Cloud Integrations Engineer at 11 11 Systems
United States
<div><div><div><div><div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);' id="isPasted"><p style="margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: center;text-indent: 0px;"><br></p><p style="margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;color: windowtext;font-size:16px;line-height: 19px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;"><span style="margin: 0px;padding: 0px;">The Role:</span></span><span style="margin: 0px;padding: 0px;font-size:16px;line-height: 19px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: windowtext;"> </span></p><p style="margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;font-size:13px;line-height: 16px;font-family: WordVisiCarriageReturn_MSFontService, Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"><span style="margin: 0px;padding: 0px;"> </span><br style="margin: 0px;padding: 0px;"></span><span style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span style="margin: 0px;padding: 0px;">11:11 is looking for an experienced Cloud Integrations Engineer in supporting and guaranteeing a positive migration experience for all 11:11 clients. This position is responsible for the planning, provisioning, migration and optimization of our organization’s cloud-based Customers. The Cloud Integrations Engineer will drive customer success through effective integration and strong customer relationship management. This position will require a person with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Cloud Integrations. </span></span><span style="margin: 0px;padding: 0px;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: windowtext;"> </span></p><p style="margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: windowtext;"> </span></p><p style="margin: 0px 0px 10.6667px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;line-height: 20.5042px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;"><span style="margin: 0px;padding: 0px;">Responsibilities:</span></span><span style="margin: 0px;padding: 0px;font-size:16px;line-height: 20.5042px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: rgb(0, 0, 0);"> </span></p><ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Deliver migration services to meet 11:11 Systems’ integrations strategy to customers.</span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Triage incoming requests for 11:11 Systems’ migration strategy and plan out technical requirements with the team.</span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Act as a technical escalation point for the Cloud Integration team to resolve customer migration / integration problems.</span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Escalate and work alongside teams within 11:11 Systems, e.g. Operations, Infrastructure, Development etc. </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Practice extreme ownership of project ticket(s) within area of responsibility </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Follow 11:11 Systems’ best practices for service management </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Deliver superior customer service while maintaining professional relationships </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Own ticket escalations and ensure that it is followed on a consistent basis. </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Ensure that migration-related incidents and problems are mitigated</span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Collaborate with vendors for support needs. </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner</span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments. </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values.</span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies. </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.</span></span></li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);'><ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;"><span style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span style="margin: 0px;padding: 0px;">All other duties as assigned</span></span></li></ul><p style="margin: 0px -18px 0px 0px;padding: 0px;border-width: 0px;border-style: none;border-color: rgb(0, 0, 0);font-weight: normal;font-style: normal;vertical-align: baseline;font-kerning: none;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;font-size:15px;line-height: 27px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: windowtext;"> </span><span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;line-height: 20.5042px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;"><span style="margin: 0px;padding: 0px;">Qualifications:</span></span><span style="margin: 0px;padding: 0px;font-size:16px;line-height: 20.5042px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: rgb(0, 0, 0);"> </span></p><ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Bachelor’s degree in a related field or equivalent work experience required.</span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">4+ years recent experience as a technical, hands-on, enterprise VMware administrator. </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Extensive knowledge and experience using VMware management tools (vCenter, </span><span class="NormalTextRun SpellingErrorV2Themed SCXW63325708 BCX8" style="margin: 0px;padding: 0px;border-bottom: 1px solid transparent;">vCloud</span><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;"> Director, VMware Configuration Manager). </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Working experience managing scalable, highly available, mission critical virtualized VMware infrastructures </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Experience should include implementing and managing multiple virtual environments </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Solid understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS, etc. </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Understanding of cloud-based infrastructure services, such as BaaS, IaaS and </span><span class="NormalTextRun SpellingErrorV2Themed SCXW63325708 BCX8" style="margin: 0px;padding: 0px;border-bottom: 1px solid transparent;">DRaaS</span><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;"> </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">4+ years of experience as a technical support representative with extensive hands-on troubleshooting </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Excellent communicator, high energy, positive attitude, aptitude for professional growth </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Must be detail and goal-oriented with demonstrated technical knowledge and consultative skills </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Ability to pursue positive outcomes for assigned tasks independently </span></span></li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span class="NormalTextRun SCXW63325708 BCX8" style="margin: 0px;padding: 0px;">Must be able to work in assigned country without a visa sponsorship.</span></span></li></ul><p style="margin: 0px 0px 0px 48px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: windowtext;"> </span></p><p style="margin: 0px 0px 13.3333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 19.275px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"><span style="margin: 0px;padding: 0px;">To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. </span></span><span style="margin: 0px;padding: 0px;font-size:15px;line-height: 19.275px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: windowtext;"> </span></p></div></div></div></div></div></div>
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