Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: IT Support, Team Leadership, Service desk management, Technical Mentoring, Budget Forecasting, Process Improvement.
Position Overview The Service Desk Lead directs the day-to-day IT support activities of the Service Desk, with team-lead responsibilities for assigned staff.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: IT Support, Team Leadership, Service desk management, Technical Mentoring, Budget Forecasting, Process Improvement.
Position Overview The Service Desk Lead directs the day-to-day IT support activities of the Service Desk, with team-lead responsibilities for assigned staff.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: entry.
Skills: Quality Assurance, Auditing, Data Analysis, Process Improvement, Microsoft Office Suite, Communication Skills.
QA Specialist The Quality Assurance Specialist is responsible for supporting the operation by conducting quality assurance audits, analyzing results, providing feedback, and ensuring quality consistency.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Call center leadership, Staff Supervision, Customer Service, Performance Metrics, SLA Management, Problem Solving.
The Call Center Supervisor provides advanced support to the SSA Ticket to Work Help Line by assisting Call Center Management with daily operations. This role directs and supervises Beneficiary Support Specialists (BSS I and II), who are responsible for routine/basic inbound calls, outbound calls,…
Company: ASM Research
Location: United States
Job type: full-time. Experience level: mid.
Skills: Data Pipeline Design, Apache Spark, Kafka, Data Modeling, Data Governance, CI/CD.
The Data Engineer Journeyman designs, builds, and operates scalable data pipelines and platforms that ingest, process, and store structured and unstructured data to support mission-critical use across the enterprise data environment.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Windows Administration, Linux administration, Virtualization, Cloud Computing, PowerShell, Bash.
The Senior System Administrator leads the administration, maintenance, security, and operational resilience of complex enterprise infrastructure supporting mission‑critical systems in a remote federal IT environment.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: mid.
Skills: Technical Support, IT Service Management, Troubleshooting, Account Administration, User Training, Knowledge base management.
The User Support Specialist Senior provides front-line technical assistance to users across enterprise environments, focusing on basic support tier incidents and service requests logged through IT service management tools such as ServiceNow or Jira.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: mid.
Skills: Technical Support, IT Service Management, Troubleshooting, Account Administration, User Training, Knowledge base management.
The User Support Specialist Senior provides front-line technical assistance to users across enterprise environments, focusing on basic support tier incidents and service requests logged through IT service management tools such as ServiceNow or Jira.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: mid.
Skills: Vulnerability Scanning, Risk Analysis, Threat Modeling, Python, PowerShell, Configuration Review.
The Risk and Vulnerability Threat Analyst I evaluates enterprise networks, systems, and applications to identify technical vulnerabilities and assess their impact on mission‑critical operations.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: staff.
Skills: Unified Communications, Cisco, Avaya, SIP, VOIP, Voice Network Engineering.
Position Overview The Unified Communications Engineer serves as the senior technical expert for the design, implementation, and sustainment of enterprise voice, video, and collaboration services that support federal mission and business operations.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Project Oversight, Contract Deliverables, Qualitative Analysis, Quantitative Analysis, Scope Management, Schedule Management.
Works on multiple projects and/or programs in support of varying government contracts, including general project oversight in the absence of the Project/Program Manager. Responsible for executing contract deliverables and project tasks.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: mid.
Skills: MS Office, Excel, Outlook, Customer Service.
The ER&R Support Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification of Marketplace insurance data.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Windows, Linux, LoadRunner, Dynatrace, ALM Octane, UFT.
Responsible for supporting the sustainment of Applications/Services providing the backend administration and support in the Oracle Cloud Infrastructure. Assist in defining requirements, designing and building data center technology components and testing efforts.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Customer Service, Call Center Operations, Military Lifestyle.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Ft Wainwright/Ft. Greely Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Customer Service, Call Center Operations, Military Lifestyle.
Position is remote with travel, and requires residing within 50 miles of the major military installation in San Antonio, TX Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: mid.
Skills: Customer Service, Communication, Problem Solving, Time Management, Analytical, Organizational.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Fort Harrison, Helena MT Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: mid.
Skills: Customer Service, Communication, Problem Solving, Time Management, Analytical, Organizational.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Fort Harrison, Helena MT Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Customer Service, Call Center Operations, Military Lifestyle.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Rapid City, SD Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Customer Service, Call Center Operations, Military Lifestyle.
Position is remote with travel, and requires residing within 50 miles of Augusta: Army National Guard Joint Force Headquarters or Bangor: Air National Guard Base Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Customer Service, Call Center Operations, Military Lifestyle.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Huntsville, AL Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: mid.
Skills: Customer Service, Call Center Operations, Military Lifestyle.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Miami, FL Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Customer Service, Call Center Operations, Military Lifestyle.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Pittsburgh, PA Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Customer Service, Call Center Operations, Military Lifestyle.
