Member Happiness Team Lead at Clever Benefits

United States

<p></p><ul><li>Oversee daily operations </li></ul><ul><li>Quality assurance </li><li>Escalation triage </li><li>Onboarding/ongoing training </li><li>Maintain familiarity - current smart phone apps, services, networks, trends</li><li>New product launches/workflow changes/brief the team</li><li>Knowledge Base, &amp; Macros - priority levels, tagging logic, escalations </li><li>Maintain team scheduling rotation 365</li><li>Lead team mtgs - keep the team aligned/connected </li><li>Recurring cross-functional mtgs, translating updates into actionable guidance</li><li>Point of contact for other teams/select client contacts</li></ul><p></p> <ul><li>Smart phone </li></ul><ul><li>Zendesk </li><li>Coaching Skills</li><li>Health Tech</li><li>Written/verbal communication skills </li><li>Manage fast-paced environment</li><li>Problem-solving </li><li>Private remote network</li></ul> <p>FT<br />Benefits<br />PTO<br /><br /></p><p></p>