Japanese Bilingual Technical Interpreter at World Wide Technology

India

<ul> <li><span>Professional fluency in Japanese and English (verbal and written). </span></li> <li><span>7+ years experience</span></li> <li><span>Experience working in a technical environment such as Technical Support, Infrastructure, Networking, Systems Administration, or Engineering Escalation.</span></li> <li><span>Ability to interpret complex technical concepts in real time.</span></li> <li><span>High attention to detail, with strong listening and contextual reasoning skills.</span></li> <li><span>Comfortable working in fast-paced or high-pressure environments.</span></li> <li><span>Willingness to participate in a 24/7 on-call rotation.</span></li> <li><span>JLPT N2 or higher (or equivalent Japanese proficiency).</span></li> </ul> <h2><span><strong>Preferred Qualifications</strong></span></h2> <ul> <li><span>JLPT N1 certification.</span></li> <li><span>Prior experience providing live interpretation in technical or operational settings.</span></li> <li><span>Familiarity with ITSM tools and structured incident management.</span></li> <li><span>Experience supporting global or multinational engineering teams.</span></li> <li><span>Exposure to enterprise infrastructure, cloud platforms, or OEM technologies.</span></li> <li><span>Additional language skills are a plus.</span></li> </ul> <h2><span><strong>Working Conditions</strong></span></h2> <ul> <li><span>Fully remote role.</span></li> <li><span>Participation in a 24/7 on-call rotation for high-priority incidents.</span></li> <li><span>On-call incidents are infrequent but business-critical.</span></li> <li><span>Some meetings may occur outside standard business hours, including alignment with Japanese business hours.</span></li> </ul> <p> </p> <p><span><span>#LI-PR1</span></span></p> <strong><span>Qualifications</span></strong> <h2><span>Job Summary</span></h2> <p><span>The Bilingual Technical Interpreter (Japanese / English) provides real-time language interpretation and communication support during technical operations, engineering discussions, and high-priority incident response activities. This role bridges communication between internal engineering teams and customer or partner engineers to ensure technical clarity, accuracy, and alignment during time-sensitive situations. The ideal candidate brings strong Japanese/English fluency along with a practical background in IT systems, infrastructure, or technical operations. This position includes participation in a 24/7 on-call rotation to support critical incidents.</span></p> <h2><span>Responsibilities</span></h2> <ul> <li><span>Deliver real-time Japanese ↔ English interpretation during live technical discussions with internal and external engineering teams.</span></li> <li><span>Accurately interpret technical terminology, troubleshooting steps, and engineering intent.</span></li> <li><span>Support Priority 1 (P1) incident bridges and technical escalations as needed.</span></li> <li><span>Ask clarifying questions to ensure precise understanding across stakeholders.</span></li> <li><span>Translate brief written technical communications, updates, or summaries.</span></li> <li><span>Maintain working knowledge of relevant systems, platforms, workflows, and incident management processes.</span></li> <li><span>Protect confidentiality and uphold professional communication standards at all times.</span></li> <li><span>Collaborate with engineering and operations teams to refine communication workflows.</span></li> <li><span>Participate in Presales, Practice, or Transition engagements when applicable.</span></li> </ul>