Compliance Program Director position at Wisetack fully remote?

Yes, this Compliance Program Director position at Wisetack is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Compliance Program Director role?

This is a full-time Compliance Program Director position at Wisetack.

What is the salary range for the Compliance Program Director position?

The salary range for this Compliance Program Director role is $141.7k - $198.4k.

How do I apply for the Compliance Program Director position at Wisetack?

You can apply for this Compliance Program Director position by clicking the "Apply Now" button on this page, which will take you to Wisetack's application portal.

Compliance Program Director at Wisetack

United States

$141.7k - $198.4k

<div class="content-intro"><p>Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).</p> <p>Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, Quadrille, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).</p> <p>Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.</p> <p>We’re also proud to have received recognition from the fintech world. Awards we’ve won include:</p> <ul> <li><a href="https://www.inc.com/profile/wisetack">Ranked #21 on 2024 Inc. 5000</a> based on revenue growth</li> <li><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html">Ranked #15 on 2024 Deloitte Fast 500</a> based on revenue growth</li> <li><a href="https://informaconnect.com/banking-tech-awards-usa/2024-winners/">2024 Best Embedded Finance Solution</a> for Banking Tech Awards</li> <li><a href="https://www.wisetack.com/press/wisetack-wins-2023-best-consumer-lending-program-award">2023 Best Consumer Lending Program</a> by Tearsheet</li> <li><a href="https://www.wisetack.com/press/fintech-breakthrough-names-wisetack-best-point-of-sale-solution">2023 Best Point of Sale Product</a> by Fintech Breakthrough</li> </ul> <p>But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for<a href="https://customergauge.com/benchmarks/blog/financial-services-nps-benchmarks"> financial services</a> and 36 for<a href="https://customergauge.com/benchmarks/blog/nps-saas-net-promoter-score-benchmarks"> SaaS companies</a>.)</p> <p>As a result of our efforts in building this healthy company culture, we’ve been nominated to several<a href="https://www.greatplacetowork.com/certified-company/7046639"> Great Places to Work</a> lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.</p> <p>Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.</p> <p>This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:</p> <ul> <li>Put customers first (that’s our M.O.)</li> <li>Act fast (leverage our startup environment).</li> <li>Lead the way (show and tell).</li> <li>Take ownership (everyone is hands-on here).</li> <li>Be a good human (no egos, build financial products that do right by people).</li> </ul> <p>Learn more about our values<a href="https://www.wisetack.com/values"> here</a>.</p></div><h3><strong>The Role</strong></h3> <p>As Compliance Program Director, you’ll own the day-to-day execution and continuous improvement of Wisetack’s compliance management system across the lending lifecycle. This is a hands-on leadership role for someone who can move quickly, make sound calls, and turn regulation into practical controls that work for a two-sided business: home services merchants using financing to win and complete bigger jobs, and consumers using clear, transparent pay-over-time options for repairs and upgrades. You’ll sit at the center of merchant onboarding, marketing oversight, application and disclosure flows, servicing, complaints, collections, partner oversight, and product change management. Wisetack publicly emphasizes fair and transparent financial products, customer-first thinking, acting fast, and ownership; this role is responsible for making those values real as the business scales.<br>Success in this role looks like a program that stays credible under growth and scrutiny: risk assessments are current and tied to monitoring priorities, reporting helps leaders and partner banks act quickly, issues are remediated with clear ownership, and BSA/AML and OFAC controls remain well documented, monitored, and easy to defend.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Lead day-to-day execution and continuous improvement of Wisetack’s compliance management system across the lending lifecycle, from merchant onboarding and marketing oversight through application intake, disclosures, servicing, complaints, collections, and partner-bank expectations.</li> <li>Serve as Wisetack’s designated BSA Officer, overseeing the BSA/AML/OFAC compliance framework, including governance, procedures, control documentation, and program reporting.