Position is remote with travel, and requires residing within 50 miles of Naval Base San Diego in San Diego, CA. Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Oracle, Cassandra, Unix/Linux, Azure Databricks, SQL, Shell scripts.
This position requires availability to work one weekend per month Description: Operate within a fast‑paced, high‑performing production environment where meeting strict SLAs is essential to business continuity.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Customer Service, Leadership, Communication, Coaching, Training, Performance Improvement.
Assists the Director of Contact Center Operations to effectively manage the contact center and provides direct supervision and leadership to Contact Center Supervisors.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: mid.
Skills: social work, Counseling, Employee Assistance Programs, Mental health services, Military culture, Non-Medical Counseling.
Responsible for providing assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Ansible, Oracle Cloud Infrastructure, Oracle Database, Terraform, VMWARE Administration, Red Hat OS Administration.
Provides assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: mid.
Skills: Customer Service, Microsoft Suite, Internet Explorer, Help Desk.
Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses for the help desk.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Microsoft Office, Communication, Networking, interpersonal.
Overall responsibility for leading Staffing Operations. Works to enhance technology and improve process efficiencies related to recruiting. Establishes staffing metrics, measurement and goal attainment, reports and communicates data with ASM leadership, and manages contract administration on all…
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: ServiceNow, Mentoring, ITIL, Quality Control, Shift Operations, Team Supervision.
Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service delivery processes, coordinates with teams, and ensures compliance with CASTLE-NET policies and best practices.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: ServiceNow, System Administration, Access Control, Asset Management, GRC, ITSM.
The ServiceNow Engineer is responsible for comprehensive Operations and Maintenance (O&M) services for the USACE OCIO/G-6 Enterprise Service Strategy Tool, ensuring optimal platform performance, reliability, scalability, and availability.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: ITIL, ITSM, Project Management, Leadership, Communication, Problem Solving.
The Operations Manager, serving as Enterprise Operations Lead, is responsible for delivery of IT service and projects for operations to ensure end-to-end service delivery based on Government-approved ITSM processes.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: ITIL, Incident Response, Cybersecurity, ITSM, ServiceNow, incident management.
The SOC Incident Response Lead, serving as SOC Lead, is responsible for managing and coordinating the resolution of IT incidents and requests to ensure swift return to normal operations and minimize business impact.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Penetration testing, vulnerability assessment tools, security testing methodologies, cybersecurity principles, risk management frameworks, IT security methodologies.
The Security Auditor, serving as Compliance Lead, is responsible for performing independent assessments of management, operational, and technical security controls in the CASTLE-NET IT environment.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Accreditation, Authorization, Encryption, Information Assurance, DoD 8140 DCWF, ITIL V4.
The Deputy Cybersecurity Manager, serving as Deputy Cybersecurity Lead, assists the Cybersecurity Manager in the management of all cybersecurity operations and related processes based on Government-approved Information Technology Service Management (ITSM) processes.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Security Controls, DoD, eMASS, NIST SP 800-53, Risk Management Framework (RMF), Army.
The Cybersecurity RMF Manager is responsible for providing comprehensive cybersecurity authorization and accreditation services in support of the Risk Management Framework (RMF) process for USACE systems, networks, and applications.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Cybersecurity, Security Architecture, Penetration testing, vulnerability assessments, risk assessments, firewalls.
The Cybersecurity Architect, serving as the Cyber Engineering Lead, is responsible for ensuring the security and integrity of CASTLE-NET IT infrastructure and systems by designing, implementing, and maintaining comprehensive security measures to protect data, systems, and networks from threats.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: SQL, Database Administration, System Administration, ServiceNow Administration & Configuration, User Management, Access Control.
The ServiceNow Administrator is responsible for comprehensive Operations and Maintenance (O&M) services for the USACE OCIO/G-6 Enterprise Service Strategy Tool, ensuring optimal platform performance, reliability, scalability, and availability.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: ServiceNow, ITIL, Service Integration & Management, Multi-vendor Coordination & Management.
The Service Delivery Lead serves as the primary Service Integration and Management (SIAM) integrator for CASTLE-NET IT services, responsible for coordinating and integrating interdependent services across multiple service providers (Government, contractor, and other providers) into efficient,…
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Splunk, Python, SQL, Root Cause Analysis, SolarWinds, Performance Analysis & Optimization.
The Performance Manager is responsible for monitoring, analyzing, and optimizing the performance of IT systems and services within the CASTLE-NET program.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Problem Solving, IT infrastructure, Root Cause Analysis, ITIL Framework Knowledge, Incident Management Integration, Problem Management Tools.
The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Stakeholder communication, Incident Management & Response Coordination, ITIL Framework Expertise, Problem-Solving & Analysis, SLA & Metric Monitoring.
