Member Happiness Team Lead

Company: Clever Benefits

Location: United States

Job type: full-time. Experience level: mid.

Skills: Team Leadership, Quality Assurance, Zendesk, Coaching, Communication Skills, Problem Solving.

Oversee daily operations Quality assurance Escalation triage Onboarding/ongoing training Maintain familiarity - current smart phone apps, services, networks, trends New product launches/workflow changes/brief the team Knowledge Base, & Macros - priority levels, tagging logic, escalations Maintain…