</li> <li>Maintain and enhance the enterprise compliance risk assessment, regulatory applicability mapping, and risk-based monitoring and testing program so that risk ratings clearly drive control validation, remediation, and reporting priorities.</li> <li>Build practical management reporting for leadership, governance committees, board-level audiences, and partner banks, including KRIs, testing results, complaint trends, remediation status, and material compliance developments.</li> <li>Oversee compliance issue management, including root cause analysis, corrective actions, validation, closure, and audit or partner-bank remediation tracking.</li> <li>Partner with Product, Engineering, Operations, Servicing, Fraud, Legal, Capital Markets, and Risk to support change management, control design, and launch readiness for new products, features, workflow changes, and program updates.</li> <li>Support merchant and third-party oversight by helping define control requirements, escalation triggers, monitoring expectations, evidence standards, and remediation pathways.</li> <li>Maintain and improve risk assessments, procedures, and testing routines related to CIP/KYC, sanctions screening, suspicious activity escalation, quality assurance review, and record retention.</li> <li>Monitor BSA/AML and OFAC KRIs, operational queues, aging, exception trends, investigation timeliness, complaint trends, and third-party performance; escalate material issues and emerging risks to senior management quickly.</li> <li>Support filing governance, case documentation, and cross-functional escalation processes involving Fraud, Operations, Servicing, and partner-bank stakeholders.</li> <li>Coordinate compliance and BSA/AML training administration, evidence retention, and remediation work arising from audits, internal testing, partner-bank review, or control breakdowns.</li> <li>Help ensure controls remain appropriate for Wisetack’s embedded lending model, merchant channel, third-party environment, and role in processing and servicing bank-originated consumer loans.</li> </ul> <h3><strong>Requirements</strong></h3> <ul> <li>10+ years of experience in compliance, risk, audit, legal, or program management within consumer finance, fintech, marketplace lending, embedded finance, or a bank-partner environment.</li> <li>Strong working knowledge of consumer lending, UDAAP, and fair lending concepts, with practical experience translating requirements into controls, procedures, testing, and launch guidance.</li> <li>Meaningful experience with BSA/AML/OFAC governance, including CIP/KYC, suspicious activity escalation, sanctions oversight, training, and control documentation.</li> <li>Track record building or improving compliance monitoring, testing, issue management, complaints governance, board or committee reporting, or regulatory change management.</li> <li>Ability to work cross-functionally, influence senior stakeholders, and bring structure to complex operational environments.</li> <li>Excellent writing, documentation, and communication skills, with strong judgment and attention to detail.</li> <li>A high-ownership mindset and a bias toward action. You know how to raise standards, make decisions, and move work forward without creating unnecessary drag.</li> </ul> <h3><strong>Bonus points</strong></h3> <ul> <li>Experience supporting programs offered through regulated bank partners.</li> <li>Experience in point-of-sale lending, home improvement financing, merchant financing, installment lending, or servicing operations.</li> <li>Experience managing audit remediation, external reviews, or partner-bank oversight requests.</li> <li>Comfort using data, dashboards, and KRIs to drive compliance decision-making and resource allocation.</li> <li>Experience deploying AI tools to improve efficiency and scale.</li> </ul> <h3><strong>Conclusion</strong></h3> <p><em>The range of base salary for the position is between $141,700.00 - $198,400.00 plus equity, and</em><a href="https://www.wisetack.com/careers"><em> </em><em>benefits</em></a><em>. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.</em></p> <p>Spend a little time on our<a href="https://www.wisetack.com/about"> About Us page</a> and check out our<a href="https://www.wisetack.com/press"> Press page</a> and our<a href="https://www.wisetack.com/blog"> blog</a> for more. If you think this might be a fit, we’d love to hear from you!</p><div class="content-conclusion"><p>This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. Our data practices are described in Wisetack’s <a href="https://wisetack.us/#/privacy">Privacy Policy. </a></p> <p> </p></div>