The Incident Manager (Incident & Problem Manager) is responsible for managing and coordinating the resolution of IT incidents and service requests to ensure swift return to normal operations and minimize business impact.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: COOP Planning & Disaster Recovery, Risk Assessment & Business Impact Analysis, Emergency Response Coordination, Fly-Away Kit Management.
The COOP Coordinator is responsible for supporting CASTLE-NET Continuity of Operations (COOP) and disaster recovery preparedness, including regular testing, readiness support of devolution, and coordination of recovery activities.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: IT Infrastructure Support & Troubleshooting, Hardware & Software Support, Network Performance Analysis, End-User Support & Training.
The Field Office Technician (HQ Service Delivery Lead) provides on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Disaster Recovery, Infrastructure Platform Design & Implementation, Virtualization & Containerization Technologies, Cloud Platform Management (Azure/AWS/GCC), Automation & Infrastructure as Code.
The Platform Engineer (Ops Technology Lead) is responsible for designing, implementing, and maintaining IT infrastructure platforms within the CASTLE-NET program, ensuring reliability, scalability, and security.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Enterprise Architecture Design & Strategy, Infrastructure Architecture (On-Premises, Cloud, Hybrid), Systems Integration & Governance.
The Enterprise Architect is responsible for infusing innovation into government-approved program solutions, services, and operations. This role supports infrastructure engineering design, enterprise architecture standards, governance, and infrastructure architecture across on-premises, cloud, and…
Company: ASM Research
Location: United States, Worldwide
Job type: full-time. Experience level: lead.
Skills: Network Operations Center Management, Service Delivery Leadership & Operations, Network Performance Monitoring & Analysis, Team Leadership & Coordination, ITIL Processes & Service Management.
The NOC Lead (Network Operations Center Lead / Enterprise Operations Lead) is responsible for leading Network Operations Center activities and services to meet the needs of the CASTLE-NET program.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: ITIL, Quality Control, ServiceNow, Technical Troubleshooting, Team Supervision, Shift Operations.
The Service Desk Lead provides supervisory and operational leadership for CASTLE-NET service desk functions. This role manages day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Service Desk Management & Operations, ITIL Framework & Best Practices, Team Leadership & Performance Management, Metrics & KPI Analysis, Incident & Change Management Processes.
The Service Desk Manager is responsible for overseeing IT service delivery to meet the needs of the CASTLE-NET program, managing processes, coordinating with teams, and ensuring compliance with GSA and USACE policies and best practices.
Company: ASM Research
Location: United States
Job type: full-time. Experience level: senior.
Skills: Tableau, Power BI, Microsoft Excel, SSRS, Crystal Reports, Business Objects Enterprise.
The Reporting, Forecasting and Workforce Management Specialist will drive the requirements, design, build, production and distribution of operational reports based on contact center and business data.
We're analyzing ASM Research's remote work culture to provide detailed insights.
Position Overview The Service Desk Lead directs the day-to-day IT support activities of the Service Desk, with team-lead responsibilities for assigned staff.
Position Overview The Service Desk Lead directs the day-to-day IT support activities of the Service Desk, with team-lead responsibilities for assigned staff.
QA Specialist The Quality Assurance Specialist is responsible for supporting the operation by conducting quality assurance audits, analyzing results, providing feedback, and ensuring quality consistency.
The Call Center Supervisor provides advanced support to the SSA Ticket to Work Help Line by assisting Call Center Management with daily operations. This role directs and supervises Beneficiary Support Specialists (BSS I and II), who are responsible for routine/basic inbound calls, outbound calls,…
The Data Engineer Journeyman designs, builds, and operates scalable data pipelines and platforms that ingest, process, and store structured and unstructured data to support mission-critical use across the enterprise data environment.
The Senior System Administrator leads the administration, maintenance, security, and operational resilience of complex enterprise infrastructure supporting mission‑critical systems in a remote federal IT environment.
The User Support Specialist Senior provides front-line technical assistance to users across enterprise environments, focusing on basic support tier incidents and service requests logged through IT service management tools such as ServiceNow or Jira.
The User Support Specialist Senior provides front-line technical assistance to users across enterprise environments, focusing on basic support tier incidents and service requests logged through IT service management tools such as ServiceNow or Jira.
The Risk and Vulnerability Threat Analyst I evaluates enterprise networks, systems, and applications to identify technical vulnerabilities and assess their impact on mission‑critical operations.
Position Overview The Unified Communications Engineer serves as the senior technical expert for the design, implementation, and sustainment of enterprise voice, video, and collaboration services that support federal mission and business operations.
Works on multiple projects and/or programs in support of varying government contracts, including general project oversight in the absence of the Project/Program Manager. Responsible for executing contract deliverables and project tasks.
The ER&R Support Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification of Marketplace insurance data.