Apply Now

Remote Opportunity

Compliance Program Director

Q: What are the main requirements for the Compliance Program Director role?

Key requirements include: Own the day-to-day execution and continuous improvement of Wisetack's compliance management system across the lending lifecycle., Sit at the center of merchant onboarding, marketing oversight, application and disclosure flows, servicing, complaints, collections, partner oversight, and product change management., Make Wisetack's values real as the business scales, including fair and transparent financial products, customer-first thinking, acting fast, and ownership., and more.

Join Wisetack as a staff professional working remotely from United States. Explore the role, benefits, and apply in one place.

Compliance Program Director

Wisetack

Full Time

$141.7k - $198.4k

6 months ago

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops). Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money.

United States

Finance

Staff

Compliance Management System

Risk Assessment

Monitoring

+5 more

Job Description

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).

Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, Quadrille, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).

Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.

We’re also proud to have received recognition from the fintech world. Awards we’ve won include:

Ranked #21 on 2024 Inc. 5000 based on revenue growth
Ranked #15 on 2024 Deloitte Fast 500 based on revenue growth
2024 Best Embedded Finance Solution for Banking Tech Awards
2023 Best Consumer Lending Program by Tearsheet
2023 Best Point of Sale Product by Fintech Breakthrough

But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)

As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.

Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.

This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:

Put customers first (that’s our M.O.)
Act fast (leverage our startup environment).
Lead the way (show and tell).
Take ownership (everyone is hands-on here).
Be a good human (no egos, build financial products that do right by people).

Learn more about our values here.

The Role

As Compliance Program Director, you’ll own the day-to-day execution and continuous improvement of Wisetack’s compliance management system across the lending lifecycle. This is a hands-on leadership role for someone who can move quickly, make sound calls, and turn regulation into practical controls that work for a two-sided business: home services merchants using financing to win and complete bigger jobs, and consumers using clear, transparent pay-over-time options for repairs and upgrades. You’ll sit at the center of merchant onboarding, marketing oversight, application and disclosure flows, servicing, complaints, collections, partner oversight, and product change management. Wisetack publicly emphasizes fair and transparent financial products, customer-first thinking, acting fast, and ownership; this role is responsible for making those values real as the business scales.
Success in this role looks like a program that stays credible under growth and scrutiny: risk assessments are current and tied to monitoring priorities, reporting helps leaders and partner banks act quickly, issues are remediated with clear ownership, and BSA/AML and OFAC controls remain well documented, monitored, and easy to defend.

Responsibilities

Lead day-to-day execution and continuous improvement of Wisetack’s compliance management system across the lending lifecycle, from merchant onboarding and marketing oversight through application intake, disclosures, servicing, complaints, collections, and partner-bank expectations.
Serve as Wisetack’s designated BSA Officer, overseeing the BSA/AML/OFAC compliance framework, including governance, procedures, control documentation, and program reporting.
Maintain and enhance the enterprise compliance risk assessment, regulatory applicability mapping, and risk-based monitoring and testing program so that risk ratings clearly drive control validation, remediation, and reporting priorities.
Build practical management reporting for leadership, governance committees, board-level audiences, and partner banks, including KRIs, testing results, complaint trends, remediation status, and material compliance developments.
Oversee compliance issue management, including root cause analysis, corrective actions, validation, closure, and audit or partner-bank remediation tracking.
Partner with Product, Engineering, Operations, Servicing, Fraud, Legal, Capital Markets, and Risk to support change management, control design, and launch readiness for new products, features, workflow changes, and program updates.
Support merchant and third-party oversight by helping define control requirements, escalation triggers, monitoring expectations, evidence standards, and remediation pathways.
Maintain and improve risk assessments, procedures, and testing routines related to CIP/KYC, sanctions screening, suspicious activity escalation, quality assurance review, and record retention.
Monitor BSA/AML and OFAC KRIs, operational queues, aging, exception trends, investigation timeliness, complaint trends, and third-party performance; escalate material issues and emerging risks to senior management quickly.
Support filing governance, case documentation, and cross-functional escalation processes involving Fraud, Operations, Servicing, and partner-bank stakeholders.
Coordinate compliance and BSA/AML training administration, evidence retention, and remediation work arising from audits, internal testing, partner-bank review, or control breakdowns.
Help ensure controls remain appropriate for Wisetack’s embedded lending model, merchant channel, third-party environment, and role in processing and servicing bank-originated consumer loans.

Requirements

10+ years of experience in compliance, risk, audit, legal, or program management within consumer finance, fintech, marketplace lending, embedded finance, or a bank-partner environment.
Strong working knowledge of consumer lending, UDAAP, and fair lending concepts, with practical experience translating requirements into controls, procedures, testing, and launch guidance.
Meaningful experience with BSA/AML/OFAC governance, including CIP/KYC, suspicious activity escalation, sanctions oversight, training, and control documentation.
Track record building or improving compliance monitoring, testing, issue management, complaints governance, board or committee reporting, or regulatory change management.
Ability to work cross-functionally, influence senior stakeholders, and bring structure to complex operational environments.
Excellent writing, documentation, and communication skills, with strong judgment and attention to detail.
A high-ownership mindset and a bias toward action. You know how to raise standards, make decisions, and move work forward without creating unnecessary drag.

Bonus points

Experience supporting programs offered through regulated bank partners.
Experience in point-of-sale lending, home improvement financing, merchant financing, installment lending, or servicing operations.
Experience managing audit remediation, external reviews, or partner-bank oversight requests.
Comfort using data, dashboards, and KRIs to drive compliance decision-making and resource allocation.
Experience deploying AI tools to improve efficiency and scale.

Conclusion

The range of base salary for the position is between $141,700.00 - $198,400.00 plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

Spend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, we’d love to hear from you!

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. Our data practices are described in Wisetack’s Privacy Policy.

Requirements

Own the day-to-day execution and continuous improvement of Wisetack's compliance management system across the lending lifecycle.
Sit at the center of merchant onboarding, marketing oversight, application and disclosure flows, servicing, complaints, collections, partner oversight, and product change management.
Make Wisetack's values real as the business scales, including fair and transparent financial products, customer-first thinking, acting fast, and ownership.
Move quickly, make sound calls, and turn regulation into practical controls that work for a two-sided business.
Have a strong understanding of regulatory requirements and be able to communicate them effectively to stakeholders.

Skills

Compliance Management System

Risk Assessment

Monitoring

Issue Management

Change Management

KYC

BSA/AML/OFAC

Third-Party Oversight

Ready to Apply?

Join Wisetack today

Salary Range

$141.7k - $198.4k

Posted 6 months ago

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

6 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

6 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Insurance Litigation Attorney

Cohen Law Group-Florida PA

Full Time

$150k - $250k

6 days ago

Help Us Build Our Arizona Practice What if your next opportunity wasn't just another job? Cohen Law Group is expanding its Arizona practice and looking for an Arizona-licensed attorney who is excited about the opportunity to help shape and grow our presence in the state.

United States

Legal

Mid

Litigation

Insurance Law

Case management

+5 more

Weekend Customer Service Representative (Part Time)

DIRAD TECHNOLOGIES INC

Part Time

6 days ago

This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided!

United States

Engineering

Backend Engineering

Entry

Customer Service

Verbal communication

Written Communication

+5 more

Technical Program Manager - Embedded Software

EnCharge AI

Full Time

$200k - $250k

6 days ago

EnCharge AI is building a new generation of AI compute systems designed to deliver dramatically higher energy efficiency for AI inference. Our technology combines innovative compute architectures with a full-stack software platform spanning silicon, firmware, drivers, compilers, runtimes, and AI…

United States

Engineering

Backend Engineering

Staff

Technical Program Management

Embedded Software

Silicon Bring-up

+5 more

💥 Make an Impact Become a Life Insurance Producer

GIA Legacy Planning

Full Time

6 days ago

💥About Us: We are a forward-thinking life insurance agency that’s revolutionizing the way producers build their careers. Our mission is to provide outstanding protection for families while creating meaningful opportunities for individuals to grow their businesses within the life insurance industry.

United States

Engineering

Backend Engineering

Entry

Sales

Insurance

Client Relationship Management

+5 more

Head of Growth

Richpanel

Full Time

$160k - $200k

6 days ago

Make Richpanel the company every CX leader knows before they need us. Richpanel is the AI-native helpdesk. We replace the old helpdesk and the next few support hires. We are profitable, backed by Sequoia Capital, and trusted by 3,000+ paying brands. Our team is small by design.

United States

Marketing

Growth Marketing

Senior

Product Marketing

Brand Marketing

Category Creation

+5 more

Creative Designer

Freebird

Full Time

6 days ago

Do you get the same charge from concepting a full campaign as you do from turning around a killer Amazon listing before the end of day? Can you jump from a paid social ad, to an email build, to a landing page, and make all of them feel unmistakably on-brand?

Canada

Design

Product Design

Senior

Visual Design

Figma

Campaign Concepting

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

About Proof We're Proof , a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%.

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Claims Coordinator (12-Month Contract)

Disability Management Institute

Full Time

CAD 45k - CAD 55k

6 days ago

Claims Coordinator (12-Month Contract) Who We Are At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams.

Canada

Engineering

Backend Engineering

Mid

Claims Processing

Administrative Support

Customer Service

+5 more