Responsible for supporting the sustainment of Applications/Services providing the backend administration and support in the Oracle Cloud Infrastructure. Assist in defining requirements, designing and building data center technology components and testing efforts.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Ft Wainwright/Ft. Greely Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Position is remote with travel, and requires residing within 50 miles of the major military installation in San Antonio, TX Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Fort Harrison, Helena MT Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Fort Harrison, Helena MT Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Rapid City, SD Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Position is remote with travel, and requires residing within 50 miles of Augusta: Army National Guard Joint Force Headquarters or Bangor: Air National Guard Base Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Huntsville, AL Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Miami, FL Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Position is remote with travel, and requires residing within 50 miles of the major military installation in Pittsburgh, PA Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
Position is remote with travel, and requires residing within 50 miles of Naval Base San Diego in San Diego, CA. Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services.
This position requires availability to work one weekend per month Description: Operate within a fast‑paced, high‑performing production environment where meeting strict SLAs is essential to business continuity.
Assists the Director of Contact Center Operations to effectively manage the contact center and provides direct supervision and leadership to Contact Center Supervisors.
Responsible for providing assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families.
Provides assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes.
Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses for the help desk.
Overall responsibility for leading Staffing Operations. Works to enhance technology and improve process efficiencies related to recruiting. Establishes staffing metrics, measurement and goal attainment, reports and communicates data with ASM leadership, and manages contract administration on all…
Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service delivery processes, coordinates with teams, and ensures compliance with CASTLE-NET policies and best practices.
The ServiceNow Engineer is responsible for comprehensive Operations and Maintenance (O&M) services for the USACE OCIO/G-6 Enterprise Service Strategy Tool, ensuring optimal platform performance, reliability, scalability, and availability.
The Operations Manager, serving as Enterprise Operations Lead, is responsible for delivery of IT service and projects for operations to ensure end-to-end service delivery based on Government-approved ITSM processes.
The SOC Incident Response Lead, serving as SOC Lead, is responsible for managing and coordinating the resolution of IT incidents and requests to ensure swift return to normal operations and minimize business impact.
The Security Auditor, serving as Compliance Lead, is responsible for performing independent assessments of management, operational, and technical security controls in the CASTLE-NET IT environment.
The Deputy Cybersecurity Manager, serving as Deputy Cybersecurity Lead, assists the Cybersecurity Manager in the management of all cybersecurity operations and related processes based on Government-approved Information Technology Service Management (ITSM) processes.
The Cybersecurity RMF Manager is responsible for providing comprehensive cybersecurity authorization and accreditation services in support of the Risk Management Framework (RMF) process for USACE systems, networks, and applications.
The Cybersecurity Architect, serving as the Cyber Engineering Lead, is responsible for ensuring the security and integrity of CASTLE-NET IT infrastructure and systems by designing, implementing, and maintaining comprehensive security measures to protect data, systems, and networks from threats.
The ServiceNow Administrator is responsible for comprehensive Operations and Maintenance (O&M) services for the USACE OCIO/G-6 Enterprise Service Strategy Tool, ensuring optimal platform performance, reliability, scalability, and availability.
The Service Delivery Lead serves as the primary Service Integration and Management (SIAM) integrator for CASTLE-NET IT services, responsible for coordinating and integrating interdependent services across multiple service providers (Government, contractor, and other providers) into efficient,…
The Performance Manager is responsible for monitoring, analyzing, and optimizing the performance of IT systems and services within the CASTLE-NET program.
The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring.
The Incident Manager (Incident & Problem Manager) is responsible for managing and coordinating the resolution of IT incidents and service requests to ensure swift return to normal operations and minimize business impact.
The COOP Coordinator is responsible for supporting CASTLE-NET Continuity of Operations (COOP) and disaster recovery preparedness, including regular testing, readiness support of devolution, and coordination of recovery activities.
The Field Office Technician (HQ Service Delivery Lead) provides on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
The Platform Engineer (Ops Technology Lead) is responsible for designing, implementing, and maintaining IT infrastructure platforms within the CASTLE-NET program, ensuring reliability, scalability, and security.
The Enterprise Architect is responsible for infusing innovation into government-approved program solutions, services, and operations. This role supports infrastructure engineering design, enterprise architecture standards, governance, and infrastructure architecture across on-premises, cloud, and…
The NOC Lead (Network Operations Center Lead / Enterprise Operations Lead) is responsible for leading Network Operations Center activities and services to meet the needs of the CASTLE-NET program.
The Service Desk Lead provides supervisory and operational leadership for CASTLE-NET service desk functions. This role manages day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues.
The Service Desk Manager is responsible for overseeing IT service delivery to meet the needs of the CASTLE-NET program, managing processes, coordinating with teams, and ensuring compliance with GSA and USACE policies and best practices.
The Reporting, Forecasting and Workforce Management Specialist will drive the requirements, design, build, production and distribution of operational reports based on contact center and business data.
